Dell Force10 S25N-S50N Installing S50N and S50V Systems - Page 55

Technical Support, The iSupport Website, Accessing iSupport Services

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8 Technical Support This appendix contains these major sections: • The iSupport Website • Contacting the Technical Assistance Center on page 56 • Locating Serial Numbers on page 56 • Requesting a Hardware Replacement on page 57 The iSupport Website iSupport provides a range of documents and tools to assist you with effectively using Dell Force10 equipment and mitigating the impact of network outages. Through iSupport you can obtain technical information regarding Dell Force10 products, access to software upgrades and patches, and open and manage your Technical Assistance Center (TAC) cases. Dell Force10 iSupport provides integrated, secure access to these services. The iSupport website contains a publicly available interface that includes access to techtips, white papers, and user manuals. After you get an account and log in, the available documentation expands to other types, including bug lists, error message decoder, release notes. You can even track your own Dell Force10 inventory. Accessing iSupport Services The URL for iSupport is http://www.force10networks.com/support/. To access iSupport services you must have a userid and password. If you do not have one, you can request one at the website: 1 On the Dell Force10 iSupport page, click the Account Request link. 2 Fill out the User Account Request form, and click Send. You will receive your userid and password by E-mail. 3 To access iSupport services, click the LOGIN link, and enter your userid and password. See Contacting the Technical Assistance Center, below, for more. Technical Support | 55

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Technical Support
|
55
8
Technical Support
This appendix contains these major sections:
•
The iSupport
W
ebsite
•
Contacting the
T
echnical
Assistance Center on page
56
•
Locating Serial Numbers on page
56
•
Requesting a Hardware Replacement on page
57
The iSupport Website
iSupport provides a range of documents and tools to assist you with effectively using Dell Force10
equipment and mitigating the impact of network outages. Through iSupport you can obtain technical
information regarding Dell Force10 products, access to software upgrades and patches, and open and
manage your Technical Assistance Center (TAC) cases. Dell Force10 iSupport provides integrated,
secure access to these services.
The iSupport website contains a publicly available interface that includes access to techtips, white papers,
and user manuals. After you get an account and log in, the available documentation expands to other
types, including bug lists, error message decoder, release notes. You can even track your own Dell
Force10 inventory.
Accessing iSupport Services
The URL for iSupport is
http://www
.force10networks.com/support/.
To access iSupport services you must
have a userid and password. If you do not have one, you can request one at the website:
1
On the Dell Force10 iSupport page, click the
Account Request
link.
2
Fill out the User Account Request form, and click
Send
. You will receive your userid and password
by E-mail.
3
To access iSupport services, click the
LOGIN
link, and enter your userid and password. See
Contacting the
T
echnical
Assistance Center
, below, for more.