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Epson BrightLink 710Ui Users Guide - Page 279

Solutions When \, Solutions When the Interactive Pens Do Not Work, Parent topic, USB Type B

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Solutions When "Error Occurred in the Easy Interactive Function" Message Appears If the "Error occurred in the Easy Interactive Function" message appears, contact Epson for help. Parent topic: Solving Interactive Problems Solutions When the Interactive Pens Do Not Work If the interactive pens do not work, try the following solutions: • The pens turn off automatically when not in use. Pick up the pen to turn it back on. • Make sure you are not covering the black section near the tip of the pen. • Make sure the pen tip is securely attached to the pen. • If the pen tip is worn out, dirty, or damaged, you may need to replace it. • Try replacing the soft pen tip with the hard pen tip. • Make sure nothing is blocking the signal between the pen and the interactive pen receiver on the projector. • Try holding the pen at a different angle so that your hand is not blocking the signal. • Make sure the cable cover is in place to keep cables from blocking the signal. • Make sure the pen battery has enough power. Press the button on the side of the pen to check remaining battery power. Try replacing the battery. • If you are projecting from a computer, make sure the USB cable is connected to the computer and projector. • Dim the room lights and turn off any fluorescent lights. Make sure the projection surface and pen receiver are not in direct sunlight or other sources of bright lighting. • Remove any decorative lights from around the projector or projection surface. • Make sure the interactive pen receiver on the projector is clean and free from dust. • Make sure there is no interference from infrared remote controls, mice, or infrared microphones. • Make sure the USB Type B option on the Extended menu is set to Easy Interactive Function or USB Display/Easy Interactive Function. • Make sure you have calibrated the system. Try recalibrating. • If you are using a Mac with your projector, make sure that you installed the Easy Interactive Tools software, and that you have downloaded and installed the latest Easy Interactive Driver from the Epson support site. 279

Section	Page
Contents	3
Introduction to Your Projector	12
Projector Features	12
Product Box Contents	13
Additional Components	15
Optional Equipment and Replacement Parts	16
Warranty and Registration Information	17
Notations Used in the Documentation	17
Where to Go for Additional Information	18
Additional Projector Software and Manuals	18
Projector Part Locations	20
Projector Parts - Front/Side	21
Projector Parts - Top/Side	22
Projector Parts - Back Panel	24
Projector Parts - Base	26
Projector Parts - Control Panel	27
Projector Parts - Remote Control	28
Projector Parts - Interactive Pens and Pen Tray	30
Projector Parts - Touch Unit	32
Setting Up the Projector	34
Projector Placement	34
Projector Setup and Installation Options	35
Projection Distance	37
Removing and Attaching the Cable Cover	37
Projector Connections	38
Connecting to Computer Sources	39
Connecting to a Computer for USB Video and Audio	39
Connecting to a Computer for VGA Video and Audio	40
Connecting to a Computer for HDMI Video and Audio	41
Connecting to a Computer for Sound	42
Connecting to Video Sources	43
Connecting to an HDMI Video Source	43
Connecting to an MHL-Compatible Device	44
Connecting to a Component Video Source	45
Connecting to a Composite Video Source	46
Connecting to a Video Source for Sound	47
Connecting External Output Devices	48
Connecting to an External Computer Monitor	48
Connecting to External Speakers	49
Connecting a Microphone	50
Connecting to External USB Devices	51
USB Device Projection	52
Connecting a USB Device or Camera to the Projector	52
Selecting the Connected USB Source	53
Disconnecting a USB Device or Camera From the Projector	54
Connecting to a Document Camera	54
Connecting Multiple Projectors of the Same Model	55
Installing Batteries in the Remote Control	56
Installing Batteries in the Pens	58
Using the Projector on a Network	60
Wired Network Projection	60
Connecting to a Wired Network	60
Selecting Wired Network Settings	61
Wireless Network Projection	64
Installing the Wireless LAN Module	65
Connecting Directly to a Smartphone or Tablet	67
Using Quick Wireless Connection (Windows)	69
Selecting Wireless Network Settings Manually	71
Wireless LAN Menu Settings	75
Selecting Wireless Network Settings in Windows	77
Selecting Wireless Network Settings on Mac	77
Setting Up Wireless Network Security	78
Setting Up Projector Network E-Mail Alerts	79
Network Projector E-mail Alert Messages	80
Setting Up Monitoring Using SNMP	81
Controlling a Networked Projector Using a Web Browser	83
Crestron RoomView Support	86
Setting Up Crestron RoomView Support	87
Controlling a Networked Projector Using Crestron RoomView	88
Registering a Digital Certificate on the Projector	89
Importing a Web Server Certificate Using the Projector Menus	89
Registering Digital Certificates from a Web Browser	91
Digital Certificate Types	92
Using Basic Projector Features	94
Turning On the Projector	94
Using the Home Screen	96
Turning Off the Projector	98
Selecting the Language for the Projector Menus	99
Setting the Date and Time	100
Image Shape	101
Correcting Image Shape with the Keystone Buttons	101
Correcting Image Shape with Quick Corner	104
Correcting Image Shape with Arc Correction	105
Resizing the Image with the Wide and Tele Buttons	107
Adjusting the Image Position	108
Focusing the Image	109
Remote Control Operation	111
Using the Remote Control as a Wireless Mouse	112
Using the Remote Control as a Pointer	113
Selecting an Image Source	114
Projection Modes	116
Changing the Projection Mode Using the Remote Control	116
Changing the Projection Mode Using the Menus	117
Image Aspect Ratio	118
Changing the Image Aspect Ratio	118
Available Image Aspect Ratios	119
Color Mode	120
Changing the Color Mode	120
Available Color Modes	120
Adjusting the Projector's Brightness Level	121
Constant Brightness Usage Hours	123
Turning On Automatic Luminance Adjustment	125
Controlling the Volume with the Volume Buttons	126
Projecting a PC Free Presentation	127
Supported PC Free File Types	127
Starting a PC Free Slide Show	128
Starting a PC Free Movie Presentation	130
PC Free Display Options	132
Adjusting Projector Features	134
Projecting Two Images Simultaneously	135
Input Sources for Split Screen Projection	137
Using Multiple Projectors (DuoLink)	137
Projector Identification System for Multiple Projector Control	138
Setting the Projector ID	138
Setting the Remote Control ID	139
Adjusting Color Uniformity	140
Matching the Image Colors	142
Adjusting RGBCMY	144
Shutting Off the Picture and Sound Temporarily	147
Stopping Video Action Temporarily	147
Zooming Into and Out of Images	148
Projector Security Features	149
Password Security Types	149
Setting a Password	150
Selecting Password Security Types	151
Entering a Password to Use the Projector	152
Saving a User's Logo Image to Display	154
Locking the Projector's Buttons	156
Unlocking the Projector's Buttons	157
Installing a Security Cable	157
Creating a User Pattern to Display	157
Copying Menu Settings Between Projectors	159
Saving Settings to a USB Flash Drive	159
Transferring Settings from a USB Flash Drive	160
Saving Settings to a Computer	162
Transferring Settings from a Computer	163
Using the Interactive Features	166
Interactive Modes	166
Using the Projected Screen as a Whiteboard (Built-in Whiteboard Mode)	167
Drawing on a Projected Image (Built-in Annotation Mode)	168
Controlling Computer Features from a Projected Screen (PC Interactive Mode)	170
PC Interactive Mode System Requirements	172
Using the Interactive Pens	173
Using the Pens	173
Pen Calibration	176
Calibrating Automatically	177
Calibrating Manually	179
Using Finger Touch Interactivity	183
Touch Unit Safety Instructions	184
Calibrating for Finger Touch Interactivity	185
Using Finger Touch Operations	190
Using BrightLink with a Computer	192
Adjusting the Pen Operation Area	192
Easy Interactive Tools	195
Windows Pen Input and Ink Tools	196
Enabling Windows Pen Input and Ink Tools	196
Using Windows Pen Input and Ink Tools	198
Using BrightLink Without a Computer	199
Using the Built-in Annotation Mode	199
Built-in Tools for Use Without a Computer	200
Using the Built-in Whiteboard Mode	203
Changing Pen Width and Color Using the Built-in Toolbar	204
Projector Control Toolbar	204
Selecting a Networked Device Source	207
Splitting the Interactive Screen	209
Selecting Interactive Split Screen Settings	211
Using Interactive Features with Two Projectors (DuoLink)	212
Temporarily Using Interactive Features on One Projector	213
Adjusting the Menu Settings	215
Using the Projector's Menus	215
Image Quality Settings - Image Menu	217
Input Signal Settings - Signal Menu	220
Projector Feature Settings - Settings Menu	222
Projector Setup Settings - Extended Menu	227
Projector Network Settings - Network Menu	236
Projector Setup Settings - ECO Menu	237
Projector Information Display - Info Menu	240
Event ID Code List	241
Projector Reset Options - Reset Menu	243
Maintaining and Transporting the Projector	244
Projector Maintenance	244
Cleaning the Projection Window	244
Cleaning the Obstacle Sensor	245
Cleaning the Projector Case	246
Air Filter and Vent Maintenance	246
Cleaning the Air Filter and Vents	247
Replacing the Air Filter	250
Replacing the Remote Control Batteries	253
Replacing the Hard Pen Tips	254
Replacing the Soft Pen Tips	256
Transporting the Projector	259
Solving Problems	260
Projection Problem Tips	260
Projector Light Status	261
Using the Projector Help Displays	264
Solving Image or Sound Problems	264
Solutions When No Image Appears	265
Solutions When Image is Incorrect Using the USB Display Function	266
Solutions When \	266
Displaying From a PC Laptop	267
Displaying From a Mac Laptop	268
Solutions When \	268
Solutions When Only a Partial Image Appears	268
Solutions When the Image is Not Rectangular	269
Solutions When the Image Contains Noise or Static	270
Solutions When the Image is Fuzzy or Blurry	270
Solutions When the Image Brightness or Colors are Incorrect	271
Solutions to Sound Problems	272
Solutions to Microphone Problems	273
Solving Projector or Remote Control Operation Problems	274
Solutions to Projector Power or Shut-Off Problems	274
Solutions to Problems with the Remote Control	275
Solutions to Password Problems	275
Solving Network Problems	276
Solutions When Wireless Authentication Fails	276
Solutions When You Cannot Access the Projector Through the Web	277
Solutions When Network Alert E-Mails are Not Received	277
Solutions When the Image Contains Static During Network Projection	278
Solving Interactive Problems	278
Solutions When \	279
Solutions When the Interactive Pens Do Not Work	279
Solutions When the Interactive Pen Position Is Not Accurate	280
Solutions When Manual Calibration Does Not Work	281
Solutions When the Interactive Pens Are Slow or Difficult to Use	281
Solutions When the Interactive Pens Cause Interference or Unwanted Effects	282
Solutions When Finger Touch Interactivity Does Not Work	282
Solutions When You Cannot Operate a Computer from the Projected Screen	283
Solutions When Inking Does Not Appear in Microsoft Office	284
Solutions When the Pen Does Not Work Over a Network or the Toolbars Do Not Appear	284
Where to Get Help	284
Technical Specifications	286
General Projector Specifications	286
Projector Light Source Specifications	288
Interactive Pen Specifications	288
Touch Unit Specifications	289
Remote Control Specifications	289
Projector Dimension Specifications	289
Projector Electrical Specifications	289
Projector Environmental Specifications	290
Projector Safety and Approvals Specifications	291
Supported Video Display Formats	291
USB Display System Requirements	293
Notices	295
Recycling	295
Important Safety Information	295
Laser Safety Information	296
Laser Light Source Warning	300
Important Safety Instructions	300
Restriction of Use	303
List of Safety Symbols (corresponding to IEC60950-1 A2)	303
FCC Compliance Statement	307
Binding Arbitration and Class Waiver	308
Trademarks	311
Copyright Notice	311
A Note Concerning Responsible Use of Copyrighted Materials	312

Match case Limit results 1 per page

279

Solutions When "Error Occurred in the Easy Interactive Function" Message Appears

If the "Error occurred in the Easy Interactive Function" message appears, contact Epson for help.

Parent topic:

Solving Interactive Problems

Solutions When the Interactive Pens Do Not Work

If the interactive pens do not work, try the following solutions:

• The pens turn off automatically when not in use. Pick up the pen to turn it back on.

• Make sure you are not covering the black section near the tip of the pen.

• Make sure the pen tip is securely attached to the pen.

• If the pen tip is worn out, dirty, or damaged, you may need to replace it.

• Try replacing the soft pen tip with the hard pen tip.

• Make sure nothing is blocking the signal between the pen and the interactive pen receiver on the

projector.

• Try holding the pen at a different angle so that your hand is not blocking the signal.

• Make sure the cable cover is in place to keep cables from blocking the signal.

• Make sure the pen battery has enough power. Press the button on the side of the pen to check

remaining battery power. Try replacing the battery.

• If you are projecting from a computer, make sure the USB cable is connected to the computer and

projector.

• Dim the room lights and turn off any fluorescent lights. Make sure the projection surface and pen

receiver are not in direct sunlight or other sources of bright lighting.

• Remove any decorative lights from around the projector or projection surface.

• Make sure the interactive pen receiver on the projector is clean and free from dust.

• Make sure there is no interference from infrared remote controls, mice, or infrared microphones.

• Make sure the

USB Type B

option on the Extended menu is set to

Easy Interactive Function

USB

Display/Easy Interactive Function

• Make sure you have calibrated the system. Try recalibrating.

• If you are using a Mac with your projector, make sure that you installed the Easy Interactive Tools

software, and that you have downloaded and installed the latest Easy Interactive Driver from the

Epson support site.