Sony PEG-TJ35 Troubleshooting Q&A - Page 22

Palm™ Desktop for CLIÉ does not start or cannot be selected from the menu B Is Palm™ Desktop for CLIÉ properly installed on your computer? The hardware or the software of your computer may not be compatible with Palm™ Desktop for CLIÉ. Uninstall Palm™ Desktop for CLIÉ and reinstall it. HotSync Manager does not start. (HotSync) is not displayed in the task tray (Notification area) at the bottom right of my computer window B Reinstall Palm™ Desktop for CLIÉ. If you still cannot perform the HotSync® operation If you cannot solve your HotSync® operation problem by following the troubleshooting tips in this manual, follow the procedure below. Check if any "Unknown device" is listed in the Device Manager on your computer. 1 Right-click [My Computer] and select [Properties] from the menu. The System Properties window is displayed. 2 If you are using Windows 2000 Professional/Windows XP, click [Hardware]. 3 Click [Device Manager]. 4 Check if there is a device marked with or . A device with such a mark is not operating normally. Contact the manufacturer of the device to get information on the latest device drivers. 22