Xerox M118i Quick Reference Guide - Page 99

9 Problem Solving Symptom Recommendation Paper curls • Check that the paper is loaded correctly. Load paper in Trays 1, 2, 3 and 4 seam side up. • Load paper in Tray 5 (bypass tray) seam side down. • Load custom media in the Tray 5 (bypass tray). • Refer to the Paper and Other Media chapter for procedures. Paper delivered to an output tray is not properly stacked up. • Flip over the paper stack in the paper tray, or rotate it head to toe. Envelope jams • Refer to Paper Jams on page 85 for procedures. • The envelope can only be loaded in Tray 5 (bypass tray). Cannot store a document when using [Doc.for Polling] due to full memory. • Cancel the operation and try again after additional memory becomes available from deleting and printing the stored job. The fax communication finishes with an error message. • Press the button and select the [Error Information] to check the error status. • Refer to Fault Codes on page 98. The machine will not answer incoming calls. • Select [Auto Receive] on the [Fax Receiving] Mode screen. • Refer to Fax Receiving Mode in the Setups chapter on User Guide. The machine answers calls, but will not accept incoming data. • If the job contains several diagrams, the machine may not have enough memory. • Clear memory by printing then deleting the stored data. An image is reduced on a fax transmission. • Check the original size of the documents. Documents may be reduced based on the paper specification at the receiving machine. Received fax and report documents will not print. • Check the Received Settings in the Fax features. The received data is set to print a paper loaded in the non-use tray. • Refer to Receive Settings in the Setups chapter on User Guide Fault Codes When a fault occurs, the screen displays a message on how to clear the fault. 98 Xerox CopyCentre/WorkCentre 118 Quick Reference Guide