ZyXEL EOC350-TS User Guide - Page 75
Bandwidth and Connectivity
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Chapter 13 Troubleshooting 1 Make sure you are using the correct IP address. • The default IP address is 192.168.1.1. • If you changed the IP address, use the new IP address. • If you changed the IP address and have forgotten it, see the troubleshooting suggestions for I don't know the IP address of my EOC350-TS. 2 Check the hardware connections, and make sure the LEDs are behaving as expected. See the Quick Start Guide. 3 Make sure your Internet browser does not block pop-up windows and has JavaScript and Java enabled. 4 Make sure your computer is in the same subnet as the EOC350-TS. (If you know that there are routers between your computer and the EOC350-TS, skip this step.) • If there is a DHCP server on your network, make sure your computer is using a dynamic IP address. • If there is no DHCP server on your network, make sure your computer's IP address is in the same subnet as the EOC350-TS. 5 Reset the device to its factory defaults, and try to access the EOC350-TS with the default IP address. 6 If the problem continues, contact the network administrator or vendor, or try one of the advanced suggestions. I can see the Login screen, but I cannot log in to the EOC350-TS. 1 Make sure you have entered the password correctly. The default username is admin and default password is 1234. This field is case-sensitive, so make sure [Caps Lock] is not on. 2 This can happen when you fail to log out properly from your last session. Try logging in again after 5 minutes. 3 Disconnect and re-connect the power adaptor or cord to the EOC350-TS. 4 If this does not work, you have to reset the device to its factory defaults. See Section 13.4 on page 76. 13.3 Bandwidth and Connectivity I cannot transmit/receive data between termination system and termination adapters. 1 Make sure they are properly powered and all the cables are connected properly. EOC350 Series User's Guide 75