Toshiba Satellite Pro L450-W1543 Maintenance Manual - Page 61

2 Troubleshooting Procedures This section describes how to determine if the computer's internal optical drive is functioning properly. The Satellite A350, SATEGO A350, EQUIUM A350 Series Maintenance Manual Maintenance Manual module bays can accommodate the following optical drives: DVD SuperMulti supporting +-R Double Rayer Figure 2-9 outlines the process. Perform the steps below starting with Procedure 1 and continue with the other procedures as required. Procedure 1: Audio CD test Procedure 2: Drive cleaning check Procedure 3: Software check Procedure 4: Diagnostic test Procedure 5: Connection and replacement check Procedure 1 Audio CD check First, insert an audio CD into the CD/DVD drive. If it works, the problem is not with the drive. Go to Procedure 3. If the audio CD does not work, go to Procedure 2. If the CD/DVD LED on the front panel does not light when the disc is played and the drive gives no response, go straight to Procedure 3. Procedure 2 Drive cleaning check Insert a CD/DVD drive-cleaning disk into the drive clean according to the drive-cleaning product instructions. If the problem persists, go to Procedure 3. Procedure 3 Software check Ensure that the appropriate driver has been installed on the computer for the CD/DVD drive. Procedure 4 Diagnostic test The audio test program stored in the Diagnostics Disk will test the drive's ability to play an audio CD. See Chapter 3 for details. If any errors occur while executing the diagnostic program, go to Procedure 5. Satellite A350, SATEGO A350, EQUIUM A350 Series Maintenance Manual 26