Toshiba Satellite P20W-CST3N01 Satellite/Satellite Pro P20W-C Series Windows 1 - Page 138

Troubleshooting an Internet connection – How to verify TCP/IP, Sample Image Command Prompt window

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138 If Something Goes Wrong Connecting to the Internet 5 After the driver uninstalls, open the Action menu in Device Manager. 6 Select Scan for hardware changes. 7 After the driver uninstalls, restart your computer, see "To Restart your computer" on page 44. The driver is then reinstalled automatically. If you are still unable to connect to a wireless network, you may have a hardware issue that will require further troubleshooting. Troubleshooting an Internet connection - How to verify TCP/IP If the wireless network is not detected, you can check that the hardware in the computer is working correctly by using the PING command to verify that the network adapter and TCP/IP is working properly. This can be done by performing the following steps: 1 Open the command prompt by pressing the Windows ( ) + X keys, then selecting Command Prompt (Admin) in the pop-up window. 2 At the command prompt, type ping 127.0.0.1 and press ENTER. 3 If the network adapter and TCP/IP are functioning correctly, you should receive a response that looks similar to the following: (Sample Image) Command Prompt window

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138
If Something Goes Wrong
Connecting to the Internet
5
After the driver uninstalls, open the
Action
menu in
Device Manager.
6
Select
Scan for hardware changes
.
7
After the driver uninstalls, restart your computer, see
“To
Restart your computer” on page 44
.
The driver is then reinstalled automatically.
If you are still unable to connect to a wireless network, you
may have a hardware issue that will require further
troubleshooting.
Troubleshooting an Internet connection – How to
verify TCP/IP
If the wireless network is not detected, you can check that
the hardware in the computer is working correctly by using
the PING command to verify that the network adapter and
TCP/IP is working properly. This can be done by performing
the following steps:
1
Open the command prompt by pressing the
Windows
(
) +
X
keys, then selecting
Command Prompt
(Admin)
in the pop-up window.
2
At the command prompt, type
ping 127.0.0.1
and press
ENTER
.
3
If the network adapter and TCP/IP are functioning
correctly, you should receive a response that looks
similar to the following:
(Sample Image) Command Prompt window