Dell DSS 1510 Lifecycle Controller v2.40.40.40 Users Guide - Page 69

Hardware diagnostics, Performing hardware diagnostics, SupportAssist Collection

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6. The host server will turn off when the operation is completed, iDRAC will reset. When the iDRAC is backed up, you must manually turn on the host server. If you select BIOS component for System Erase, a flag is set to reset the BIOS to default during POST and the server turns off again. Hardware diagnostics It is recommended that you run diagnostics using the Hardware Diagnostics utility, as part of a regular maintenance plan to validate whether or not the system and the attached hardware are functioning properly. As the diagnostics utility has a physical (as opposed to logical) view of the attached hardware, it can identify hardware problems that the operating system and other online tools cannot identify. You can use the hardware diagnostics utility to validate the memory, I/O devices, CPU, physical disk drives, and other peripherals. Performing hardware diagnostics To perform hardware diagnostics: 1. Start Lifecycle Controller. For more information, see Starting Lifecycle Controller. 2. In the left pane of Lifecycle Controller, click Hardware Diagnostics. 3. In the right pane, click Run Hardware Diagnostics. The diagnostics utility is launched. 4. Follow the instructions on the screen. When the tests are complete, results of the diagnostics tests are displayed on the screen. To resolve the problems reported in the test results, search dell.com/support. NOTE: To close the Hardware Diagnostics page, restart the system, and press during POST to start Lifecycle Controller. SupportAssist Collection If you have to work with Dell technical support on an issue with a server but the security policies restrict direct Internet connection, you can provide technical support with necessary data to facilitate successful troubleshooting of the problem without having to install any software or download tools from Dell and without having access to the Internet from the server operating system or Lifecycle Controller. You can send the report from an alternate system and make sure that the data collected from your server is not viewable by unauthorized individuals while sending it to technical support. You can generate a health report of the server and using Lifecycle Controller, you can export the report to a location on the management station (local) or to a shared network location such as Common Internet File System (CIFS) or Network File Share (NFS). You can then share this report directly with technical support. NOTE: SupportAssist Collection feature is supported on the 12th generation PowerEdge servers with iDRAC and Lifecycle Controller version 2.10.10.10 or later. Lifecycle Controller allows you to collect data from the following options: • Hardware • Software controller logs • OS and Software application data NOTE: OS and Software application data is enabled only if this data is already collected and cached using the OS collector tool on iDRAC. Lifecycle Controller displays this option along with the time stamp of data collection. You can select this option to retrieve the cached data available on the server. For more information on collecting OS and Software application data using the OS collector tool in iDRAC, see the Integrated Dell Remote Access Controller (iDRAC) User's Guide at dell.com/esmmanuals. SupportAssist Collection is exported in the standard ZIP format. The report contains information that is similar to the information available in the DSET report such as: 69

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6.
The host server will turn off when the operation is completed, iDRAC will reset.
When the iDRAC is backed up, you must manually turn on the host server. If you select BIOS component for System Erase, a flag is
set to reset the BIOS to default during POST and the server turns off again.
Hardware diagnostics
It is recommended that you run diagnostics using the
Hardware Diagnostics utility
, as part of a regular maintenance plan to validate
whether or not the system and the attached hardware are functioning properly. As the diagnostics utility has a physical (as opposed
to logical) view of the attached hardware, it can identify hardware problems that the operating system and other online tools cannot
identify. You can use the hardware diagnostics utility to validate the memory, I/O devices, CPU, physical disk drives, and other
peripherals.
Performing hardware diagnostics
To perform hardware diagnostics:
1.
Start Lifecycle Controller. For more information, see
Starting Lifecycle Controller.
2.
In the left pane of Lifecycle Controller, click
Hardware Diagnostics
.
3.
In the right pane, click
Run Hardware Diagnostics
.
The diagnostics utility is launched.
4.
Follow the instructions on the screen.
When the tests are complete, results of the diagnostics tests are displayed on the screen. To resolve the problems reported in
the test results, search
dell.com/support
.
NOTE: To close the Hardware Diagnostics page, restart the system, and press <F10> during POST to start Lifecycle
Controller.
SupportAssist Collection
If you have to work with Dell technical support on an issue with a server but the security policies restrict direct Internet connection,
you can provide technical support with necessary data to facilitate successful troubleshooting of the problem without having to
install any software or download tools from Dell and without having access to the Internet from the server operating system or
Lifecycle Controller. You can send the report from an alternate system and make sure that the data collected from your server is
not viewable by unauthorized individuals while sending it to technical support.
You can generate a health report of the server and using Lifecycle Controller, you can export the report to a location on the
management station (local) or to a shared network location such as Common Internet File System (CIFS) or Network File Share
(NFS). You can then share this report directly with technical support.
NOTE: SupportAssist Collection feature is supported on the 12th generation PowerEdge servers with iDRAC and
Lifecycle Controller version 2.10.10.10 or later.
Lifecycle Controller allows you to collect data from the following options:
•
Hardware
•
Software controller logs
•
OS and Software application data
NOTE: OS and Software application data is enabled only if this data is already collected and cached using the OS
collector tool on iDRAC. Lifecycle Controller displays this option along with the time stamp of data collection. You
can select this option to retrieve the cached data available on the server. For more information on collecting OS and
Software application data using the OS collector tool in iDRAC, see the
Integrated Dell Remote Access Controller
(iDRAC) User’s Guide
at dell.com/esmmanuals.
SupportAssist Collection is exported in the standard ZIP format. The report contains information that is similar to the information
available in the DSET report such as:
69