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Canon VB-M740E Network Camera VB-R11VE/VB-R11/VB-R10VE/VB-M641VE/VB-M641V/VB-M - Page 258

Audio server error, Video error, V321 Pseudo mode setting error in intelligent

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S413 Timer service runtime error [crit] Description %1 timer working error [%1] (S413) Error number Meaning An error occurred while the timer service was running. Countermeasure If the problem persists after rebooting, the camera is faulty. Arrange for servicing. S420 External IO controller has failed [err] Description external io controller is broken.(S420) Meaning Countermeasure The external IO controller has failed. The external IO controller firmware must be updated. If the problem persists after updating the firmware, the camera is faulty. Arrange for servicing. S430 Failure of temperature sensor [crit] Description Cannot get temperature (S430) Meaning The temperature cannot be acquired from the temperature sensor. Countermeasure If the problem persists after rebooting, the circuit board may have failed. Arrange for servicing.  Audio server error B301 Audio device error [err] Description %1 cannot use audio device for %1[%2:%3] (B301) Send/Receive type (rx | tx) %2 Error type (open | write | flush) %3 Error number Meaning Detected an error in the audio device Countermeasure If the problem persists, please arrange for servicing. B402 Audio server initialization failed [err] Description %1 wvaudio initialization error [%1] (B402) Error number Meaning The audio server could not be initialized. The audio server stops. Countermeasure If the problem persists after rebooting, the camera is faulty. Arrange for servicing. B403 Settings change failed [err] Description %1 cannot set config [%1:%2] (B403) Error notification number %2 Error number Meaning Countermeasure The settings could not be updated. The audio server stops. If the problem persists after rebooting, the camera is faulty. Arrange for servicing.  Video error V300 Video input error [err] Description video %1 warning - %2 (V300) %1 Meaning Video number An error in the video input was detected that may adversely affect the operation of the camera. Countermeasure If the problem persists after rebooting, the camera is faulty. Arrange for servicing. V320 Internal error in intelligent service [err] Description cannot work intelligent [%1][%2][%3]. (V320) %1 Error number %2 Cause of error %3 Error information Meaning Countermeasure An internal error occurred in intelligent service. If the problem persists after rebooting, the camera is faulty. Arrange for servicing. V321 Pseudo mode setting error in intelligent service [err] Description pseudo mode setting fail. (V321) Meaning An error occurred in the pseudo mode setting of intelligent service. Countermeasure If the problem persists after rebooting, the camera is faulty. Arrange for servicing. 258

Section	Page
Introduction	2
Precautions for Use (Disclaimer)	2
License Agreement for Included Software	3
Trademarks	3
Open Source Software	3
Security Export Control	4
User Manuals	5
Types of User Manuals	5
How to Use This Operation Guide	5
Symbols Indicating Camera Models	6
Safety Precautions	7
Precautions	8
Clean the Camera	9
Camera Disposal	10
Chapter 1 Before Use	19
Network Camera Capabilities	20
Camera Software	21
Software Included on the Camera	21
Software Included on the Setup CD-ROM	21
Additional Software/Licenses (Sold Separately)	23
Operating Environment	24
Camera Angle Setting Tool, Admin Viewer/VB Viewer, Admin Tools	24
Steps for Setting Up Camera	25
Step 1 Pre-Installation Preparations	25
Step 2 Check Camera Connection	25
Step 3 Install the Camera	25
Step 4 Set the Camera Angle	25
Step 5 Adjust Advanced Settings According to Use	26
Step 6 Use the Viewers	26
Step 7 Use Admin Tools	26
Troubleshooting	26
Chapter 2 Camera Setup	27
Install Software	28
Necessary Software	28
Software Installation	28
Check/Make Security Settings	31
Check Firewall Settings	31
Register the Camera IP Address as a Trusted Site	32
Settings When Using Windows Server	33
Making Initial Camera Settings	36
Launch the Camera Management Tool	36
Searching for Cameras and Setting up Networks	36
Set the Password, Date and Time, Camera Name and Video	38
Registering Camera’s IP Address to Trusted Sites	40
Access the Top Page of the Camera to Check Video	41
Access the Top Page from Camera Management Tool	41
Top Page	41
Checking Camera Video	43
Chapter 3 Camera Angle Setting Tool	45
Launch the Camera Angle Setting Tool and Connect to a Camera	46
Launch the Camera Angle Setting Tool	46
Connect to the Camera	46
Disconnect from the Camera and Close the Software	49
Camera Angle Setting Tool Screen	51
Set the Camera Angle	53
Set the Camera Angle and Zoom	53
Set the Focus and Exposure Compensation	54
Use a Camera Specification File	56
Create a Camera Specification File	56
Chapter 4 Setting Page	59
How to Use The Setting Page	60
Access the Setting Page	60
Common Setting Page Operations	61
About Each Setting Page	62
Configure Network Settings [Basic Settings] > [Network]	64
LAN	64
IPv4	64
IPv6	65
DNS	66
mDNS	67
Set the Administrator Password [Basic Settings] > [Password]	68
Administrator Password	68
Set the Date/Time [Basic Settings] > [Date and Time]	69
Current Date and Time	69
Setting	69
Set Video Size and Quality [Basic Settings] > [Video Settings]	72
All Videos	72
JPEG	72
H.264(1)	73
H.264(2)	74
Set General Camera Controls [Camera] > [Camera Settings]	75
Camera Name	75
Camera Control	75
Day/Night (When Auto Is Set)	77
Installation Conditions	77
Camera Position Control	78
External Input Device 1, 2	78
External Output Device 1, 2	78
Set Initial Video Settings [Camera] > [Initial Setting]	79
Initial Setting	79
Reduce Data Size by Lowering Video Quality in Specific Areas [Video and Audio] > [ADSR]	82
Specified Area	82
ADSR	84
Display Date, Time and Text on the Viewer [Video and Audio] > [On-screen display]	85
On-Screen Display	85
Set Audio Input/Output [Video and Audio] > [Audio Settings]	87
General Sound	87
Sound Clip Upload1to 3	88
HTTP, SNMP and FTP Server Settings [Server] > [Server Settings]	89
HTTP Server	89
SNMP Server	89
FTP Server	90
WS-Security	90
Video Transmission Settings [Server] > [Video Server]	91
Audio Transmission/Reception Settings [Server] > [Audio Server]	92
RTP Settings [Server] > [RTP Server]	93
RTP Server	93
Audio Multicast	93
RTP Streaming 1 to 5	94
HTTP and FTP Upload Settings [Video Record] > [Upload]	96
Video Record Setting	96
General Upload	96
HTTP Upload	97
FTP Upload	99
Settings for Recording Video to a Memory Card [Video Record] > [Memory Card]	101
Video Record Setting	101
Memory Card Operations	101
Memory Card Information	101
Set E-mail Notification [Video Record] > [E-mail Notification]	102
E-mail Notification	102
External Device Input Triggered Operation Settings [Event] > [External Device]	104
External Device Output 1, 2	104
External Device Input	104
External Device Input 1, 2	105
Abnormal Audio Input Triggered Operation Settings [Event] > [Audio Detection]	107
Volume Detection	107
Scream Detection	108
Timer Triggered Operation Settings [Event] > [Timer]	110
Timer 1 to 4	110
Execute Presets When Switching Day/Night Mode [Event] > [Switch Day/Night]	112
Use Event Combinations [Event] > [Linked Event]	113
Linked Event 1 to 4	113
Linked Event Operation Examples	115
Set Users Who Connect to the Camera [Security] > [User Restrictions]	118
Authorized User Account	118
User Authority	118
Set Access Restrictions [Security] > [Host Access Restrictions]	119
IPv4 Host Access Restrictions	119
IPv6 Host Access Restrictions	120
Set HTTP Communication Encryption [Security] > [SSL/TLS]	121
Certificates	121
Certificate Management	122
Encrypted Communications	123
Network Port Authentication Settings [Security] > [802.1X]	124
802.1X Authentication	124
Authentication Method	124
Set IPsec [Security] > [IPsec]	126
IPsec	126
Auto Key Exchange Settings	126
IPsec Set 1 to 5	127
Memory Card Operations and Information Display [Memory Card]	130
Video Record Setting	130
Memory Card Operations	130
Memory Card Information	132
Display Camera Device Information and Perform Maintenance [Maintenance]	134
Device Information	134
Tool	134
Chapter 5 Admin Viewer/VB Viewer	137
Admin Viewer and VB Viewer	138
Major Differences Between the Admin Viewer and the VB Viewer	138
Viewer Access Restrictions	138
View Video With Admin Viewer	140
Launch the Admin Viewer	140
Admin Viewer/VB Viewer Screen	141
Check Information	143
Change the Video Size and Display Screen Size	143
Operate the Camera With Admin Viewer	147
Obtain Camera Control Privileges	147
Use Pan/Tilt/Zoom	147
Magnify and Display Part of Video (Viewer PTZ)	151
Cropping and Displaying Part of an Image (Digital PTZ)	153
Using Presets or the Home Position	154
Use Backlight Compensation	155
Receive/Transmit Audio	155
Use Control for Admin	158
Control for Admin Panel	158
Pan / Tilt / Zoom	159
Preset / Initial Setting Registration	159
Smart Shade Control	159
Haze Compensation	160
Focus	161
Exposure	162
White Balance	164
Day/Night	165
Infrared	167
External Device Output	167
Image Quality Adjustment	168
Video Reception	168
About Presets	169
Register Presets	170
Display the Preset Setting Panel	170
Use [Quick Registration]	172
Register with [Advanced Preset Settings] Panel	173
Context Menu	175
Change Multiple Presets Simultaneously	176
Automatically Move to a Preset Position at a Specified Time (Auto Control Settings)	177
Configure [Auto Control Settings]	177
Configure the Preset Tour Route	179
[Tour Route Settings] Tab	179
Tour Route Settings	181
Context Menu	183
Check the Event Detection Status With Admin Viewer	184
Confirm Status With the Event Display Panel	184
Record Snapshots/Video With Admin Viewer	186
Capture a Snapshot	186
Record Video to a Memory Card Manually	186
Use VB Viewer	188
Launch VB Viewer and Differences with Admin Viewer	188
Chapter 6 Admin Tools	191
Admin Tools Overview	192
Overview of Each Tool in the Admin Tools	192
Access Admin Tools	193
Launch Admin Tools	193
Admin Tools Operations Common to All Tools	194
Privacy Mask Setting Tool	196
Register Privacy Masks	196
Change/Delete a Privacy Mask	198
Panorama Creation Tool	201
Create a Panorama Image	201
Delete a Panorama Image from the Camera	204
Save/Load Panorama Image File	204
View Restriction Setting Tool	206
Configure View Restrictions	206
Intelligent Function Setting Tool Overview	210
Intelligent Function	210
Notes on Intelligent Function Settings and Operations	213
Pre-register Presets	214
Select the Intelligent Function Operation Mode	214
Intelligent Function Setting Tool - Video Detection -	216
Steps for Configuring Video Detection	216
Configure Detection Criteria ([Detection Criteria] Tab)	219
Configure Operations for Triggered Detection ([Event] Tab)	227
Reduce Effects of Lighting Change (Detections Settings)	228
Context Menu	229
Intelligent Function Setting Tool - Auto Tracking -	230
Set Auto Tracking	230
Auto Tracking Termination	233
Disable Auto Tracking	233
Intelligent Function Setting Tool Display Options and Shared Operations	234
Display Event Status	234
Display Settings for Detection Areas/Detection Lines, Detection Results (Display Options)	234
Restart Intelligent Function	235
Log Viewer	236
Download Log Files	236
View Logs	237
Recorded Video Utility	240
Use the Video List	240
Download/Delete Video	242
Play Back Video	244
Chapter 7 Appendix	249
Memory Card Data	250
Saved Data and Data Organization of Memory Card	250
Data Downloaded with Recorded Video Utility	250
Modifiers	252
Troubleshooting	254
List of Log Messages	256
Log Messages on the Camera	256
Error Log	256
Warning log	261
Notification log	263
List of Viewer Messages	269
Messages Displayed in the Information Display	269
Restore Default Settings	270
Restoring the Initial Setting from the Maintenance Page in the Web Browser	270
Restoring Factory Default Settings with the Reset Switch on the Camera	270
List of Factory Default Settings	273

Match case Limit results 1 per page

258

413 Timer service runtime error [crit]

420 External IO controller has failed [err]

430 Failure of temperature sensor [crit]



Audio server error

B301 Audio device error [err]

B402 Audio server initialization failed [err]

B403

ettings change failed [err]



Video error

V300 Video input error [err]

V320 Internal error in intelligent service [err]

V321 Pseudo mode setting error in intelligent

service [err]

Description

timer working error [%1] (S413)

Error number

Meaning

An error occurred while the timer

service was running.

Countermeasure

If the problem persists after rebooting,

the camera is faulty. Arrange for

servicing.

Description

external io controller is broken.(S420)

Meaning

The external IO controller has failed.

Countermeasure

The external IO controller firmware

must be updated. If the problem

persists after updating the firmware,

the camera is faulty. Arrange for

servicing.

Description

Cannot get temperature (S430)

Meaning

The temperature cannot be acquired

from the temperature sensor.

Countermeasure

If the problem persists after rebooting,

the circuit board may have failed.

Arrange for servicing.

Description

cannot use audio device for

%1[%2:%3] (B301)

Send/Receive type (rx | tx)

Error type (open | write | flush)

Error number

Meaning

Detected an error in the audio device

Countermeasure

If the problem persists, please arrange

for servicing.

Description

wvaudio initialization error [%1] (B402)

Error number

Meaning

The audio server could not be

initialized. The audio server stops.

Countermeasure

If the problem persists after rebooting,

the camera is faulty. Arrange for

servicing.

Description

cannot set config [%1:%2] (B403)

Error notification number

Error number

Meaning

The settings could not be updated.

The audio server stops.

Countermeasure

If the problem persists after rebooting,

the camera is faulty. Arrange for

servicing.

Description

video %1 warning - %2 (V300)

Video number

Meaning

An error in the video input was

detected that may adversely affect the

operation of the camera.

Countermeasure

If the problem persists after rebooting,

the camera is faulty. Arrange for

servicing.

Description

cannot work intelligent [%1][%2][%3].

(V320)

Error number

Cause of error

Error information

Meaning

An internal error occurred in intelligent

service.

Countermeasure

If the problem persists after rebooting,

the camera is faulty. Arrange for

servicing.

Description

pseudo mode setting fail. (V321)

Meaning

An error occurred in the pseudo mode

setting of intelligent service.

Countermeasure

If the problem persists after rebooting,

the camera is faulty. Arrange for

servicing.