Dell DSS 1510 Lifecycle Controller v2.40.40.40 Users Guide - Page 89

Troubleshooting and frequently asked questions, Error messages, Event Message, Reference Guide

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10 Troubleshooting and frequently asked questions This section describes the error messages commonly generated by Lifecycle Controller and provides suggestions for resolving the issues. This section also lists the questions that are frequently asked by Lifecycle Controller users. Error messages Each error message that is generated from Lifecycle Controller has a Message ID, Message Description, and Recommended Response Action in a single dialog box. If you want to view the detailed description about a message, see the Dell Event Message Reference Guide at dell.com/support/home. Frequently asked questions 1. When Lifecycle Controller downloads updates where are the files stored? The files are stored in a volatile memory, on the main system board. This memory is not removable and is not accessible through the operating system. 2. Is a virtual media device or vFlash SD card required to store data for updates? No. The files are stored in memory on the main system board. 3. What is virtual media? Virtual media is remote media such as CDs, DVDs, and USB disk drives that a server identifies as local media. 4. What should I do if an update fails? If an update fails, Lifecycle Controller restarts, and then attempts all the pending updates that are selected. After the final restart, the system opens the Lifecycle Controller Home page. Launch Firmware Update again, select the updates that failed, and then click Apply. NOTE: If the iDRAC firmware update is interrupted, you may have to wait up to 30 minutes before attempting another iDRAC firmware update. 5. What is vFlash SD card? vFlash SD card is a formatted SD (Secure Digital) card that plugs into iDRAC Enterprise. vFlash SD card can be formatted and enabled through iDRAC to make it accessible as a USB drive for data storage. Virtual flash is a partition on vFlash SD card to which you can remotely write an ISO file. For more information, see the Integrated Dell Remote Access Controller (iDRAC) User's Guide at dell.com/esmmanuals. 6. Can I add my own drivers to use for operating system installation? No, you cannot add your own drivers for operating system installation. For more information on updating the drivers that are used for operating system installation, see Updating Platform. 7. Can I update the drivers used by an already-installed operating system through Lifecycle Controller? No, Lifecycle Controller only provides drivers that are required for operating system installation. To update the drivers used by an installed operating system, see your operating system's Help documentation. 8. Can I add my own drivers and firmware for updating Lifecycle Controller to a local USB drive? No, only drivers and firmware downloaded from the Dell Server Updates DVD are supported. For more information, see Configuring Local USB Drive. 9. Can I delete Lifecycle Controller? No. 10. Can I use a virtual media for the operating system media source during installation? 89

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10
Troubleshooting and frequently asked questions
This section describes the error messages commonly generated by Lifecycle Controller and provides suggestions for resolving the
issues. This section also lists the questions that are frequently asked by Lifecycle Controller users.
Error messages
Each error message that is generated from Lifecycle Controller has a Message ID, Message Description, and Recommended
Response Action in a single dialog box. If you want to view the detailed description about a message, see the Dell
Event Message
Reference Guide
at
dell.com/support/home
.
Frequently asked questions
1.
When Lifecycle Controller downloads updates where are the files stored?
The files are stored in a volatile memory, on the main system board. This memory is not removable and is not accessible
through the operating system.
2.
Is a virtual media device or vFlash SD card required to store data for updates?
No. The files are stored in memory on the main system board.
3.
What is virtual media?
Virtual media is remote media such as CDs, DVDs, and USB disk drives that a server identifies as local media.
4.
What should I do if an update fails?
If an update fails, Lifecycle Controller restarts, and then attempts all the pending updates that are selected. After the final
restart, the system opens the Lifecycle Controller
Home
page. Launch
Firmware Update
again, select the updates that failed,
and then click
Apply
.
NOTE: If the iDRAC firmware update is interrupted, you may have to wait up to 30 minutes before attempting
another iDRAC firmware update.
5.
What is vFlash SD card?
vFlash SD card is a formatted SD (Secure Digital) card that plugs into iDRAC Enterprise. vFlash SD card can be formatted and
enabled through iDRAC to make it accessible as a USB drive for data storage. Virtual flash is a partition on vFlash SD card to
which you can remotely write an ISO file. For more information, see the
Integrated Dell Remote Access Controller (iDRAC)
User’s Guide
at
dell.com/esmmanuals
.
6.
Can I add my own drivers to use for operating system installation?
No, you cannot add your own drivers for operating system installation. For more information on updating the drivers that are
used for operating system installation, see
Updating Platform
.
7.
Can I update the drivers used by an already-installed operating system through Lifecycle Controller?
No, Lifecycle Controller only provides drivers that are required for operating system installation. To update the drivers used by
an installed operating system, see your operating system’s Help documentation.
8.
Can I add my own drivers and firmware for updating Lifecycle Controller to a local USB drive?
No, only drivers and firmware downloaded from the
Dell Server Updates
DVD are supported. For more information, see
Configuring Local USB Drive
.
9.
Can I delete Lifecycle Controller?
No.
10.
Can I use a virtual media for the operating system media source during installation?
89