ZyXEL FSG2200HNU User Guide - Page 238
Internet Access
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Chapter 24 Troubleshooting I cannot use FTP to upload / download the configuration file. / I cannot use FTP to upload new firmware. See the troubleshooting suggestions for I cannot see or access the Login screen in the web configurator. Ignore the suggestions about your browser. 24.4 Internet Access I cannot access the Internet. 1 Check the hardware connections, and make sure the LEDs are behaving as expected. See the Quick Start Guide and Section 1.5 on page 25. 2 Make sure you entered your ISP account information correctly in the wizard. These fields are case-sensitive, so make sure [Caps Lock] is not on. 3 If you are trying to access the Internet wirelessly, make sure the wireless settings in the wireless client are the same as the settings in the AP. 4 Disconnect all the cables from your device, and follow the directions in the Quick Start Guide again. 5 If the problem continues, contact your ISP. I cannot access the Internet anymore. I had access to the Internet (with the ZyXEL Device), but my Internet connection is not available anymore. 1 Check the hardware connections, and make sure the LEDs are behaving as expected. See the Quick Start Guide and Section 1.5 on page 25. 2 Turn the ZyXEL Device off and on. 3 If the problem continues, contact your ISP. 238 FSG2200HNU User's Guide