3Com 3CRWE50194 User Guide - Page 49

A Technical Support Online Technical Services 3Com offers worldwide product support 24 hours a day, 7 days a week, through the following online systems: I World Wide Web site I 3Com FTP site World Wide Web Site Access the latest networking information on the 3Com Corporation World Wide Web site by entering the URL into your Internet browser: http://www.3com.com/ This service provides access to online support information such as technical documentation and software library, as well as support options ranging from technical education to maintenance and professional services. 3Com FTP Site Download drivers, patches, software, and MIBs across the Internet from the 3Com public FTP site. This service is available 24 hours a day, 7 days a week. To connect to the 3Com FTP site, enter the following information into your FTP client: I Hostname: ftp.3com.com (or 192.156.136.12) I Username: anonymous I Password: NOTE: A user name and password are not needed with Web browser software such as Netscape Navigator and Internet Explorer. Support from Your Network Supplier If additional assistance is required, contact your network supplier. Many suppliers are authorized 3Com service partners who are qualified to provide a variety of services, including network planning, installation, hardware maintenance, application training, and support services. When you contact your network supplier for assistance, have the following information ready: I Product model name, part number, and serial number I A list of system hardware and software, including revision levels 41