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2013 Ford C-MAX Hybrid Manual

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424 Issue SYNC® Phone Issues Possible Possible Solution(s) Cause(s) I am having • This is a • Go to the website to review trouble phone-dependent your phone's compatibility. connecting my feature, OR • Try turning off the device, phone to SYNC. • Possible phone resetting the device or removing malfunction. the device's battery, then trying again. • Try deleting your device from SYNC, deleting SYNC from your device and trying again. • Check the security and auto accept/prompt always settings relative to the SYNC Bluetooth connection on your phone. • Update your device's software firmware. • Turn off the Auto phonebook download setting. Text messaging is • This is a • Go to the website to review not working on phone-dependent your phone's compatibility. • Try turning off the device, SYNC. feature, OR • Possible phone resetting the device or removing malfunction. the device's battery, then trying again. 2013 C-Max Full Hybrid (34h) Owners Guide gf, 3rd Printing, January 2013 USA (fus)

Section	Page
Table of Contents	2
Introduction	10
ABOUT THIS MANUAL	10
Protecting the Environment	10
SYMBOL GLOSSARY	11
DATA RECORDING	13
Service Data Recording	13
Event Data Recording	13
CALIFORNIA PROPOSITION 65	15
PERCHLORATE MATERIAL	15
FORD CREDIT (U.S. ONLY)	15
REPLACEMENT PARTS RECOMMENDATION	16
Scheduled Maintenance and Mechanical Repairs	16
Collision Repairs	16
Warranty on Replacement Parts	16
SPECIAL NOTICES	16
New Vehicle Limited Warranty	16
Special Instructions	17
MOBILE COMMUNICATIONS EQUIPMENT	17
EXPORT UNIQUE (NON–UNITED STATES/CANADA) VEHICLE SPECIFIC INFORMATION	18
Child Safety	19
GENERAL INFORMATION	19
CHILD SEATS	21
CHILD SEAT POSITIONING	21
BOOSTER SEATS	23
Types of Booster Seats	24
INSTALLING CHILD SEATS	26
Using Lap and Shoulder Belts	26
Using Lower Anchors and Tethers for CHildren (LATCH)	29
Use of Inboard Lower Anchors from the Outboard Seating Positions (Center Seating Use)	31
Combining Safety Belt and LATCH Lower Anchors for Attaching Child Safety Seats	31
Using Tether Straps	31
CHILD SAFETY LOCKS	33
Safety Belts	34
PRINCIPLES OF OPERATION	34
FASTENING THE SAFETY BELTS	36
Restraint of Pregnant Women	37
Safety Belt Locking Modes	37
Vehicle Sensitive Mode	38
Automatic Locking Mode	38
When to Use the Automatic Locking Mode	38
How to Use the Automatic Locking Mode	38
How to Disengage the Automatic Locking Mode	38
Safety Belt Extension Assembly	39
SAFETY BELT HEIGHT ADJUSTMENT	39
SAFETY BELT WARNING LIGHT AND INDICATOR CHIME	40
Conditions of Operation	40
SAFETY BELT-MINDER®	40
Deactivating and Activating the Belt-Minder® Feature (If Equipped)	42
CHILD RESTRAINT AND SAFETY BELT MAINTENANCE	43
Personal Safety System	44
PERSONAL SAFETY SYSTEM™	44
How Does the Personal Safety System Work?	44
Supplementary Restraints System	45
PRINCIPLES OF OPERATION	45
SOS POST-CRASH ALERT SYSTEM™	46
DRIVER AND PASSENGER AIRBAGS	47
Proper Driver and Front Passenger Seating Adjustment	48
Children and Airbags	48
FRONT PASSENGER SENSING SYSTEM	49
KNEE AIRBAG	52
SIDE AIRBAGS	52
SAFETY CANOPY® CURTAIN AIRBAGS	54
CRASH SENSORS AND AIRBAG INDICATOR	56
AIRBAG DISPOSAL	57
Keys and Remote Control	58
PRINCIPLE OF OPERATION	58
GENERAL INFORMATION ON RADIO FREQUENCIES	58
Intelligent Access (If Equipped)	59
REMOTE CONTROL	59
Integrated Keyhead Transmitters (IKTs) (If Equipped)	59
Intelligent Access Key (If Equipped)	60
Mechanical Key Blade	60
Replacing the Battery	61
Integrated Keyhead Transmitter	61
Intelligent Access Key (Type 1)	62
Intelligent Access Key (Type 2)	63
Car Finder	63
Sounding a Panic Alarm (If Equipped)	63
Remote Start (C-MAX Energi Only)	64
Remote Starting the Vehicle	65
Extending the Vehicle Run Time	66
Turning the Vehicle Off After Remote Starting	66
REPLACING A LOST KEY OR REMOTE CONTROL	66
MyKey	67
PRINCIPLES OF OPERATION	67
Standard Settings	67
Optional Settings	68
CREATING A MYKEY	68
Programming/Changing Optional Settings	69
CLEARING ALL MYKEYS	69
CHECKING MYKEY SYSTEM STATUS	69
USING MYKEY WITH REMOTE START SYSTEMS	70
Vehicles Equipped with Traditional Keys	70
Vehicles Equipped with Intelligent Access Key (Push-button Start)	70
MYKEY TROUBLESHOOTING	71
Locks	73
LOCKING AND UNLOCKING	73
Power Door Locks	73
Door Lock Indicator	73
Central Locking and Unlocking	73
Left-Hand Side	74
Right-Hand Side	74
Remote Control	74
Unlocking the Doors (Two-Stage Unlock)	74
Locking the Doors	74
Liftgate	75
Activating Intelligent Access (If Equipped)	75
At the Front Doors	75
At the Liftgate	75
Smart Unlocks for Integrated Keyhead Transmitter	76
Smart Unlocks for Intelligent Access Keys (If Equipped)	76
Autolock and Unlock (If Equipped)	77
Enabling or Disabling Autolock and Autounlock	77
Illuminated Entry	78
Illuminated Exit	78
Battery Saver	78
Accessory Mode Battery Saver for Intelligent Access Keys (If Equipped)	78
LIFTGATE	79
Manual Liftgate	79
Power Liftgate (If Equipped)	80
Opening and Closing the Power Liftgate	80
Setting Liftgate Open Height	82
Obstacle Detection	83
Security	84
SECURILOCK® PASSIVE ANTI-THEFT SYSTEM	84
Automatic Arming	84
Automatic Disarming	84
Replacement Keys	84
Programming a Spare Integrated Keyhead Transmitter	85
Programming a Spare Intelligent Access Key	86
ANTI-THEFT ALARM (IF EQUIPPED)	86
Arming the Alarm	86
Disarming the alarm	86
Steering Wheel	87
ADJUSTING THE STEERING WHEEL	87
AUDIO CONTROL (IF EQUIPPED)	88
Seek, Next or Previous	88
VOICE CONTROL (IF EQUIPPED)	88
CRUISE CONTROL	89
INFORMATION DISPLAY CONTROL	89
Multimedia Controls (If Equipped)	89
Wipers and Washers	90
WINDSHIELD WIPERS	90
Intermittent Wipe	90
Speed-dependent Wipers (If Equipped)	90
AUTOWIPERS (IF EQUIPPED)	91
WINDSHIELD WASHERS	92
REAR WINDOW WIPER AND WASHERS (IF EQUIPPED)	92
Rear Window Wiper	92
Rear Window Washers	92
Lighting	93
LIGHTING CONTROL	93
High Beams	93
Headlamp Flasher	93
AUTOLAMPS (IF EQUIPPED)	94
INSTRUMENT LIGHTING DIMMER	94
HEADLAMP EXIT DELAY	95
DAYTIME RUNNING LAMPS (IF EQUIPPED)	95
FRONT FOG LAMPS	96
DIRECTION INDICATORS	96
INTERIOR LAMPS	96
Front Interior lamp (if equipped)	97
Front/Rear Interior lamp (if equipped)	97
AMBIENT LIGHTING (IF EQUIPPED)	98
Windows and Mirrors	99
POWER WINDOWS	99
One-Touch Down	99
One-Touch Up	99
Global Opening	99
Window Lock	100
Bounce-Back (If Equipped)	100
Overriding the Bounce-Back Feature	100
Resetting the Bounce-Back Feature	101
Accessory Delay (If Equipped)	101
EXTERIOR MIRRORS	102
Power Exterior Mirrors	102
Fold-Away Exterior Mirrors	102
Signal Indicator Mirrors	102
Integrated Blind Spot Mirrors	103
INTERIOR MIRROR	104
Auto-Dimming Mirror (If Equipped)	104
SUN VISORS	104
Illuminated Visor Vanity Mirror	104
SUN SHADE (IF EQUIPPED)	105
Opening and Closing the Sun Shade	105
Bounce-Back	105
Sun Shade Relearning	106
Instrument Cluster	107
GAUGES	107
Left Information Display	107
Common Displays	108
WARNING LAMPS AND INDICATORS	110
AUDIBLE WARNINGS AND INDICATORS	114
Key In Ignition Warning Chime	114
Keyless Warning Alert (If Equipped)	114
Headlamps On Warning Chime	114
Parking Brake On Warning Chime	114
Information Displays	115
GENERAL INFORMATION	115
Information Display Controls	115
Main menu	116
Display Mode	116
Trip 1 & 2	123
Fuel Economy	124
Information	125
Settings	126
INFORMATION MESSAGES	128
Audio System	137
GENERAL INFORMATION	137
Radio Frequencies and Reception Factors	137
CD and CD Player Information	137
MP3 Track and Folder Structure	138
AM/FM/CD WITH SYNC®	139
MENU STRUCTURE	141
AM/FM/CD PREMIUM AUDIO SYSTEM	144
AM/FM/CD SONY® AUDIO SYSTEM	145
AUXILIARY INPUT JACK	146
USB PORT (IF EQUIPPED)	147
MEDIA HUB (IF EQUIPPED)	148
SATELLITE RADIO INFORMATION (IF EQUIPPED)	148
Satellite Radio Channels	148
Satellite Radio Reception Factors	149
SIRIUS Satellite Radio Service	149
Satellite Radio Electronic Serial Number (ESN)	150
Troubleshooting	150
Climate Control	152
AUTOMATIC CLIMATE CONTROL	152
Temperature Control	153
Single Zone (Driver Temperature Control)	153
Dual Zone Temperature Control	153
Switching Back to Single Zone	153
HINTS ON CONTROLLING THE INTERIOR CLIMATE	154
General Hints	154
Automatic Climate Control	154
Heating the Interior Quickly	154
Recommended Settings for Heating	154
Cooling the Interior Quickly	155
Recommended Settings for Cooling	155
Vehicle Stationary for Extended Periods During Extreme High Ambient Temperatures	155
Side Window Defogging in Cold Weather	155
Maximum Cooling Performance in Instrument Panel or Instrument Panel and Footwell Positions	155
HEATED WINDOWS AND MIRRORS (IF EQUIPPED)	156
Heated Rear Window	156
Heated Exterior Mirror (If Equipped)	156
CABIN AIR FILTER	156
REMOTE START CLIMATE OPERATION (C-MAX ENERGI ONLY)	157
Automatic Climate Systems	157
Automatic Settings	157
Last Settings	157
Heated and Cooled Devices	157
Seats	158
SITTING IN THE CORRECT POSITION	158
HEAD RESTRAINTS	159
	159
	159
	160
Tilting Head Restraints (If Equipped)	161
MANUAL SEATS	162
POWER SEATS (IF EQUIPPED)	164
Power Lumbar (If Equipped)	164
REAR SEATS	165
Folding the Seat Back (If Equipped)	165
REAR SEAT ARMREST (IF EQUIPPED)	165
HEATED SEATS (IF EQUIPPED)	166
Universal Garage Door Opener (If Equipped)	167
HOMELINK® WIRELESS CONTROL SYSTEM (IF EQUIPPED)	167
Programming	168
Erasing the Function Button Codes	169
Reprogramming a single button	169
Programming HomeLink to a Genie Intellicode 2 garage door opener	170
Programing the transmitters	170
Programming HomeLink to the Genie Intellicode garage door opener motor	171
Clearing a HomeLink device	171
FCC and RSS-210 Industry Canada Compliance	171
Auxiliary Power Points	172
AUXILIARY POWER POINTS	172
Locations	172
Storage Compartments	174
CENTER CONSOLE	174
OVERHEAD CONSOLE	174
Starting and Stopping the Engine	175
GENERAL INFORMATION	175
IGNITION SWITCH (IF EQUIPPED)	176
KEYLESS STARTING (IF EQUIPPED)	176
Ignition Modes	177
STARTING A GASOLINE ENGINE	177
Vehicles with an Ignition Key	177
Vehicles with Keyless Start	178
Fast Restart (Vehicles with Keyless Start)	179
Failure to Start	179
Stopping the Engine When Your Vehicle is Stationary	179
Stopping the Engine When Your Vehicle is Moving	180
Guarding Against Exhaust Fumes	180
Important Ventilating Information	180
ENGINE BLOCK HEATER (IF EQUIPPED)	181
Using the Engine Block Heater	182
Unique Driving Characteristics	183
PLUG-IN POWER MODE AND HYBRID MODE (C-MAX ENERGI ONLY)	183
EV MODES (C-MAX ENERGI ONLY)	183
Auto EV	183
EV Now	184
EV Later	184
HYBRID VEHICLE OPERATION (C-MAX HYBRID AND C-MAX ENERGI)	185
Unique Hybrid Operating Characteristics	186
Driving to Optimize Fuel Economy	187
EV+ Mode	188
Frequently Asked Questions	188
Fuel and Refueling	191
SAFETY PRECAUTIONS	191
FUEL QUALITY	192
Choosing the Right Fuel	192
Octane Recommendations	193
Fuel Freshness Mode (Energi Vehicles Only)	193
REFUELING	194
Using the Easy Fuel™ Capless Fuel System (Except C-MAX Energi)	194
Using the Easy Fuel™ Capless Fuel System (C-MAX Energi Only)	196
Manual override procedure	198
RUNNING OUT OF FUEL	199
Refilling with a Portable Fuel Container	200
FUEL CONSUMPTION	201
Filling the Tank	201
Calculating Fuel Economy	202
EMISSION CONTROL SYSTEM	202
On-board Diagnostics (OBD-II)	204
Readiness for Inspection/Maintenance (I/M) Testing	205
High Voltage Battery	206
HIGH-VOLTAGE BATTERY	206
CHARGING THE HIGH-VOLTAGE BATTERY (C-MAX ENERGI ONLY)	206
Convenience Charging and MyFord® Mobile	211
HIGH-VOLTAGE SERVICE DISCONNECT	212
Disabling the High-Voltage Battery	212
Reactivating the high-voltage battery	213
Transmission	214
AUTOMATIC TRANSMISSION	214
Brake-Shift Interlock	216
If Your Vehicle Gets Stuck in Mud or Snow	217
HILL START ASSIST	218
Using Hill Start Assist	218
Brakes	219
GENERAL INFORMATION	219
Brake Over Accelerator	219
Anti-Lock Brake System	219
Regenerative Braking System	220
HINTS ON DRIVING WITH ANTI-LOCK BRAKES	220
PARKING BRAKE	221
Traction Control	222
PRINCIPLES OF OPERATION	222
USING TRACTION CONTROL	222
System Indicator Lights and Messages	222
Stability Control	223
PRINCIPLES OF OPERATION	223
USING ADVANCETRAC® WITH RSC®	224
Parking Aids	225
SENSING SYSTEM (IF EQUIPPED)	225
Using the Front and Rear Sensing System	226
Rear Sensing System	226
Front Sensing System	227
ACTIVE PARK ASSIST (IF EQUIPPED)	228
Using Active Park Assist	229
Automatic Steering into Parking Space	230
Deactivating the Park Assist Feature	231
Troubleshooting the System	231
REAR VIEW CAMERA SYSTEM (IF EQUIPPED)	232
Using the Rear View Camera System	233
Adjusting the Rear View Camera Settings (If Equipped)	234
Guidelines and the Centerline	235
Visual Park Aid Alert	236
Manual Zoom	236
Rear Camera Delay	236
Cruise Control	237
PRINCIPLES OF OPERATION	237
USING CRUISE CONTROL	237
Switching Cruise Control On	237
Setting a Speed	238
Changing the Set Speed	238
Canceling the Set Speed	238
Resuming the Set Speed	238
Switching Cruise Control Off	238
Driving Aids	239
STEERING	239
Electric Power Steering	239
Steering Tips	240
Load Carrying	241
REAR UNDER FLOOR STORAGE	241
LUGGAGE COVERS (IF EQUIPPED)	241
LOAD LIMIT	242
Vehicle loading	242
Towing	249
TOWING A TRAILER	249
TRANSPORTING THE VEHICLE	249
TOWING THE VEHICLE ON FOUR WHEELS	250
Emergency Towing	250
Recreational Towing	250
Driving Hints	251
BREAKING-IN	251
ECONOMICAL DRIVING	251
DRIVING THROUGH WATER	252
FLOOR MATS	253
Roadside Emergencies	255
In the event of damage or fire involving an electric vehicle (EV) or hybrid-electric vehicle (HEV):	255
Vehicle information and general safety practices:	255
Crashes	255
If possible	255
Always	256
Fires	256
Post-Incident	256
ROADSIDE ASSISTANCE	257
Vehicles Sold in the U.S.: Getting Roadside Assistance	257
Vehicles Sold in the U.S.: Using Roadside Assistance	258
Vehicles Sold in Canada: Getting Roadside Assistance	258
Vehicles Sold in Canada: Using Roadside Assistance	258
HAZARD WARNING FLASHERS	258
FUEL CUT-OFF SWITCH	259
HIGH VOLTAGE SHUT OFF	259
JUMP STARTING THE VEHICLE	260
Preparing your vehicle	260
Connecting the Jumper Cables	261
Jump Starting	262
Removing the Jumper Cables	263
Customer Assistance	264
GETTING THE SERVICES YOU NEED	264
Away from Home	264
Additional Assistance	265
IN CALIFORNIA (U.S. ONLY)	266
THE BETTER BUSINESS BUREAU (BBB) AUTO LINE PROGRAM (U.S. ONLY)	267
UTILIZING THE MEDIATION or ARBITRATION PROGRAM (CANADA ONLY)	268
GETTING ASSISTANCE OUTSIDE THE U.S. AND CANADA	268
ORDERING ADDITIONAL OWNER’S LITERATURE	270
Obtaining a French Owner’s Manual	270
REPORTING SAFETY DEFECTS (U.S. ONLY)	271
REPORTING SAFETY DEFECTS (CANADA ONLY)	271
Fuses	272
CHANGING A FUSE	272
Fuses	272
Standard Fuse Amperage Rating and Color	272
FUSE SPECIFICATION CHART	273
Pre-Fuse Box	273
Power Distribution Box	273
Passenger Compartment Fuse Panel	277
Luggage Compartment Fuse Panel	279
Maintenance	282
GENERAL INFORMATION	282
Precautions	282
Working with the Engine Off	282
Working with the Engine On	282
OPENING AND CLOSING THE HOOD	283
UNDER HOOD OVERVIEW	284
ENGINE OIL DIPSTICK	285
ENGINE OIL CHECK	285
Adding Engine Oil	285
Resetting the Oil Life Monitoring System	286
Oil Maintenance Mode (If Equipped)	286
COOLANT	287
Engine Coolant and Inverter System Controller Coolant	287
Checking the Engine Coolant	287
Checking the Inverter System Controller Coolant	287
Adding Coolant	288
Adding Engine Coolant	289
Adding Inverter System Controller Coolant	290
Recycled Engine Coolant	290
Severe Climates	290
What You Should Know About Fail-Safe Cooling	291
How Fail-Safe Cooling Works	291
When Fail-Safe Mode is Activated	292
AUTOMATIC TRANSMISSION FLUID CHECK	292
BRAKE FLUID CHECK	293
POWER STEERING FLUID CHECK	293
FUEL FILTER	293
WASHER FLUID CHECK	293
CHANGING THE LOW VOLTAGE BATTERY	294
CHECKING THE WIPER BLADES	295
CHANGING THE WIPER BLADES	295
Changing the Rear Window Wiper Blade	297
AIR FILTER CHECK	297
Identifying Air Filter Element Components	298
Removing the Engine Air Filter Element	298
Installing the Engine Air Filter Element	300
ADJUSTING THE HEADLAMPS	301
Vertical Aim Adjustment	301
REMOVING A HEADLAMP	303
CHANGING A BULB	303
Lamp Assembly Condensation	303
Replacing Headlamp Bulbs	304
Replacing the Fog Lamp Bulbs (If Equipped)	305
Replacing the Tail Lamp, Brake Lamp, and Turn Lamp Bulbs:	306
Replacing the Reverse Lamp and Tail Lamp Bulbs:	307
Replacing the License Plate Lamp Bulb	308
Replacing the Center High Mounted Brake Lamp Bulbs:	309
BULB SPECIFICATION CHART	310
Vehicle Care	311
GENERAL INFORMATION	311
CLEANING PRODUCTS	311
CLEANING THE EXTERIOR	311
Exterior Chrome	312
Underbody	312
Cleaning Plastic Exterior Parts	312
WAXING	312
REPAIRING MINOR PAINT DAMAGE	313
CLEANING THE ENGINE	313