Epson BrightLink 710Ui Users Guide - Page 282

Parent topic: Solving Interactive Problems Related tasks Using the Pens Solutions When the Interactive Pens Cause Interference or Unwanted Effects If the pens are causing interference or unwanted effects, try the following solutions: • When you use two pens at the same time, make sure to use them at least 4 inches (10.16 cm) apart. • Do not rest the pens on the image area of an interactive table to avoid interference with your computer's mouse. • Make sure that nothing is blocking the direct line to the infrared site on the projector. • Turn off hovering. Parent topic: Solving Interactive Problems Related references Projector Setup Settings - Extended Menu Solutions When Finger Touch Interactivity Does Not Work If finger touch interactivity does not work, try the following solutions: • Make sure the Touch Unit is installed correctly and the power cable is properly connected. See your projector's Touch Unit and Control Pad Installation Guide for details. • If the light on the Touch Unit is not on, check the Touch Unit Setup settings in the Easy Interactive Function option on the Extended menu and make sure the Power setting is set to On. • If you are using a Mac with your projector, make sure that you installed the Easy Interactive Tools software, and that you have downloaded and installed the latest Easy Interactive Driver from the Epson support site. • Adjust the angle on the Touch Unit. See your projector's Touch Unit and Control Pad Installation Guide for details. • Make sure there are no obstacles (such as cables) between the Touch Unit's laser diffusion ports and the projection surface. • Remove any decorative lights from around the projector or projection surface. • If you are having difficulty double-clicking on a Mac, go to the System Preferences menu, select Mouse, Trackpad, or Mouse & Trackpad, and reduce the Double-click speed. • Make sure there is no interference from infrared remote controls, mice, or infrared microphones. 282