Dell Force10 S25N-S50N Installing S50N and S50V Systems - Page 57

Requesting a Hardware Replacement

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Figure 8-1. Serial Numbers on Back of Chassis Labels (Part #, Serial #, Mac Address, Bar Code, FRU #) 1234567 1234567 1234567 11.5 FG -48V RTN Current -48V Sharing fn00163s50V The serial numbers of the optional data modules (10G Ethernet and Stacking) are located on labels on their faces (some early-production modules have the PN on their baseboards). For serial numbers of the SFP optics, you can also access them through the CLI with either the show hardware or show runningconfig commands. The serial number label of the optional DC Backup Power Supply (see Backup Power Components on page 29) is located on the base of the chassis. Requesting a Hardware Replacement To request replacement hardware, follow these steps: Step Task 1 Determine the part number and serial number of the component. To list the numbers for all components installed in the chassis, use the show hardware command. 2 Request a Return Materials Authorization (RMA) number from TAC by opening a support case. Open a support case by: • Using the Create Service Request form on the iSupport page (see Contacting the Technical Assistance Center on page 56). • Contacting Dell Force10 directly by E-mail or by phone (see Contacting the Technical Assistance Center on page 56). Provide the following information when using E-mail or phone: • Part number, description, and serial number of the component. • Your name, organization name, telephone number, fax number, and e-mail address. • Shipping address for the replacement component, including a contact name, phone number, and e-mail address. • A description of the failure, including log messages. This generally includes: • Output from the show tech-support [non-paged] command (This report is very long, so the storage buffer in your terminal program should be set high.) • Output from the show logging eventlog [unit] command, where unit is the stack ID of the member unit that experienced the failure (This report is included as a section in the output of show tech-support.) • Console captures showing the error messages • Console captures showing the troubleshooting steps taken • Saved messages to a syslog server, if one is used Technical Support | 57

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Technical Support
|
57
Figure 8-1.
Serial Numbers on Back of Chassis
The serial numbers of the optional data modules (10G Ethernet and Stacking) are located on labels on
their faces (some early-production modules have the PN on their baseboards). For serial numbers of the
SFP optics, you can also access them through the CLI with either the
show hardware
or
show running-
config
commands.
The serial number label of the optional DC Backup Power Supply (see
Backup Power Components on
page
29
) is located on the base of the chassis.
Requesting a Hardware Replacement
To request replacement hardware, follow these steps:
Step
Task
1
Determine the part number and serial number of the component. To list the numbers for all components installed in
the chassis, use the show hardware command.
2
Request a Return Materials Authorization (RMA) number from TAC by opening a support case. Open a support case
by:
•
Using the Create Service Request form on the iSupport page (see
Contacting the
T
echnical
Assistance Center on
page
56
).
•
Contacting Dell Force10 directly by E-mail or by phone (see
Contacting the
T
echnical
Assistance Center on
page
56
). Provide the following information when using E-mail or phone:
•
Part number, description, and serial number of the component.
•
Your name, organization name, telephone number, fax number, and e-mail address.
•
Shipping address for the replacement component, including a contact name, phone number, and e-mail address.
•
A description of the failure, including log messages. This generally includes:
•
Output from the show tech-support [non-paged] command (This report is very long, so the storage buffer in
your terminal program should be set high.)
•
Output from the show logging eventlog [unit] command, where unit is the stack ID of the member unit that
experienced the failure (This report is included as a section in the output of show tech-support.)
•
Console captures showing the error messages
•
Console captures showing the troubleshooting steps taken
•
Saved messages to a syslog server, if one is used
fn00163s50V
11.5
FG
-48V
RTN -48V
Current
Sharing
Labels (Part #, Serial #, Mac Address, Bar Code, FRU #)
1234567
1234567
1234567