Sony PEG-TJ35 Troubleshooting Q&A - Page 17

Troubleshooting I forgot my password I forgot my password and my CLIÉ handheld is locked B You must perform a hard reset on your CLIÉ handheld. If you perform a hard reset, your CLIÉ handheld will be restored to the default settings and data or installed add-on applications will be lost. b For details, refer to "Basic operations of your CLIÉ™ handheld: Restarting your CLIÉ™ handheld" in the supplied "Read This First (Operating Instructions)". I forgot my password and my CLIÉ handheld is not locked B You can use the Security function to delete the password, but all private records will be deleted. To back up all the data including private records, perform the HotSync® operation before you delete the password. Then restore your private records saved on your computer by following the procedure below. 1 Tap the box below [Password:] in the Security screen. The Password dialog box is displayed. In the dialog box, tap [Lost Password] to delete the password. The password and all private records are deleted. 2 Perform the HotSync® operation to restore your private records. The HotSync® problems I cannot perform the local HotSync® operation Verifying your CLIÉ handheld B Is the connector between your CLIÉ handheld and the plug adapter dirty? Connect and disconnect your CLIÉ handheld and the plug adapter several times to clean the connector. Continued on next page 17