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Toshiba Tecra A50-03P01G Tecra Z50-C Series Windows 10 Users Guide - Page 142

Check for problems with third party applications, System Recovery, Sound help

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142 If Something Goes Wrong Sound help 2 Click Create a restore point. 3 Select the System Restore button on the System protection tab. 4 Select Recommended Restore or Choose a different restore point to restore the system to a point at which your Web Camera was working properly. Check for problems with third party applications Uninstall all other applications that use the Web Camera except the pre-installed camera application. If uninstalling the other applications does not fix the problem, reinstall them. If it does fix the problem, try reinstalling them again to check if the Web Camera continues to work. If it stops working again, the problem may be with that specific third-party application. System Recovery The final troubleshooting step is to perform a system recovery. Recovering the computer to its original, out-of-thebox state is one way to eliminate software as a possible cause of the problem. Note that doing a system recovery will return the computer to its default conditions, completely wiping all data (personal documents, installed application, and everything else). To access system recovery options: 1 In the Search field, type recovery options. 2 Click Recovery Options. 3 Select the recovery option of your choice and then read and follow the on-screen prompts and warnings. For more information, see "Recovering the Internal Storage Drive" on page 46. Sound help Many sound problems may be caused by hardware that isn't set up properly. The following troubleshooting tips may help you check your software and hardware. Use the Sound troubleshooter 1 In the Search field, type Find and fix audio playback problems. 2 Click Find and fix audio playback problems.

Section	Page
Tecra® Z50-C Series User’s Guide	1
Contents	19
Introduction	26
This guide	28
Safety icons	29
Other icons used	29
Your computer’s features and specifications	30
Documentation	30
Service options	30
Chapter 1: Getting Started	31
Selecting a place to work	31
Setting up a work environment	31
Keeping yourself comfortable	32
Computer user comfort recommendations	32
Good Working Posture	32
Using the notebook with an external keyboard, mouse or monitor	33
Typing style	34
Taking breaks and varying tasks	35
Mobile computing tips	35
Transporting the notebook	35
Seeking additional help	36
Check list	36
Precautions	37
Important information on your computer’s cooling fan	39
Setting up your computer	39
Adding memory	40
Connecting to a power source	40
Charging the main battery	42
Using the computer for the first time	42
Initial setup	42
Using the Start menu	43
Registering your computer with Toshiba	44
To Shut down your computer	44
To Restart your computer	45
To place your computer in Sleep mode	45
Adding optional external devices	46
Recovering the Internal Storage Drive	46
Creating a recovery drive using TOSHIBA Recovery Media Creator	47
Restoring from recovery media created by TOSHIBA Recovery Media Creator	50
Recovering from the Internal Storage Drive	51
Reset your PC	52
Installing drivers and applications	54
Using the TOSHIBA Dual Pointing Device	55
Using the touchpad	55
Adjusting touchpad settings	58
Disabling or enabling the touchpad	59
Connecting an external device	59
Using external display devices	60
Selecting video cables	60
Connecting an HDMI-compatible television or display device	60
Connecting an external monitor or projector	61
Directing the display output when you turn on the computer	61
Adjusting the quality of the external display	62
Customizing your computer’s settings	62
Caring for your computer	63
Cleaning the computer	63
Moving the computer	63
Using a Security lock	64
Chapter 2: Learning the Basics	65
Computing tips	65
Using the keyboard	66
Print screen	67
Function keys	67
Special Windows keys	67
Backlit keyboard	68
Mouse properties	68
Starting an app	68
Saving your work	69
Backing up your work	69
Using the optical disc drive	70
Optical disc drive components	71
Inserting an optical disc	71
Playing optical media	72
Recording optical media	72
Removing a disc with the computer on	73
Removing a disc with the computer off	74
Toshiba’s online resources	74
Chapter 3: Mobile Computing	75
Toshiba’s energy-saver design	75
Running the computer on battery power	75
Battery Notice	76
Power management	77
Charging batteries	77
Charging the RTC battery	78
Monitoring battery power	79
Determining remaining battery power	80
What to do when the main battery runs low	81
Setting battery notifications	81
Conserving battery power	82
Power Plans	83
Using the eco power plan	84
Changing the main battery	85
Removing the battery from the computer	85
Inserting a charged battery	87
Taking care of your battery	88
Safety precautions	88
Maintaining your battery	88
Disposing of used batteries	89
Traveling tips	90
Chapter 4: Exploring Your Computer’s Features	91
Exploring the desktop	91
Finding your way around the desktop	92
Windows Store	96
Setting up for communications	96
Connecting your computer to a network	97
Exploring audio features	98
Recording sounds	98
Using external speakers or headphones	99
Using the Web Camera	100
Using the Memory card reader	100
Inserting memory media	101
Removing memory media	101
Using the Expansion port	102
Chapter 5: Utilities	104
eco Utility	105
Password Utility	106
Using a supervisor password	106
Using a user password	108
Deleting a user password	110
System Settings	111
HDD Protection Utility	114
TOSHIBA Recovery Media Creator	115
Service Station	115
TOSHIBA Application Installer	116
PC Health Monitor	117
Display Utility	118
Fingerprint Authentication Utility	119
Fingerprint utility limitations	119
Using the Fingerprint Authentication Utility	119
Fingerprint Logon	120
Care and maintenance of your fingerprint reader	120
Fingerprint reader limitations	122
Chapter 6: If Something Goes Wrong	123
Problems that are easy to fix	123
Problems when you turn on the computer	124
The Windows operating system is not working	126
Using Startup options to fix problems	126
Internet problems	128
Power and the batteries	129
Keyboard help	130
Perform a complete power cycle	130
Uninstall the keyboard driver	131
Download the latest keyboard driver	132
Perform a system restore	132
Clean the keyboard	132
Touchpad help	133
Disable then enable the touchpad	133
Install an external mouse	133
Perform a complete power cycle	133
Uninstall the touchpad driver	134
Download the latest touchpad driver	135
Perform a system restore	135
Adjust the touchpad properties	135
Display problems	136
Disk or storage drive problems	137
Error-checking	137
Optical disc drive problems	139
Web Camera help	140
Testing your internal Web Camera	140
Uninstall the Web Camera driver	141
Perform a system restore	141
Check for problems with third party applications	142
System Recovery	142
Sound help	142
Use the Sound troubleshooter	142
Check and set default speakers	143
Uninstall the audio driver	144
Download the latest sound driver	145
Perform a system restore	145
Printer problems	146
Wireless networking problems	147
Connecting to the Internet	148
Using a wireless connection	149
Troubleshooting an Internet connection – Verify network status	149
Troubleshooting an Internet connection – Verify hardware	150
Uninstall the network adapter driver	150
Troubleshooting an Internet connection – How to verify TCP/IP	151
Downloading drivers and updates	153
Using Toshiba Service Station	153
Manually download and install drivers and updates	153
How to determine the correct drivers to download	154
DVD operating problems	155
Develop good computing habits	156
Data and system configuration backup in the Windows operating system	157
Additional help	161
If you need further assistance	161
Contacting Toshiba	161
Other Toshiba Internet Web sites	162
Toshiba’s worldwide offices	162
Appendix A: TOSHIBA Function Keys	164
Functions	164
Volume Mute	165
Lock (Instant security)	165
Power plan	165
Sleep mode	165
Hibernation mode	165
Output (Display switch)	166
Display brightness	167
Disabling or enabling wireless devices	167
Disabling or enabling the touchpad	167
Keyboard backlight	168
Zoom In/Out	168
Volume control	168
Zoom (Display resolution)	168
Cortana	168
Appendix B: Power Cord/Cable Connectors	169
Glossary	170
A	172
B	172
C	174
D	175
E	176
F	177
G	177
H	177
I	178
K	178
L	178
M	179
N	180
O	180
P	180
R	181
S	182
T	183
U	183
W	183