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Using Startup options to fix problems

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109 If Something Goes Wrong The Windows® operating system is not working ❖ The operating system takes a long time to start. ❖ The operating system responds differently from the normal routine. ❖ The screen does not look right. Unless a hardware device has failed, problems usually occur when you change the system in some way such as installing a new program or adding a device. If you experience any of these problems, use the options in the Startup menu to fix the problem. Using Startup options to fix problems If the operating system fails to start properly, you may need to troubleshoot the Operating System and/or its settings. There are several options to choose from depending on the severity of the problem and your level of expertise with computers. If Windows® fails to start properly twice, the Windows® Boot menu will launch. To enter the Boot menu manually: 1 Press Ctrl, Alt, and Del simultaneously (once). 2 Press the Power button in the lower right corner of your screen. 3 Click or touch the Restart option from the menu. 4 Click or touch Troubleshoot from the menu. You now have several options: Refresh your device ❖ Your files and personalization settings won't change ❖ Your device settings will be changed back to their defaults ❖ Your Apps from the Windows® Store are retained ❖ Apps you installed from discs or Web sites are removed ❖ A list of removed apps is saved to your desktop For more information, see "Refresh your PC (with user's data)" on page 42.

Section	Page
Portégé® Z10-A Series User’s Guide	1
Contents	19
Introduction	24
This guide	26
Safety icons	27
Other icons used	27
Your device’s features and specifications	28
Documentation	28
Service options	28
Chapter 1: Getting Started	29
Selecting a place to work	29
Setting up your device	29
Connecting to a power source	30
Charging the main battery	32
Using the device for the first time	33
Initial setup	33
Setting up your software	33
Registering your device with Toshiba	34
To Shut down your device	34
To Restart your device	35
To place your device in Sleep mode	36
Adding optional external devices	37
Adding memory	37
Recovering the Internal Storage Drive	37
Creating recovery media	38
Restoring from recovery media	41
Refresh your PC (with user’s data)	42
Reset your PC	44
Installing drivers and applications	47
Using the TOSHIBA Dual Pointing Device	48
Using the touch pad	49
Adjusting touch pad settings	52
Disabling or enabling the touch pad	52
Connecting an external device	52
Using external display devices	53
Selecting video cables	53
Connecting an HDMI™-compatible television or display device	53
Connecting an external monitor or projector	54
Directing the display output when your device is attached to the keyboard dock	54
Directing the display output when your device is in tablet mode	55
Adjusting the quality of the external display	56
Customizing your device’s settings	56
Caring for your device	57
Cleaning the device	57
Moving the device	57
Chapter 2: Learning the Basics	58
Computing tips	58
Attaching and detaching the keyboard	60
Using the keyboard	61
Function keys	61
Special Windows® keys	61
Backlit keyboard dock	62
Touch screen	62
Touch screen navigation	62
Mouse properties	63
Starting an app	64
Starting an app from the Start screen	64
Saving your work	65
Backing up your work	65
Toshiba’s online resources	66
Chapter 3: Mobile Computing	67
Toshiba’s energy-saver design	67
Running the device on battery power	67
Battery Notice	68
Power management	69
Charging batteries	69
Charging the main battery	69
Charging the RTC battery	70
Monitoring battery power	71
Determining remaining battery power	72
What to do when the main battery runs low	73
Setting battery notifications	73
Conserving battery power	74
Power Plans	75
Using the eco power plan	76
Changing the main battery	77
Taking care of your battery	77
Safety precautions	77
Maintaining your battery	78
Disposing of your device	78
Traveling tips	78
Chapter 4: Exploring Your Device’s Features	80
Exploring the Start screen	80
Charms	81
Tiles	82
Exploring the desktop	82
Finding your way around the desktop	82
Windows® Store	84
Setting up for communications	85
Connecting your device to a network	86
Exploring audio features	86
Recording sounds	86
Using external speakers or headphones	87
Using the Web Camera	88
Using the Memory card reader	88
Inserting memory media	89
Removing memory media	89
Chapter 5: Utilities	91
eco Utility®	92
Password Utility	93
Using a supervisor password	93
Using a user password	95
Deleting a user password	97
System Settings	98
Function Key	100
Recovery Media Creator	102
Service Station	102
TOSHIBA Application Installer	103
PC Health Monitor	104
Chapter 6: If Something Goes Wrong	105
Problems that are easy to fix	105
Problems when you turn on the device	106
The Windows® operating system is not working	108
Using Startup options to fix problems	109
Internet problems	111
The Windows® operating system can help you	112
Fixing a problem with Device Manager	112
Checking device properties	112
Power and the batteries	113
Keyboard problems	115
Touch pad problems	115
Display problems	115
Disk or storage drive problems	117
Error-checking	117
Sound system problems	119
Printer problems	119
Wireless networking problems	120
Develop good computing habits	122
Data and system configuration backup in the Windows® operating system	123
If you need further assistance	127
Contacting Toshiba	127
Other Toshiba Internet Web sites	127
Toshiba’s worldwide offices	128
Appendix A: TOSHIBA Function Keys	129
Functions	129
Lock (Instant security)	130
Power plan	130
Sleep mode	130
Hibernation mode	130
Output (Display switch)	131
Display brightness	132
Disabling or enabling wireless devices	132
Disabling or enabling the Dual Point	132
Disabling or enabling the cursor control overlay	132
Disabling or enabling the numeric overlay	133
Disabling or enabling the scroll lock	133
Volume Mute	133
Keyboard Function keys	134
Zoom (Display resolution)	134
Appendix B: Power Cord/Cable Connectors	135
Glossary	136
A	138
B	139
C	140
D	141
E	142
F	143
G	144
H	144
I	145
K	145
L	145
M	146
N	146
O	147
P	147
R	148
S	149
T	150
U	150
W	150