ZyXEL PLA5236 User Guide - Page 63

Troubleshooting, 12.1 Power and Light Problems

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CHAPTER 12 Troubleshooting This chapter offers some suggestions to solve problems you might encounter. 12.1 Power and Light Problems The PLA does not turn on. None of the lights turn on. 1 Disconnect and re-connect the PLA. 2 Remove the powerline adapter from the outlet. Then connect an electrical device that you know works into the same power outlet. This checks the status of the power outlet. 3 If the problem continues, contact the vendor. The ETHERNET light does not turn on. 1 Check the hardware connections. See the Quick Start Guide. 2 Inspect your cables for damage. Contact the vendor to replace any damaged cables. 3 Check the Ethernet adapter on your computer and make sure it's enabled and working properly. 4 If the PLA is connected to an Ethernet switch or router, make sure the device is working correctly, and that the LAN network is working and configured correctly as well. The HomePlug light does not turn on. 1 Make sure that the network name (sometimes called the network password) is the same on all of your powerline adapters. 2 Make sure that all your powerline adapters are HomePlug AV compliant. Check the package it came in or ask your vendor. This PLA can not detect earlier versions of HomePlug powerline adapters such as HomePlug 1.0 or 1.0.1. (Although they can coexist on the same electrical wiring without interfering with each other.) PLA5236 User's Guide 63

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PLA5236 User’s Guide
63
C
HAPTER
12
Troubleshooting
This chapter offers some suggestions to solve problems you might encounter.
12.1
Power and Light Problems
The PLA does not turn on. None of the lights turn on.
1
Disconnect and re-connect the PLA.
2
Remove the powerline adapter from the outlet. Then connect an electrical device that you know works
into the same power outlet. This checks the status of the power outlet.
3
If the problem continues, contact the vendor.
The ETHERNET light does not turn on.
1
Check the hardware connections. See the Quick Start Guide.
2
Inspect your cables for damage. Contact the vendor to replace any damaged cables.
3
Check the Ethernet adapter on your computer and make sure it’s enabled and working properly.
4
If the PLA is connected to an Ethernet switch or router, make sure the device is working correctly, and
that the LAN network is working and configured correctly as well.
The HomePlug light does not turn on.
1
Make sure that the network name (sometimes called the network password) is the same on all of your
powerline adapters.
2
Make sure that all your powerline adapters are HomePlug AV compliant. Check the package it came in
or ask your vendor. This PLA can not detect earlier versions of HomePlug powerline adapters such as
HomePlug 1.0 or 1.0.1. (Although they can coexist on the same electrical wiring without interfering with
each other.)