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Dell 2230 User's Guide - Page 110

Troubleshooting, Solving basic printer problems, Jobs do not print

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Troubleshooting Solving basic printer problems If there are basic printer problems, or the printer is unresponsive, ensure the following: • The power cord is plugged into the printer and a properly grounded electrical outlet. • The electrical outlet is not turned off by any switch or breaker. • The Ground Fault Circuit Interrupter (GFCI) has not tripped. • The printer is not plugged into any surge protectors, uninterrupted power supplies, or extension cords. • Other electronic equipment plugged into the outlet is working. • The printer is turned on. Check the printer power switch. • The printer cable is securely attached to the printer and the host computer, print server, or option. • All options are properly installed. • The printer driver settings are correct. Once you have checked each of these possibilities, turn the printer off, wait for about 10 seconds, and then turn the printer back on. This often fixes the problem. Solving printing problems Jobs do not print Try one or more of the following: VERIFY THAT THE PRINTER IS READY TO PRINT Ensure that the light is on before sending a job to print. CHECK TO SEE IF THE STANDARD EXIT BIN IS FULL Remove the stack of paper from the standard exit bin. CHECK TO SEE IF THE TRAY IS EMPTY Load paper in the tray. ENSURE THAT YOU ARE USING A RECOMMENDED USB OR PARALLEL CABLE For more information, contact Dell at support.dell.com. ENSURE THAT THE PRINTER CABLES ARE SECURELY CONNECTED Check that the cables are firmly connected to the printer. For more information, see the setup documentation that came with the printer. Troubleshooting 110

Section	Page
Contents	3
Safety information	9
Learning about the printer	10
Printer configurations	10
Understanding the printer control panel	13
Attaching cables	14
Understanding the printer menus	16
Paper menu	16
Default Source menu	16
Size/Type menu	16
Paper Texture menu	18
Paper Weight menu	19
Paper Loading menu	20
Custom Types menu	20
Universal Setup menu	21
USB menu	22
Parallel menu	23
Settings menu	24
General Settings menu	24
Setup menu	26
Finishing menu	27
Quality menu	29
PostScript menu	30
PCL Emul menu	30
Using the Finishing menu	32
Additional printer setup	33
Installing internal options	33
Accessing the system board to install internal options	33
Installing a memory card	34
Installing hardware options	36
Installing a 250- or 550-sheet drawer	36
Printing the printer settings configuration sheet	38
Interpreting the printer control panel lights	39
Understanding the printer control panel light sequences	39
Understanding the primary light sequences	39
Understanding the secondary error light sequences	46
Understanding the secondary paper jam light sequences	50
Loading paper and specialty media	55
Setting the paper size and paper type	55
Configuring Universal paper settings	55
Loading the standard 250-sheet tray	55
Loading the optional 250- or 550-sheet tray	59
Using the manual feeder	60
Using the standard exit bin and paper stop	61
Linking and unlinking trays	62
Linking trays	62
Unlinking trays	62
Assigning a Custom Type <x> name	63
Paper and specialty media guide	64
Paper guidelines	64
Paper capacities	64
Paper characteristics	64
Unacceptable paper	65
Selecting paper	66
Selecting preprinted forms and letterhead	66
Using recycled paper and other office papers	66
Storing paper	67
Supported paper sizes, types, and weights	67
Paper types and weights supported by the printer	67
Paper sizes supported by the printer	68
Setting up for local printing	70
Windows®	70
Installing the Printer Drivers	70
Installing Additional Printer Drivers	70
Installing Additional Printer Software	71
Macintosh®	72
Mac OS X: Adding the Printer in Print Center or Printer Setup Utility	72
Mac OS 9: Creating a Desktop Printer With Desktop Printer Utility	72
Linux®	73
Software Overview	74
Status Monitor Center	74
Local Printer Settings Utility	74
Driver Profiler	75
Dell Printer Alert Utility	76
Installing the Optional XPS Driver	76
Dell Toner Management System	77
Printing Status Window	77
Dell Printer Supplies Reorder Application	77
Printing	79
Printing a document	79
Printing on both sides of the paper	80
Setting Jam Recovery	80
Printing specialty documents	81
Tips on using letterhead	81
Tips on using transparencies	82
Tips on using envelopes	82
Tips on using labels	83
Tips on using card stock	83
Printing a booklet	84
Printing information pages	84
Printing the menu settings page	84
Printing the print quality test pages	84
Canceling a print job	85
Maintaining the printer	87
Ordering supplies	87
Printer attached locally to a computer	87
Cleaning the exterior of the printer	87
Storing supplies	87
Conserving supplies	88
Extending the life of your toner cartridge	88
Replacing supplies	89
Replacing the toner cartridge	89
Replacing the photoconductor kit	91
Moving the printer	94
Before moving the printer	94
Moving the printer to another location	94
Setting the printer up in a new location	95
Shipping the printer	95
Administrative support	96
Adjusting Power Saver	96
Restoring the factory default settings	96
Clearing jams	97
Avoiding jams	97
Accessing jam areas	98
Understanding jam lights and access locations	98
Clearing jams behind the photoconductor kit and toner cartridge	102
Clearing jams from the standard exit bin	104
Clearing jams from Tray 1	104
Clearing jams from Tray 2	106
Clearing jams in the manual feeder	107
Clearing jams behind the rear door	108
Troubleshooting	110
Solving basic printer problems	110
Solving printing problems	110
Jobs do not print	110
Multiple-language PDFs do not print	111
Job takes longer than expected to print	111
Job prints from the wrong tray or on the wrong paper	111
Incorrect characters print	111
Tray linking does not work	112
Large jobs do not collate	112
Solving option problems	112
Option does not operate correctly or quits after it is installed	112
Drawers	113
Memory card	113
Solving paper feed problems	113
Paper frequently jams	113
Paper jam lights remain on after jam is cleared	114
Page that jammed does not reprint after the jam is cleared	114
Solving print quality problems	114
Isolating print quality problems	114
Blank pages	115
Characters have jagged or uneven edges	116
Clipped images	116
Gray background	116
Ghost images	116
Incorrect margins	117
Paper curl	117
Print is too dark	118
Print is too light	118
Skewed print	119
Toner fog or background shading appears on the page	119
Toner rubs off	120
Toner specks	120
Transparency print quality is poor	120
Streaked horizontal lines	121
Streaked vertical lines	121
Solid black or white streaks appear on transparencies or paper	122
Appendix	124
Dell Technical Support Policy	124
Contacting Dell	124
Warranty and Return Policy	125