Xerox XDM36405M-WU User Manual - Page 108

Error Light Troubleshooting Codes, Normal Operation, Error Codes

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Maintenance Error Light Troubleshooting Codes The status light indicates the current state of the scanner. Descriptions of the most common patterns are listed below. Contact Xerox Technical Support if you experience a different blinking pattern. Normal Operation • Blinking blue: indicates the scanner is waking up from power saving and preparing to scan. • Steady blue: indicates the scanner is ready to scan. • Steady red: indicates that the scanner is busy. Error Codes If your scanner experiences hardware problems, the status light will blink red, and the LED flashes an "E" then the error code number. The LED displays "E" and the error code number (such as 6). The red light flashes the number of times as the error code . In all cases you should turn off your scanner and check your scanner setup. Open the scanner and make sure your input tray is fully seated in the scanner casing, make sure your ADF pad is securely snapped in place, verify the connections to the PC and wall. Error Code Problem Description Solution 0 Scanner is not connected to A cable may be loose. Check that the scanner's cables are the computer. (The LED does correctly attached to the computer. If the scanner still does not flash "E" and the status not connect, re-boot the computer. light remains red.) 1 or 6 The scanner does not recognize that the scanning head is in the correct position to start scanning. This usually occurs after a paper jam. Turn the scanner off then back on again. If the problem persists, turn off the scanner, re-start the computer, then turn the scanner on. 2 or 3 The scanner lamp is either turned off or the lamp has not warmed up enough to initiate scanning. In the One Touch hardware properties turn the scanner lamp on. If the lamp is already on, turn the lamp off then on again. If the problem persists and your scanner's power is plugged into a surge protector or UPS battery backup, try plugging the scanner power directly into a wall outlet. 4 Paper jam Open the ADF cover and remove the jammed page. See "Clearing Paper Jams" on page 84 for details. DocuMate 3640 95 User's Guide

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Maintenance
DocuMate 3640
User’s Guide
95
Error Light Troubleshooting Codes
The status light indicates the current state of the scanner. Descriptions of the most common patterns
are listed below. Contact Xerox Technical Support if you experience a different blinking pattern.
Normal Operation
•
Blinking blue:
indicates the scanner is waking up from power saving and preparing to scan.
•
Steady blue:
indicates the scanner is ready to scan.
•
Steady red
: indicates that the scanner is busy.
Error Codes
If your scanner experiences hardware problems, the status light will blink red, and the LED flashes an
“E” then the error code number.
In all cases you should turn off your scanner and check your scanner setup. Open the scanner and
make sure your input tray is fully seated in the scanner casing, make sure your ADF pad is securely
snapped in place, verify the connections to the PC and wall.
Error
Code
Problem Description
Solution
0
Scanner is not connected to
the computer. (The LED does
not flash “E” and the status
light remains red.)
A cable may be loose. Check that the scanner’s cables are
correctly attached to the computer. If the scanner still does
not connect, re-boot the computer.
1 or 6
The scanner does not recog-
nize that the scanning head is
in the correct position to start
scanning.
This usually occurs after a paper jam. Turn the scanner off
then back on again. If the problem persists, turn off the
scanner, re-start the computer, then turn the scanner on.
2 or 3
The scanner lamp is either
turned off or the lamp has not
warmed up enough to initiate
scanning.
In the One Touch hardware properties turn the scanner
lamp on. If the lamp is already on, turn the lamp off then
on again. If the problem persists and your scanner’s power
is plugged into a surge protector or UPS battery backup, try
plugging the scanner power directly into a wall outlet.
4
Paper jam
Open the ADF cover and remove the jammed page. See
“Clearing Paper Jams” on page 84 for details.
The LED displays “E” and
the error code number
(such as 6).
The red light flashes the
number of times as the
error code .