ZyXEL NWA5301-NJ User Guide - Page 207
Wireless Connections
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Chapter 22 Troubleshooting 3 If you are trying to access the Internet wirelessly, make sure the wireless settings on the wireless client are the same as the settings on the NWA/WAC. 4 Disconnect all the cables from your device, and follow the directions in the Quick Start Guide again. 5 If the problem continues, contact your ISP. I cannot access the Internet anymore. I had access to the Internet (with the NWA/WAC), but my Internet connection is not available anymore. 1 Check the hardware connections, and make sure the LED is behaving as expected. See the Quick Start Guide and Section 1.6 on page 25. 2 Reboot the NWA/WAC. 3 If the problem continues, contact your ISP. The Internet connection is slow or intermittent. 1 There might be a lot of traffic on the network. Look at the LED, and check Section 1.6 on page 25. If the NWA/WAC is sending or receiving a lot of information, try closing some programs that use the Internet, especially peer-to-peer applications. 2 Check the signal strength. If the signal is weak, try moving the NWA/WAC closer to the NWA/WAC (if possible), and look around to see if there are any devices that might be interfering with the wireless network (microwaves, other wireless networks, and so on). 3 Reboot the NWA/WAC. 4 If the problem continues, contact the network administrator or vendor, or try one of the advanced suggestions. Advanced Suggestions Check the settings for QoS. If it is disabled, you might consider activating it. If it is enabled, you might consider raising or lowering the priority for some applications. 22.5 Wireless Connections I cannot access the NWA/WAC or ping any computer from the WLAN. 1 Make sure the wireless LAN (wireless radio) is enabled on the NWA/WAC. NWA / WAC Series User's Guide 207