Brother International ADS-3000N Network Users Guide - Page 95

The Brother machine is not found on the network during the Brother Device installation., Question

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Troubleshooting The Brother machine is not found on the network during the Brother Device installation. 7 Question Interface Solution Is your computer connected wired/ to the network? wireless Make sure your computer is connected to a network (for example, a LAN environment or Internet services. For further support, contact your network administrator. Is your machine connected wired/ to the network and does it wireless have a valid IP address? (Wired network) Check that Status in Wired Status is Active XXXX-XX. (Where XXXX-XX is your selected Ethernet interface.) See How to Check the Network Status (ADS-2800W / ADS-3600W) on page 3. If the LCD message shows Inactive or Wired OFF, ask your network administrator whether your IP address is valid or not. (Wireless network) Check that Status in WLAN Status is not Connection Failed. See How to Check the WLAN Status (ADS-2800W / ADS-3600W) on page 9. If the LCD message shows Connection Failed, ask your network administrator whether your IP address is valid or not. 7 Are you using security software? wired/ wireless  In the installer dialog box, search for the Brother machine again.  Allow access when the alert message of the security software appears during the Brother Device installation.  For more information about security software, see I am using security software. on page 94. Are you using a Wi-Fi router? wireless The privacy separator on your Wi-Fi router may be enabled. Disable the privacy separator. Is your Brother machine wireless placed too far from the WLAN access point/router? Place your Brother machine within about 1 metre of the WLAN access point/router when you configure the wireless network settings. Are there any obstructions (walls or furniture, for example) between your machine and the WLAN access point/router? wireless Move your Brother machine to an obstruction-free area, or closer to the WLAN access point/router. Is there a wireless computer, Bluetooth supported device, microwave oven or digital cordless phone near the Brother machine or the WLAN access point/router? wireless Move all the devices away from the Brother machine or WLAN access point/router. 91

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Troubleshooting
91
7
The Brother machine is not found on the network during the Brother Device installation.
7
Question
Interface
Solution
Is your computer connected
to the network?
wired/
wireless
Make sure your computer is connected to a network (for example, a LAN
environment or Internet services. For further support, contact your network
administrator.
Is your machine connected
to the network and does it
have a valid IP address?
wired/
wireless
(Wired network)
Check that
Status
in
Wired Status
is
Active XXXX-XX
. (Where
XXXX-XX
is your selected Ethernet interface.) See
How to Check the
Network Status (ADS-2800W / ADS-3600W)
on page 3. If the LCD
message shows
Inactive
or
Wired OFF
, ask your network administrator
whether your IP address is valid or not.
(Wireless network)
Check that
Status
in
WLAN Status
is not
Connection Failed
.
See
How to Check the WLAN Status (ADS-2800W / ADS-3600W)
on page 9.
If the LCD message shows
Connection Failed
, ask your network
administrator whether your IP address is valid or not.
Are you using security
software?
wired/
wireless
In the installer dialog box, search for the Brother machine again.
Allow access when the alert message of the security software appears
during the Brother Device installation.
For more information about security software, see
I am using security
software.
on page 94.
Are you using a Wi-Fi
router?
wireless
The privacy separator on your Wi-Fi router may be enabled. Disable the
privacy separator.
Is your Brother machine
placed too far from the
WLAN access point/router?
wireless
Place your Brother machine within about 1 metre of the WLAN access
point/router when you configure the wireless network settings.
Are there any obstructions
(walls or furniture, for
example) between your
machine and the WLAN
access point/router?
wireless
Move your Brother machine to an obstruction-free area, or closer to the
WLAN access point/router.
Is there a wireless
computer, Bluetooth
supported device,
microwave oven or digital
cordless phone near the
Brother machine or the
WLAN access point/router?
wireless
Move all the devices away from the Brother machine or WLAN access
point/router.