ViewSonic VB-WPS-003 BYOM for ViewBoard Cast Button User Guide - Page 8

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Appendix Troubleshooting This section describes some common problems that you may experience when using the ViewBoard Cast Button. NOTE: Please contact your sales representative or IT department if you are experiencing any further problems. Problem or Issue ViewBoard Cast Button is not pairing with IFP/ CDE device Possible Solutions • Check that the ViewBoard Cast Button is plugged into your laptop. • Check that the LED indicator changes to static blue. LED indicator is only flashing white IFP/CDE device cannot be found in the conferencing software Audio and/or video is not outputting from the IFP/CDE device • Check that the IFP/CDE device is working correctly. • Verify that the pairing information is entered correctly. • Re-plug the USB webcam into the IFP/CDE device and restart the IFP/CDE device. • Check the device settings of the conferencing software. • Check the volume settings of the laptop and the IFP/ CDE device. • Restart the IFP/CDE device. Audio and/or video stops working during the conference • Check that the network signal is strong. • Check device settings in the conferencing software. • Re-pair the ViewBoard Cast Button with the IFP/ CDE device. • Restart the ViewBoard Cast (vCastReceiver) or ViewBoard Cast Pro (vCastPro) and reconnect your laptop to the IFP/CDE device. 8

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8
Appendix
Troubleshoo°ng
This sec±on describes some common problems that you may experience when
using the ViewBoard Cast Bu°on.
NOTE:
Please contact your sales representa±ve or IT department if you are
experiencing any further problems.
Problem or Issue
Possible Solu°ons
ViewBoard Cast Bu°on
is not pairing with IFP/
CDE device
•
Check that the ViewBoard Cast Bu°on is plugged
into your laptop.
•
Check that the LED indicator changes to sta±c blue.
LED indicator is only
flashing white
•
Check that the IFP/CDE device is working correctly.
•
Verify that the pairing informa±on is entered
correctly.
IFP/CDE device cannot
be found in the
conferencing soſtware
•
Re-plug the USB webcam into the IFP/CDE device
and restart the IFP/CDE device.
Audio and/or video is
not outpu²ng from
the IFP/CDE device
•
Check the device se²ngs of the conferencing
soſtware.
•
Check the volume se²ngs of the laptop and the IFP/
CDE device.
•
Restart the IFP/CDE device.
Audio and/or video
stops working during
the conference
• Check that the network signal is strong.
•
Check device se²ngs in the conferencing soſtware.
•
Re-pair the ViewBoard Cast Bu°on with
the IFP/
CDE device.
•
Restart the ViewBoard Cast (vCastReceiver) or
ViewBoard Cast Pro (vCastPro) and reconnect your
laptop to the IFP/CDE device.