Toshiba BDX1300KU User Guide - Page 36

36 Troubleshooting & Maintenance Problem: Cannot play back JPEG files from a disc. Cannot play MP3 files from a disc. Cannot find a JPEG file. Cannot find an MP3 file. Cannot upgrade SW. Sometimes the options of the Setup menu cannot be selected. Solution: Make sure that the disc was recorded in the JPEG/ISO format. Make sure that the disc was recorded in the ISO format. Make sure that the bitrate of the MP3 files is between 8 and 320 kbps. Make sure that the sample rate of the MP3 files is 32kHz, 44.1kHz or 48kHz. Make sure that the selected group (folder) does not contain more than 9,999 files for DVD and 999 files for CD. Make sure that the file extension is .jpg, .JPG, .jpeg or .JPEG. Make sure that the selected folder does not contain more than 9,999 files for DVD and 999 files for CD. Make sure that the file extension is .mp3 or .MP3. When you upgrade the system with USB flash drive, you should make a new folder named UPG_ALL, and copy the upgrade file into this folder. When you upgrade the system by network, make sure the player is connected to the Internet when upgrading the SW. When playing a DVD disc or Blu-ray Disc™, press the STOP button once. The player enters stop resume mode, meanwhile you cannot change some settings in the Setup menu such as a language sub-item, audio, subtitle etc. If you wish to change a setting, press the STOP button twice. The player enters full stop mode, and then you can make the change. Some functions are not available in specific modes, but this is not a malfunction. Read the description in this manual for details on correct operations. Some functions are prohibited on some discs.