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Dell DSS 1510 Lifecycle Controller v2.40.40.40 Users Guide - Page 70

Exporting the SupportAssist Collection, Integrated Dell, Remote Access Controller iDRAC User's Guide

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• Hardware and inventory for all components • System, Lifecycle Controller, and component attributes • BIOS boot order information • Installed and available component firmware versions • vFlash SD card partition information • Fresh Air and component statistics (for applicable servers) • Operating system and application information • Active Lifecycle Controller logs (archived entries are not included) • Component hardware logs • Trace logs • Storage controller logs After Lifecycle Controller exports the SupportAssist Collection file, you can delete information that you do not want to share with technical support. Each time the data is collected, an event is recorded in the Lifecycle Controller Log. The event includes information such as the interface used, the date and time of export, and iDRAC user name. Exporting the SupportAssist Collection Before exporting a report, make sure that: • Collect System Inventory On Reboot (CSIOR) is enabled. • You have login and server control rights. To export a SupportAssist Collection: 1. Start Lifecycle Controller. For more information, see Starting Lifecycle Controller. 2. In the left pane, click Hardware Diagnostics, and then click Export SupportAssist Collection. 3. On the Terms and Conditions page, read the conditions and select the I agree to allow Technical Support to use tech support report data option. 4. Click Next. Lifecycle Controller checks the availability of hardware, operating system and application data, and RAID controller logs, and then displays the options listed in step 5. If the operating system and application data, or RAID controller logs are unavailable, the relevant options are grayed out. The duration to collect the selected data is displayed next to the options listed in step 5. 5. On the Select Report Data page, select the options for which you want to create a SupportAssist Collection: • Hardware - Collects data pertaining to the server and component inventory, firmware installed on the server, configuration information, and hardware logs. • RAID Controller Logs - Contains information about the storage logs. • Operating System and Application Data - Contains information about the operating system and application. The OS and application data may contain sensitive and personal information. You can choose to exclude this data while collecting the information. NOTE: OS and Software application data is enabled only if this data is already collected and cached using the OS collector tool on iDRAC. Lifecycle Controller only retrieves the cached data. For more information on collecting OS and Software application data using the OS collector tool in iDRAC, see the Integrated Dell Remote Access Controller (iDRAC) User's Guide at dell.com/esmmanuals. 6. Click Next. 7. On the Select Export Settings page, type or select the required information and click Next. For information about the fields on this page, see the Online Help by clicking Help in the upper-right corner of the Lifecycle Controller application. 70

Section	Page
Dell Lifecycle Controller GUI v2.40.40.40 User's Guide	3
Introduction	7
Why use Lifecycle Controller?	7
Benefits of using iDRAC with Lifecycle Controller	7
What's new in this release?	8
Key features	8
Feature matrix	9
Licensable features in Lifecycle Controller	10
Viewing iDRAC license information	11
Other documents you may need	11
Social Media Reference	12
Accessing documents from Dell support site	12
Contacting Dell	12
Using Lifecycle Controller	14
Starting Lifecycle Controller	14
Start messages during POST, causes, and resolutions	14
Enabling Lifecycle Controller	15
Disabling Lifecycle Controller	15
Canceling Lifecycle Controller actions	15
Using Lifecycle Controller for the first time	16
Setting up Lifecycle Controller using Initial Setup Wizard	16
Setting up Lifecycle Controller from the home page	18
Lifecycle Controller features	19
Operating system deployment	21
Installing an operating system	21
Using the optional RAID configuration	22
Configuring RAID using the operating system deployment wizard	23
Unattended installation	23
UEFI Secure Boot	23
Driver access	24
Installing an operating system on iSCSI LUN and FCoE LUN	24
Post reboot scenarios	24
Monitor	26
Hardware inventory view and export	26
About view and export current inventory	26
About view and export factory-shipped inventory	26
Viewing hardware inventory — current or factory shipped	26
Exporting hardware inventory — current or factory shipped	27
Exporting hardware inventory to a USB drive	28
Exporting hardware inventory to a network share	28
Viewing or exporting hardware inventory after part replacement	29
Viewing or exporting current inventory after resetting Lifecycle Controller	29
Lifecycle Controller log	29
Viewing Lifecycle Log history	30
Exporting Lifecycle Log	31
Adding a work note to the Lifecycle Log	32
Firmware update	33
Firmware update methods	34
Version compatibility	35
Updating firmware	35
Selecting the type of update and update source	36
Using single component DUPs	40
Selecting and applying updates	40
Firmware rollback	40
Rolling back to previous firmware versions	41
Configure	42
System control panel access options	42
Controlling access to the front panel	42
Configuring iDRAC	43
Configuring system time and date	43
Configuring vFlash SD card	43
Enabling or disabling a vFlash SD card	44
Initializing a vFlash SD card	44
Configuring RAID	44
Foreign configuration found	45
Viewing current RAID configuration	45
Selecting RAID levels	46
Selecting physical disks	46
Setting virtual disk attributes	47
Viewing summary	48
Configuring RAID using software RAID	48
Creating a secure virtual disk on a RAID controller	49
Key encryption	50
Applying the local key on a RAID controller	50
Local key encryption mode	50
Encrypting unsecure virtual disks	51
Rekey controller with new local key	51
Removing encryption and deleting data	51
Breaking mirrored drives	52
System setup — Advanced Hardware Configuration	52
Modifying device settings	55
Collect system inventory on restart	55
Updating server inventory information	55
Configuring local FTP server	55
FTP authentication	55
Requirements for a local FTP server	56
Copying repository to a local FTP server from the Dell Server Updates DVD	56
Using Dell Repository Manager to create the repository and copy it to a local FTP server	56
Accessing updates on a local FTP server	56
Configuring a local USB drive	57
Copying repository to a local USB drive from the Dell Server Updates DVD	57
Using Dell Repository Manager to create the repository and copy to a USB drive	57
Configuring NFS and CIFS servers	57
Configuring NFS servers	57
Configuring CIFS servers	57
Conditions while configuring HTTP server	58
Maintain	59
Platform restore	59
About server profile backup image	59
Supported components	60
Backup server profile	61
Backing up the server profile	61
System or feature behavior during backup	61
Export server profile	62
Exporting server profile to USB drive or network share	62
Import server profile	62
Importing server profile from a vFlash SD card, network share, or USB drive	63
Importing server profile after system board replacement	65
Import server license	66
Importing server license from a network share or USB drive	66
Part replacement configuration	67
Applying firmware and configuration updates to replaced parts	67
Supported devices	68
Repurpose or retire system	68
Deleting server information	68
Hardware diagnostics	69
Performing hardware diagnostics	69
SupportAssist Collection	69
Exporting the SupportAssist Collection	70
Easy-to-use system component names	72
Using the system setup and boot manager	75
Choosing the system boot mode	75
Entering System Setup	76
Responding to error messages	76
Using the system setup navigation keys	76
System Setup options	76
System Setup Main screen	77
System BIOS screen	77
System information screen	77
Memory Settings screen	78
Processor settings screen	78
SATA Settings Screen	80
Boot Settings screen	80
Integrated devices screen	81
Serial communications screen	81
System Profile Settings screen	82
System security screen	83
Miscellaneous settings	84
System and setup password features	84
Assigning a system and/or setup password	84
Deleting or changing an existing system and/or setup password	85
Using your system password to secure your system	86
Operating with a setup password enabled	86
Entering the UEFI boot manager	86
Using the boot manager navigation keys	87
Boot Manager screen	87
UEFI Boot menu	87
Embedded systems management	88
iDRAC settings utility	88
Entering the iDRAC settings utility	88
Troubleshooting and frequently asked questions	89
Error messages	89

Match case Limit results 1 per page

•

Hardware and inventory for all components

•

System, Lifecycle Controller, and component attributes

•

BIOS boot order information

•

Installed and available component firmware versions

•

vFlash SD card partition information

•

Fresh Air and component statistics (for applicable servers)

•

Operating system and application information

•

Active Lifecycle Controller logs (archived entries are not included)

•

Component hardware logs

•

Trace logs

•

Storage controller logs

After Lifecycle Controller exports the SupportAssist Collection file, you can delete information that you do not want to share with

technical support. Each time the data is collected, an event is recorded in the Lifecycle Controller Log. The event includes

information such as the interface used, the date and time of export, and iDRAC user name.

Exporting the SupportAssist Collection

Before exporting a report, make sure that:

•

Collect System Inventory On Reboot

(CSIOR) is enabled.

•

You have login and server control rights.

To export a SupportAssist Collection:

Start Lifecycle Controller. For more information, see

Starting Lifecycle Controller.

In the left pane, click

Hardware Diagnostics,

and then click

Export SupportAssist Collection

On the

Terms and Conditions

page, read the conditions and select the

I agree to allow Technical Support to use tech

support report data

option.

Click

Lifecycle Controller checks the availability of hardware, operating system and application data, and RAID controller logs, and

then displays the options listed in step 5. If the operating system and application data, or RAID controller logs are unavailable,

the relevant options are grayed out. The duration to collect the selected data is displayed next to the options listed in step 5.

On the

Select Report Data

page, select the options for which you want to create a SupportAssist Collection:

•

Hardware

— Collects data pertaining to the server and component inventory, firmware installed on the server,

configuration information, and hardware logs.

•

RAID Controller Logs

— Contains information about the storage logs.

•

Operating System and Application Data

— Contains information about the operating system and application. The OS and

application data may contain sensitive and personal information. You can choose to exclude this data while collecting the

information.

NOTE: OS and Software application data is enabled only if this data is already collected and cached using the

OS collector tool on iDRAC. Lifecycle Controller only retrieves the cached data. For more information on

collecting OS and Software application data using the OS collector tool in iDRAC, see the

Integrated Dell

Remote Access Controller (iDRAC) User’s Guide

at dell.com/esmmanuals.

Click

On the

Select Export Settings

page, type or select the required information and click

For information about the fields on this page, see the

Online Help

by clicking

Help

in the upper-right corner of the Lifecycle

Controller application.