Xerox Z750/N Network Guide - Page 25

Windows NT network troubleshooting, Error messages in Print Manager

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Windows NT (non-Intel computers) Windows NT network troubleshooting Error messages in Print Manager When there is a problem printing from Windows NT, often print jobs stay in Print Manager with ambiguous messages like Printer Error or Permission denied. If the printer is connected via TCP/IP, there is probably a problem with the way LPR was set up. Begin troubleshooting by opening the Event Viewer in the Administrative Tools program group. When it opens, click Log, scroll down, and select Application. Look at any of the error messages that say LPR Print Monitor. Double-clicking the error message tells you more information about the error. The following topics deal with specific errors reported in the Event Viewer. Printer PS on host IP-address is rejecting your request At the MS-DOS command prompt in Windows NT, type the ping command in the following format: ping IP-address For example: ping 192.1.1.2 s If the printer does not reply or the request times out, either the printer does not have an IP address, or the NT host cannot find the printer. s If the printer does not have an address, assign one as described in your printer's networking setup guide. s If the printer has an IP Address, your printer could have a faulty network connection or a defective network card. s If the printer does respond, disconnect the printer from the network and send the ping command again. s If you get a response this time, there is a duplicate IP address on the network. Make sure that all devices on the network have a unique IP address. s If you do not get a response this time, the printer's IP address is valid, but LPR may be disabled on the printer. Print a Configuration Page and look under LPR. For instructions on how to print a Configuration Page and enable protocols, see your printer's networking setup guide. 20 PhaserShare Networking Manual

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20
PhaserShare Networking Manual
Windows NT (non-Intel computers)
Windows NT network troubleshooting
Error messages in Print Manager
When there is a problem printing from Windows NT, often print jobs stay in Print Manager
with ambiguous messages like
Printer Error
or
Permission denied.
If the printer is
connected via TCP/IP, there is probably a problem with the way LPR was set up.
Begin troubleshooting by opening the
Event Viewer
in the
Administrative Tools
program
group.
When it opens, click
Log,
scroll down, and select
Application.
Look at any of the
error messages that say
LPR Print Monitor.
Double-clicking the error message tells you
more information about the error.
The following topics deal with specific errors reported
in the
Event Viewer.
Printer PS on host
IP-address
is rejecting your request
At the MS-DOS command prompt in Windows NT, type the ping command in the
following format:
ping
IP-address
For example:
ping
192.1.1.2
■
If the printer does not reply or the request times out, either the printer does not have
an IP address, or the NT host cannot find the printer.
■
If the printer does not have an address, assign one as described in your printer’s
networking setup guide.
■
If the printer has an IP Address, your printer could have a faulty network
connection or a defective network card.
■
If the printer does respond, disconnect the printer from the network and send the
ping command again.
■
If you get a response this time, there is a duplicate IP address on the network.
Make sure that all devices on the network have a unique IP address.
■
If you do not get a response this time, the printer's IP address is valid, but LPR
may be disabled on the printer.
Print a Configuration Page and look under LPR.
For instructions on how to print a Configuration Page and enable protocols, see
your printer’s networking setup guide.