ZyXEL EOC350-TS User Guide - Page 73
Troubleshooting
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CHAPTER 13 Troubleshooting This chapter offers some suggestions to solve problems you might encounter. The potential problems are divided into the following categories. • Power, Hardware Connections, and LEDs • EOC350-TS Access and Login • Bandwidth and Connectivity • Resetting the EOC350-TS to Factory Defaults 13.1 Power, Hardware Connections, and LEDs The EOC350 does not turn on. None of the LEDs turn on. 1 Make sure you are using the power adaptor or cord included with the EOC350. 2 Make sure the power adaptor or cord is connected to the EOC350 and plugged in to an appropriate power source. Make sure the power source is turned on. 3 Disconnect and re-connect the power adaptor or cord to the EOC350. 4 If the problem continues, contact the vendor. One of the LEDs does not behave as expected. 1 Make sure you understand the normal behavior of the LED. See Section 1.2.1 on page 11 and Section 1.3.1 on page 12. 2 Check the hardware connections. See Section 1.2.2 on page 11, Section 1.3.2 on page 13 and the Quick Start Guide. 3 Inspect your cables for damage. Contact the vendor to replace any damaged cables. 4 Disconnect and re-connect the power adaptor. 5 If the problem continues, contact the vendor. EOC350 Series User's Guide 73