Vtech VT20-2481 User Manual - Page 24

In Case Of Difficulty If you have difficulty operating your phone, the suggestions below should solve the problem. If you still have difficulty after trying these suggestions, call VTECH Communications at 1-800-595-9511. In Canada, call VTECH Electronics at 1-800-267-7377. The Phone Doesn't Work At All • Make sure the Power Cord is plugged in. • Make sure the telephone line cord is plugged firmly into the Base Unit and the telephone wall jack. • Make sure the batteries are properly charged. If the 'LOW BATTERY' message is shown, the battery pack needs charging. • Is the Handset registered to the Base? See Registration and Operation. No Dial Tone • First check all the suggestions above. • If you still don't hear a dial tone, disconnect the Base Unit from the telephone jack and connect a different phone. If there is no dial tone on that phone either, the problem is in your wiring or local service. Contact your local telephone company. You Get Noise, Static, Or A Weak Signal Even When You're Near The Base Unit • Household appliances plugged into the same circuit as the Base Unit can sometimes cause interference. Try moving the appliance or the Base Unit to another outlet. You Get Noise, Static, Or A Weak Signal When You're Away From The Base Unit • You may be out of range. Either move closer to the Base, or relocate the Base Unit. • The layout of your home may be limiting the range. Try moving the Base Unit to another position. The Handset Does Not Ring When You Receive A Call • Make sure you have the Handset ringer activated. To set the ringer, see HANDSET and BASE SETTINGS. • Make sure the telephone line cord is plugged firmly into the Base Unit and the telephone jack. Make sure the power cord is plugged in. • You may be too far from the Base Unit. • You may have too many extension phones on your telephone line to allow all of them to ring. Try unplugging some of the other phones. In Case Of Difficulty You Hear Other Calls While Using Your Phone • Disconnect your Base Unit from the telephone jack, and plug in a regular telephone. If you still hear other calls, the problem is probably in your wiring or local service. Call your local telephone company. You Hear Noise In The Handset, And None Of The Keys Or Buttons Work • Make sure the power cord is plugged in. Common Cure For Electronic Equipment If the unit does not seem to be responding normally, then try putting the Handset in the cradle. If it does not seem to respond, do the following (in the order listed) : 1. Disconnect the power to the Base. 2. Remove the Handset battery(s) and spare batery pack from the Base, if applicable. 3. Wait a few minutes. 4. Connect power to the Base. 5. Re-install the battery pack (s) 6. Watch for Handset to display : then The Answering System Is Not Taking Messages • Make sure the Answering System is turned ON. See Answering System Operation - Turning Your Answering System ON/OFF for details. • Each Mailbox can be set independently to either record your callers' messages or simply play your announcement without taking messages (Answer Only mode). See Answering System Operation - ANSWER + RECORD for details. Additional Information Additional Information 46 47