Gateway DX4320 User Guide
Gateway DX4320 Manual
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Gateway DX4320 manual content summary:
- Gateway DX4320 | User Guide - Page 1
your Gateway computer user'sguide Customizing Troubleshooting - Gateway DX4320 | User Guide - Page 2
- Gateway DX4320 | User Guide - Page 3
from power source problems 15 Starting your computer 16 Turning off your computer 17 Restarting (rebooting) your computer 18 and Support 26 Searching for a topic 26 Online help 27 Gateway Web site 28 Using eSupport 28 4 Windows Basics 31 About the Windows environment 32 Using the desktop - Gateway DX4320 | User Guide - Page 4
icons to the desktop 35 Identifying window items 36 Working with files and folders 38 Viewing drives 38 Creating folders 39 Copying and moving files and folders 41 Deleting files and folders 43 Browsing for files and folders 44 Searching for files 46 Using the Windows Search utility 47 - Gateway DX4320 | User Guide - Page 5
117 Using a media card 118 8 Customizing Your Computer 119 Adjusting the screen and desktop settings 120 Adjusting the color depth 120 Adjusting the screen resolution 122 Changing the colors on your Windows desktop 123 Changing the desktop background 125 Selecting a screen saver 126 Changing - Gateway DX4320 | User Guide - Page 6
using Hibernate mode 134 Setting up an uninterruptible power supply 136 9 Networking Your Computer 139 Benefits of networking 140 Sharing a computer on a network 152 Installing and configuring your computer for Ethernet networking 152 10 Moving from Your Old Computer 153 Using the Windows - Gateway DX4320 | User Guide - Page 7
181 Updating device drivers 183 Reinstalling programs 184 Reinstalling Windows 186 13 Upgrading Your Computer 189 Selecting a place to work 190 Gathering the tools you need 190 Preventing static electricity discharge 191 Opening the case 192 Removing the side panel 192 Removing the front - Gateway DX4320 | User Guide - Page 8
support tools 221 Troubleshooting 222 Add-in cards 222 CD, DVD, or recordable drives 222 Cleaning CDs and DVDs 224 Computer 224 File management 225 Hard drive 225 Internet 226 Keyboard 228 Memory 228 Modem 229 Monitor 233 Mouse 235 Power 235 Printer 236 Sound 237 Using the BIOS - Gateway DX4320 | User Guide - Page 9
features of your Gateway computer. Read this chapter to learn: ■ How to identify the features of your computer ■ How to locate your computer's model and serial number ■ How to locate the Microsoft Certificate of Authenticity ■ How to locate the specifications for your computer ■ What accessories are - Gateway DX4320 | User Guide - Page 10
Chapter 1: Checking Out Your Gateway Computer Front Your computer may contain any of the following components. CD/DVD drive Media card reader Diskette drive Hard drive indicator IEEE 1394 port USB ports Reset button Power indicator Power button 2 www.gateway.com - Gateway DX4320 | User Guide - Page 11
Turns on when computer power is on. Press this button to turn the power on or off. You can also configure the power button to operate in Standby/Resume mode or Hibernate mode. For more information on changing the power button setting, see "Changing the power scheme" on page 132. www.gateway.com 3 - Gateway DX4320 | User Guide - Page 12
Chapter 1: Checking Out Your Gateway Computer Back Your computer may contain any of the following components. Power connector Voltage switch PS/2 mouse port PS/2 keyboard port USB ports Serial port USB ports Monitor ports Audio jacks Modem jack Thumbscrew Parallel port Ethernet ( - Gateway DX4320 | User Guide - Page 13
States, the utility power is supplied at a nominal 115 volts at 60 Hz. The power supply should always be set to this when your computer is operating in (network) jack Telephone jack Remove these screws before opening the case. Plug a parallel device (such as a printer) into this www.gateway.com 5 - Gateway DX4320 | User Guide - Page 14
model number The label on the back of your computer case contains information that identifies your computer model. Gateway Technical Support will need this information if you call for assistance. Gateway serial number You can locate the Gateway serial number: ■ Printed on a white sticker on the back - Gateway DX4320 | User Guide - Page 15
memory type, and hard drive size, go to the My Computer Info link in Help and Support or visit Gateway's eSupport page at support.gateway.com. The eSupport page also has links to additional Gateway documentation and detailed specifications. For more information, see "Using eSupport" on page 28. www - Gateway DX4320 | User Guide - Page 16
accessories that can help you make the most of using your computer. To order accessories, visit the Accessory Superstore at accessories.gateway.com. Home networking kit With a home networking kit, you can network, or "link", two or more computers in your home. After you have set up a home network - Gateway DX4320 | User Guide - Page 17
keep your computer running temporarily during a power failure so you can save your work and shut down your computer correctly. A UPS may also provide protection from power surges. For information about setting up a UPS, see "Setting up an uninterruptible power supply" on page 136. www.gateway.com - Gateway DX4320 | User Guide - Page 18
Chapter 1: Checking Out Your Gateway Computer 10 www.gateway.com - Gateway DX4320 | User Guide - Page 19
2 Getting Started Read this chapter to find out how to: ■ Use your computer safely ■ Protect your computer from power source problems ■ Start and turn off your computer ■ Use the keyboard ■ Use the mouse ■ Use the computer display ■ Install peripheral devices 11 - Gateway DX4320 | User Guide - Page 20
should not reflect on the computer display or shine directly into your eyes. ■ Position the computer desk and computer so you can avoid glare on your computer display and light shining directly into your eyes. Reduce glare by installing shades or curtains on windows, and by installing a glare screen - Gateway DX4320 | User Guide - Page 21
. You can use a pillow or cushion to provide extra back support. Setting up your computer and computer accessories ■ Set up your computer so the display is no higher than eye level, the display controls Set paper holders at the same height and distance as the computer display. www.gateway.com 13 - Gateway DX4320 | User Guide - Page 22
Chapter 2: Getting Started Sitting at your computer ■ Avoid bending, arching, or angling your wrists. Make sure that they are in a relaxed position when you type. ■ Do not your muscles, and relieve your eyes. ■ Find ways to break up the work day, and schedule a variety of tasks. 14 www.gateway.com - Gateway DX4320 | User Guide - Page 23
a power failure. Although you cannot run your computer for an extended period of time with a UPS, a UPS lets you run your computer long enough to save your work and shut down your computer normally. For more information, see "Setting up an uninterruptible power supply" on page 136. www.gateway.com - Gateway DX4320 | User Guide - Page 24
computer. Power button 3 If you are starting your computer for the first time, follow the on-screen instructions to set up your computer. 4 Turn on any peripheral devices, such as printers or scanners, and see the documentation that came with the device for setup instructions. 16 www.gateway - Gateway DX4320 | User Guide - Page 25
Off Computer dialog box opens. 2 Click Turn Off. Windows shuts down and turns off your computer. Important If for some reason you cannot use the Turn Off Computer option in Windows to turn off your computer, press and hold the power button for about five seconds, then release it. www.gateway.com - Gateway DX4320 | User Guide - Page 26
. The Task Manager window opens. 2 Click the Applications tab, then click the program that is not responding. 3 Click End Task. 4 If your computer does not respond, turn it off, wait ten seconds and turn it on again. Important If your computer does not turn off, press and hold the power button for - Gateway DX4320 | User Guide - Page 27
Navigation keys Indicators Windows keys Application key key to activate the function. Press this key to open the Windows Start menu. This key can also be used in combination and E (Explorer utility). Access shortcut menus and help assistants in Windows. Move the cursor up, down, right, or left. Use - Gateway DX4320 | User Guide - Page 28
the volume. Volume up Increase the volume. Mute Turn off all sound. My Documents Open the My Documents folder. Help Open online help. 20 www.gateway.com - Gateway DX4320 | User Guide - Page 29
Special-function buttons Icons E-mail Press to... Open your e-mail program. Search Open online search. Internet Open your Web browser. Multifunction keyboard www.gateway.com 21 - Gateway DX4320 | User Guide - Page 30
2: Getting Started Mouse The mouse is a device that controls the pointer movement on the computer display. This illustration shows the standard mouse. Right button Left button Scroll wheel As you move to move through a document. This feature is not available in all programs. 22 www.gateway.com - Gateway DX4320 | User Guide - Page 31
the left mouse button and hold it down. Move (drag) the object to the appropriate part of the computer display. Release the button to drop the object where you want it. For instructions on how to adjust the double-click speed, pointer speed, right-hand or left-hand configuration, and other mouse - Gateway DX4320 | User Guide - Page 32
or other peripheral device, see the device documentation and installation instructions. Your computer has one or more of the following ports: IEEE to your computer. For more information about port locations, see "Checking Out Your Gateway Computer" on page 1. IEEE 1394 and USB ports support plug- - Gateway DX4320 | User Guide - Page 33
3 Getting Help This chapter tells you about additional information resources available to help you use your computer. Read this chapter to learn how to access: ■ Help and Support ■ Online help ■ Gateway Web site 25 - Gateway DX4320 | User Guide - Page 34
Help and Support Your computer includes Help and Support, an easily accessible collection of help information, troubleshooters, and automated support. Use Help and Support to answer questions about Windows and to help you quickly discover and use the many features of your Gateway computer. To start - Gateway DX4320 | User Guide - Page 35
. You can search for information by viewing the help contents, checking the index, searching for a topic or keyword, or browsing through the online help. www.gateway.com 27 - Gateway DX4320 | User Guide - Page 36
24 hours per day, 7 days per week and provides the most current drivers, product specifications, tutorials, and personalized information about your system. Visit the Gateway eSupport Web site at support.gateway.com. For more information about connecting to the Internet, see "Using the Internet - Gateway DX4320 | User Guide - Page 37
specific to your system. Click All Downloads to walk through a step-by-step wizard to locate your drivers. Contact Us Click Contact Us to access links to technical support with a live technician, including chat and e-mail. Click Call Us to get a list of Gateway telephone numbers for both sales - Gateway DX4320 | User Guide - Page 38
Chapter 3: Getting Help 30 www.gateway.com - Gateway DX4320 | User Guide - Page 39
4 Windows Basics Read this chapter to learn how to: ■ Use the Windows desktop ■ Manage files and folders ■ Work with documents ■ Use shortcuts 31 - Gateway DX4320 | User Guide - Page 40
. Your desktop may be different from this example, depending on how your computer is set up. Help and Support For more information about the Windows XP desktop, click Start, then click Help and Support. Type the keyword Windows desktop in the Search box , then click the arrow. 32 www.gateway.com - Gateway DX4320 | User Guide - Page 41
Bin icon. Desktop elements Description The taskbar is the bar at the bottom of the computer display containing window. The Start button provides access to programs, files, help for Windows and other programs, and computer your computer. For instructions on how to use the Recycle Bin, see " - Gateway DX4320 | User Guide - Page 42
Start menu: 1 Click the Start button on the lower left of the Windows desktop. The Start menu opens showing you the first level of menu items. it. Help and Support For more information about the Windows XP Start menu, click Start, then click Help and Support. Type the keyword Windows Start menu in - Gateway DX4320 | User Guide - Page 43
Send To, then click Desktop (create shortcut). A shortcut icon for that program appears on the desktop. Help and Support For more information about desktop icons, click Start, then click Help and Support. Type the keyword desktop icons in the Search box , then click the arrow. www.gateway.com 35 - Gateway DX4320 | User Guide - Page 44
When you double-click the icon for a drive, folder, file, or program, a window opens on the desktop. This example shows the Local Disk (C:) window, which opens after you double-click the Local Disk (C:) icon in the My Computer window. Title bar Menu bar Close Maximize Minimize 36 www.gateway.com - Gateway DX4320 | User Guide - Page 45
button closes the active window or program. Clicking an item on the menu bar starts an action such as Print or Save. Help and Support For more information about windows, click Start, then click Help and Support. Type the keyword window in the Search box , then click the arrow. www.gateway.com 37 - Gateway DX4320 | User Guide - Page 46
Chapter 4: Windows Basics Working with files and folders You can organize your information in a file cabinet. Viewing drives Drives are like file cabinets because they hold files and folders. A computer almost always has more than one drive. Each drive has a letter, for example, Local Disk (C:) for - Gateway DX4320 | User Guide - Page 47
the contents of this drive. Help and Support For more information about files and folders, click Start, then click Help and Support. Type the keyword files and folders in -that you keep on your computer. In fact, all information on a computer is stored in files. Folders Files www.gateway.com 39 - Gateway DX4320 | User Guide - Page 48
Chapter 4: Windows Basics To create a folder: 1 Click Start, then click My Computer on the Start menu. 2 Double-click by the folder icon. Help and Support For more information about creating files and folders, click Start, then click Help and Support. Type the keyword creating files and folders - Gateway DX4320 | User Guide - Page 49
a copy of the file or folder on the Windows clipboard, which temporarily stores it. Then, when you and place the file or folder on the Windows clipboard. When you decide where you want that you want to copy. A pop-up menu opens on the desktop. 3 Click Copy on the pop-up menu. 4 Open the destination - Gateway DX4320 | User Guide - Page 50
4: Windows Basics To the file or folder that you want to move. A pop-up menu opens on the desktop. 3 Click Cut on the pop-up menu. 4 Open the destination folder. 5 With removed from its old location. Help and Support For more information about copying files and folders or moving files and folders - Gateway DX4320 | User Guide - Page 51
: 1 In My Computer or Windows Explorer, click the files or folders that you want to delete. For instructions on how to select Windows moves the files and folders to the Recycle Bin. Help and Support For more information about deleting files and folders, click Start, then click Help and Support - Gateway DX4320 | User Guide - Page 52
desktop. The Recycle Bin window opens. 2 Click File, then click Empty Recycle Bin. Windows asks you if you are sure that you want to empty the bin. 3 Click Yes. Windows permanently deletes all files in the Recycle Bin. Help and Support that you need. This is called browsing. 44 www.gateway.com - Gateway DX4320 | User Guide - Page 53
for a file: 1 Click Start, then click My Computer. The My Computer window opens. 2 Double-click the drive or folder that you folder you want. Help and Support For more information about browsing for files and folders, click Start, then click Help and Support. Type the keyword files and folders - Gateway DX4320 | User Guide - Page 54
Chapter 4: Windows Basics Searching for files If you are looking for a particular file or folder or a set of files or folders that have Files and folders found using this utility can be opened, copied, cut, renamed, or deleted directly from the list in the results window. 46 www.gateway.com - Gateway DX4320 | User Guide - Page 55
the Search utility: 1 Click Start, then click Search. The Search Results window opens. Click All files and folders. 2 If you want to search by part of the file or folder name in the name box in the left pane of the window. ■ If you type all of the name, Search will list all files and folders of - Gateway DX4320 | User Guide - Page 56
is completed, Windows lists the files and folders whose names contain the text that you searched for. 4 Open a file, folder, or program by double-clicking the name in the list. Help and Support For more of the file. ■ Type of file, such as a program or a text document. 48 www.gateway.com - Gateway DX4320 | User Guide - Page 57
Working with documents Working with documents Computer documents include word processing files, spreadsheet files, or other similar files. The basic methods of . 2 Begin composing your document. Use the menus and toolbar buttons at the top of the window to format the document. www.gateway.com 49 - Gateway DX4320 | User Guide - Page 58
Chapter 4: Windows Basics Saving a document After you create a document, you need to file name in the File name box. 4 Click Save. Help and Support For more information about saving documents, click Start, then click Help and Support. Type the keyword saving in the Search box , then click the - Gateway DX4320 | User Guide - Page 59
the folders listed below the Look in list. Look in list 4 Double-click the document file name. The document opens. Help and Support For more information about opening documents, click Start, then click Help and Support. Type the keyword opening files in the Search box , then click the arrow. www - Gateway DX4320 | User Guide - Page 60
Chapter 4: Windows Basics Printing a document To print a document, you must have a printer connected to your computer or have access OK. The document prints. Help and Support For more information about printing documents, click Start, then click Help and Support. Type the keyword printing in the - Gateway DX4320 | User Guide - Page 61
window where you want to paste the object, then press CTRL + V. Select multiple items in a list or window press and hold down the or window SHIFT key, then click the Support For more information about Windows keyboard shortcuts, click Start, then click Help and Support. Type the keyword Windows - Gateway DX4320 | User Guide - Page 62
Chapter 4: Windows Basics 54 www.gateway.com - Gateway DX4320 | User Guide - Page 63
5 Using the Internet This chapter provides information about the Internet and the World Wide Web. Read this chapter to learn how to: ■ Set up and access an Internet account using America Online® ■ Connect to a Web site using a browser ■ Download files from the Internet ■ Send and receive e-mail - Gateway DX4320 | User Guide - Page 64
Web. You can access this network by connecting your computer to a telephone, DSL (Digital Subscriber Line), or cable line and signing up with an Internet service provider (ISP). Cable and DSL modems, a connection known as broadband, use your TV cable or special telephone lines to connect to your - Gateway DX4320 | User Guide - Page 65
follow these instructions to set up and connect to your account. To set up a different ISP service or to transfer an existing account to this computer, contact on-screen instructions. After setting up your account, you can connect to the Internet and access your e-mail services. www.gateway.com 57 - Gateway DX4320 | User Guide - Page 66
of the America Online window. Your computer disconnects from the Internet. Important Make sure that your computer disconnects correctly from your computer. If you are using a service other than America Online, check with your ISP for the correct procedure for disconnecting. Help and Support - Gateway DX4320 | User Guide - Page 67
Wide Web The World Wide Web is a multimedia window to the Internet that gives you access to millions Web browsers, like Microsoft Internet Explorer (which comes installed on your new computer), Netscape Navigator, or the browser built into America Online. Web pages Web page www.gateway.com 59 - Gateway DX4320 | User Guide - Page 68
www.gateway.com), then click GO on the browser address bar. - OR - On the current Web page, click a link to a Web site. The Web browser locates the server computer on the Internet, downloads (transfers) data to your computer, and displays the page on the site that you requested. Help and Support - Gateway DX4320 | User Guide - Page 69
file to your computer depends on file size and Internet conditions. 6 Open the folder that you created. 7 Install or view the downloaded file by double-clicking it. If applicable, follow the instructions provided on the Web site to run or install the program. Help and Support For more information - Gateway DX4320 | User Guide - Page 70
An e-mail address consists of a user name, the @ symbol, and the Internet domain name of the Internet service provider (ISP) or company that "hosts" that user. Your e-mail address is assigned when you sign up for mail is sent over the Internet to the e-mail address you specified. 62 www.gateway.com - Gateway DX4320 | User Guide - Page 71
e-mail For more information about managing and organizing your e-mail messages, see the online help in your e-mail program. Help and Support For general information about using e-mail, click Start, then click Help and Support. Type the keyword e-mail in the Search box , then click the arrow. www - Gateway DX4320 | User Guide - Page 72
Chapter 5: Using the Internet 64 www.gateway.com - Gateway DX4320 | User Guide - Page 73
fax cover page template ■ Fax a document you scanned or created in another program ■ Receive, view, and print a fax Help and Support For more information about sending and receiving faxes, click Start, then click Help and Support. Type the keyword Fax in the Search box , then click the arrow. 65 - Gateway DX4320 | User Guide - Page 74
Components. The Windows Components Wizard opens. 3 Click Fax Services, then click Next. 4 Click Finish to exit the Windows Components Wizard. 5 Click Exit to close the Welcome to Microsoft Windows XP dialog box. - OR - Click Close to close the Add or Remove Programs dialog box. 66 www.gateway.com - Gateway DX4320 | User Guide - Page 75
yourself that you want to appear on your fax cover page, then click Next. The Select Device for Sending or Receiving Faxes screen opens. www.gateway.com 67 - Gateway DX4320 | User Guide - Page 76
characters such as hyphens. We suggest using spaces instead of hyphens in telephone and fax numbers. 8 Click Next. 9 If you set up your computer to receive faxes, type the receiving fax identifier information, then click Next. This identifier information is required by law and can be the same - Gateway DX4320 | User Guide - Page 77
Sending a simple fax 10 If you set up your computer to receive faxes, select a folder you want to store received faxes in and a printer you want to print received faxes on, to use the area code for your recipient, click Use dialing rules to type the full ten-digit fax number. www.gateway.com 69 - Gateway DX4320 | User Guide - Page 78
to send the fax and a priority for the fax, then click Next. The Completing the Send Fax Wizard screen opens. 11 Click Finish. 70 www.gateway.com - Gateway DX4320 | User Guide - Page 79
your template. 4 If you want to include a logo that appears on your cover page, copy it to the Windows clipboard, then paste it into the Cover Page Editor and move it to the appropriate place on your template. 5 in list. 6 Type the new cover page template name. 7 Click Save. www.gateway.com 71 - Gateway DX4320 | User Guide - Page 80
. 4 Click Print or OK. The Send Fax Wizard opens. 5 Complete the wizard by following the instructions in "Sending a simple fax" on page 69. Faxing a scanned document To fax a document that . 5 Complete the wizard by following the instructions in "Sending a simple fax" on page 69. 72 www.gateway.com - Gateway DX4320 | User Guide - Page 81
Console. The Fax Console opens. 2 Click Outbox, then right-click the fax you want to cancel. 3 Click Delete to cancel the fax. 4 Click Yes. www.gateway.com 73 - Gateway DX4320 | User Guide - Page 82
fax: 1 Click Start, then click Control Panel. The Control Panel window opens. 2 If your Control Panel is in Category View, click Printers Classic View, double-click the Printers and Faxes icon. The Printers and Faxes window opens. 3 Right-click Fax, then click Properties. The Fax Properties dialog - Gateway DX4320 | User Guide - Page 83
computer tried to send a fax and failed to connect to a fax machine, you can automatically cancel a failed fax. To automatically cancel a failed fax: 1 Click Start, then click Control Panel. The Control Panel window after check box and specify the number of days. 7 Click OK. www.gateway.com 75 - Gateway DX4320 | User Guide - Page 84
Chapter 7: Sending and Receiving Faxes 76 www.gateway.com - Gateway DX4320 | User Guide - Page 85
7 Using Multimedia This chapter provides information on using the multimedia capabilities of your computer. Read this chapter to learn how to: ■ Adjust the volume ■ Record and play audio files ■ Use Windows Media Player ■ Use the CD or DVD drive ■ Play CDs and DVDs ■ Use MusicMatch ■ Use a - Gateway DX4320 | User Guide - Page 86
the volume You can use the volume controls to adjust the overall volume and the volume of specific sound devices in your computer. Depending on the sound hardware installed in your computer, you may have additional volume controls available through the Start menu. To adjust the overall volume level - Gateway DX4320 | User Guide - Page 87
the Device volume area. If the device you want to adjust does not appear in the window, click Options, Properties, the check box next to the audio device you want to adjust, controls, click Help in the window. 6 Click X in the top-right corner of the window to close it. www.gateway.com 79 - Gateway DX4320 | User Guide - Page 88
audio Use the following instructions to make an audio recording by speaking into a microphone. To make an audio recording: 1 Plug a microphone into one of the Microphone jacks on your computer. For the location of the Microphone jacks, see "Checking Out Your Gateway Computer" on page 1. 2 Click - Gateway DX4320 | User Guide - Page 89
the file by clicking (play), then stop playing the file by clicking (stop). Help and Support For more information about making or playing an audio recording, click Start, then click Help and Support. Type the keyword recording audio or playing audio in the Search box , then click the arrow - Gateway DX4320 | User Guide - Page 90
, AU, AVI, and MPEG formats. For more information about the using the Windows Media Player, click Help. To play a file using the Windows Media Player: 1 Click Start, All Programs, then click Windows Media Player. The Windows Media Player opens. Video file information Video screen Play Stop 82 www - Gateway DX4320 | User Guide - Page 91
Playing audio and video files with the Windows Media Player 2 Click File, then click Open. file by clicking (stop). Help and Support For more information about playing audio and video using the Windows Media Player, click Start, then click Help and Support. Type the keyword Media Player in the - Gateway DX4320 | User Guide - Page 92
Chapter 6: Using Multimedia Using the CD or DVD drive You can use your computer to enjoy a wide variety of multimedia features. Identifying drive types Your Gateway computer may contain one of the following drive types. Look on the front of the drive for one of the following logos: CD-RW drive - Gateway DX4320 | User Guide - Page 93
software. You may not be able to play these CDs on your computer. To insert a CD or DVD: 1 Press the eject button next to the CD or DVD drive. The CD or DVD drive tray opens. Manual eject hole Activity indicator Eject button 2 Place the disc in the tray with . www.gateway.com 85 - Gateway DX4320 | User Guide - Page 94
protection software. You may not be able to play these CDs on your computer. To play a CD: 1 Insert a CD into the CD or DVD drive. 2 If a dialog box opens with a list of CD players, click Windows Media Player. The Windows Media Player opens. - OR - If a dialog box does not open with a list of - Gateway DX4320 | User Guide - Page 95
3 When the media player opens, click (play). Listening to CDs Play Stop Volume Previous Mute Next If you do not hear sound or you want to change the volume, see "Adjusting the volume" on page 78. www.gateway.com 87 - Gateway DX4320 | User Guide - Page 96
MUSICMATCH program to play music CDs. Important Some music CDs have copy protection software. You may not be able to play these CDs on your computer. To play a music CD: 1 To have MUSICMATCH automatically list the album, artist, and track names of your CD, connect to the Internet before inserting - Gateway DX4320 | User Guide - Page 97
, click Play Audio CD using MUSICMATCH Jukebox, then click OK. The musicmatch window opens, the CD begins playing, and the names of the music tracks appear , MUSICMATCH, then click MUSICMATCH Jukebox. The musicmatch window opens, the CD begins playing, and the names of the music tracks appear in - Gateway DX4320 | User Guide - Page 98
Using MUSICMATCH, you can copy the tracks from a music CD to your computer's hard drive as MP3 files. MP3 (MPEG Layer 3) is a standard Play Audio CD using MUSICMATCH Jukebox, then click OK. The musicmatch window opens. - OR - If a dialog box does not open, click Start, All Programs, MUSICMATCH - Gateway DX4320 | User Guide - Page 99
track information: 1 Open MUSICMATCH. 2 If a CD is playing, click the stop button. 3 In the MUSIC CENTER area, click the track you want to edit. www.gateway.com 91 - Gateway DX4320 | User Guide - Page 100
information such as track title, lead artist, album, and genre. 6 Click OK. The new track information appears in the MUSICMATCH playlist, music library, and recorder window. 92 www.gateway.com - Gateway DX4320 | User Guide - Page 101
your music library. ■ Dragging and Dropping - Drag and drop files from Windows Explorer or your desktop to the music library. ■ Downloading files from the Internet - When If you are having trouble listening to, or working with, a downloaded file, try downloading the file again. www.gateway.com 93 - Gateway DX4320 | User Guide - Page 102
Multimedia Changing the music library display settings To change the music library display settings: 1 In MUSICMATCH, click Options, then click Settings. The Settings window opens. 2 Click the Music Library tab. 3 Click an arrow button to open a column list, then click the category that you want to - Gateway DX4320 | User Guide - Page 103
full-length movies, several albums of music, or several gigabytes of data can fit on a single disc. If your computer has a DVD drive, you can play DVDs with the InterVideo DVD Player program or Windows Media Player. For more information about playing DVDs, click Help in the DVD player program. www - Gateway DX4320 | User Guide - Page 104
is not on your Start menu and Windows Media Player cannot play a DVD, you will need to install the InterVideo DVD program. To install the InterVideo program, insert the InterVideo DVD Software disc into your DVD drive and follow the on-screen instructions. 4 Insert a DVD into the DVD drive, then - Gateway DX4320 | User Guide - Page 105
, create music CDs, create video DVDs, and more. Important We recommend that you do not use your computer for other tasks while creating CDs. Important Important If you record copyrighted material on a CD or DVD, you may not be able to listen to these CDs on your computer. www.gateway.com 97 - Gateway DX4320 | User Guide - Page 106
Chapter 6: Using Multimedia Copying a CD or DVD To copy a music CD, data CD, or data DVD: 1 Click Start, All Programs, Burn a CD or Data DVD, Nero Programs, then click Nero Express. Nero Express opens. 98 www.gateway.com - Gateway DX4320 | User Guide - Page 107
Destination drive list, then click your recordable drive. 6 If you have two CD or DVD drives, click to select the Quick copy check box. www.gateway.com 99 - Gateway DX4320 | User Guide - Page 108
Chapter 6: Using Multimedia 7 Click Burn. The Nero's Title and CD Database dialog box opens. 100 www.gateway.com - Gateway DX4320 | User Guide - Page 109
a message tells you that the recording is complete, click OK. 11 Click Next to return to the main Nero Express screen. 12 Click Exit. www.gateway.com 101 - Gateway DX4320 | User Guide - Page 110
box opens, click Take no action, then click OK. 4 Move your pointer over Data, then click Data Disc. The Disc Content screen opens. 102 www.gateway.com - Gateway DX4320 | User Guide - Page 111
key to select multiple files. 7 Click Add. You can continue to select files and click Add. 8 After you select all your files, click Finished. www.gateway.com 103 - Gateway DX4320 | User Guide - Page 112
a message tells you that the recording is complete, click OK. 13 Click Next to return the main Nero Express screen. 14 Click Exit. 104 www.gateway.com - Gateway DX4320 | User Guide - Page 113
into your CD drive. 3 If an Audio CD dialog box opens, click Take no action, then click OK. 4 Click More. The Nero Toolbar opens. www.gateway.com 105 - Gateway DX4320 | User Guide - Page 114
Chapter 6: Using Multimedia 5 Click the Save Tracks icon. The Nero's Title and CD Database dialog box opens. 6 Wait until the dialog box closes. - OR Click Cancel. 106 www.gateway.com - Gateway DX4320 | User Guide - Page 115
down the CTRL key, click the tracks you want, then click GO. The recording process begins. 10 After the recording is complete, click Close. www.gateway.com 107 - Gateway DX4320 | User Guide - Page 116
can play the music files in a CD player and you can view all files on your computer. ■ MP3 Disc to create a CD using MP3 files. You can play the CD on your computer or a player that supports MP3 files. ■ WMA disc to create a CD using WMA files. You can play the CD on - Gateway DX4320 | User Guide - Page 117
The screen you use to add files opens. Creating CDs and DVDs www.gateway.com 109 - Gateway DX4320 | User Guide - Page 118
to select multiple files. 7 Click Add. You can continue to select files and click Add. 8 After you select all your files, click Finished. 110 www.gateway.com - Gateway DX4320 | User Guide - Page 119
When a message tells you that the recording is complete, click OK. 13 Click Next to return the main Nero Express screen. 14 Click Exit. www.gateway.com 111 - Gateway DX4320 | User Guide - Page 120
use BackItUp to restore the files you backed up in case of a hard drive failure, virus, or other problem. ■ Nero CD-DVD Speed to test your CD and guides. To access the user's guides, click Start, All Programs, Burn a CD or Data DVD, User's Guides, then click the guide you want. 112 www.gateway.com - Gateway DX4320 | User Guide - Page 121
computer in the My Computer window, see "Working with files and folders" on page 38 for information about moving files to your hard drive. Help and Support Gateway for more information about using your computer to edit, store, and print digital photos. Click Start, then click Do More With Gateway. - Gateway DX4320 | User Guide - Page 122
IEEE 1394 port, see "Checking Out Your Gateway Computer" on page 1. To connect a digital instructions in the setup wizard. For more information on using Pinnacle Expression, see its online help and the online guide located on the program CD. Important We recommend that you do not use your computer - Gateway DX4320 | User Guide - Page 123
the video, and record the video to a recordable DVD. Tips & Tricks See Do More With Gateway for more information about using your computer to edit videos. Click Start, then click Do More With Gateway. If you are in the Business Solutions view, click Consumer Solutions. Click Digital Video. www - Gateway DX4320 | User Guide - Page 124
are useful for storing files or transferring files to another computer. Warning Do not expose diskettes to water or magnetic fields facing up. 2 To access a file on the diskette, click Start, then click My Computer. Double-click the drive letter (for example, the A: drive), then double-click the - Gateway DX4320 | User Guide - Page 125
pictures from a digital camera to your computer. You can also use the media card reader to transfer data between your computer and a device that uses media cards, SD/MultimediaCard slot Media card types The media card reader supports the following card types. ■ CompactFlash® ■ IBM Microdrive™ - Gateway DX4320 | User Guide - Page 126
label pointing towards your computer. 2 To access a file on the media card, click Start, then click My Computer. Double-click the drive letter (for example, the E: drive), then double-click the file name. To remove a media card: ■ Pull the media card out of the computer - Gateway DX4320 | User Guide - Page 127
information about customizing your computer by changing settings in Windows. Read this chapter to learn how to: ■ Change screen and display settings ■ Change the background and screen saver ■ Adjust the mouse settings ■ Add, change, and switch user accounts ■ Adjust power management settings 119 - Gateway DX4320 | User Guide - Page 128
Computer Adjusting the screen and desktop settings You can adjust the screen settings for brightness, contrast, and horizontal and vertical image position using the controls on the front of your monitor. For more information about these adjustments, see your monitor guide Windows Panel window opens. - Gateway DX4320 | User Guide - Page 129
desktop settings 4 Click the arrow button to open the Color quality list, then click the color depth you want. 5 Click OK, then click Yes. Help and Support For more information about adjusting display settings, click Start, then click Help and Support. Type the keyword - Gateway DX4320 | User Guide - Page 130
Chapter 7: Customizing Your Computer Adjusting the screen resolution You can increase the screen resolution to fit more icons on your desktop, or you can decrease the resolution to make reading the display easier. The higher the resolution, the smaller individual components of the screen (such as - Gateway DX4320 | User Guide - Page 131
adjusting screen resolution, click Start, then click Help and Support. Type the keyword changing screen resolution in the Search box , then click the arrow. Changing the colors on your Windows desktop You can change the colors of Windows desktop items, such as the background color and dialog box - Gateway DX4320 | User Guide - Page 132
Computer 3 Click the Appearance tab. 4 Click the arrow button to open the Color scheme list, click the color scheme you want, then click OK. The new colors appear on your desktop. - OR - If you want to create a new color scheme as part of a desktop appear on your desktop. 124 www.gateway.com - Gateway DX4320 | User Guide - Page 133
backgrounds, or you can use pictures that you have created or retrieved from other sources. To change the desktop background: 1 Click Start, then click Control Panel. The Control Panel window opens. If your Control Panel is in Category View, click Appearance and Themes. 2 Click/Double-click the - Gateway DX4320 | User Guide - Page 134
and Support For more information about changing the desktop background, click Start, then click Help and Support. Type the keyword changing desktop others from viewing your screen while you are away from your computer. Windows supplies a variety of screen savers that you can choose from, and - Gateway DX4320 | User Guide - Page 135
screen and desktop settings 4 Click the arrow button to open the Screen Saver list, then click the screen saver you want. Windows previews the 8 Click OK. Help and Support For more information about selecting a screen saver, click Start, then click Help and Support. Type the keyword screen savers - Gateway DX4320 | User Guide - Page 136
Chapter 7: Customizing Your Computer Changing the mouse settings You can adjust the double-click speed, pointer speed, left-hand or right-hand configuration, and other mouse settings. To change your mouse settings: 1 Click Start, then click Control Panel. The Control Panel window opens. If your - Gateway DX4320 | User Guide - Page 137
to your computer, be window opens. 3 Follow the on-screen instructions to add, delete, or modify a user account. Help and Support For more information about user accounts, click Start, then click Help and Support. Type the keyword user accounts in the Search box , then click the arrow. www.gateway - Gateway DX4320 | User Guide - Page 138
Chapter 7: Customizing Your Computer To switch user accounts: 1 Click Start, then click Log Off. The Log Off Windows dialog box opens. 2 Click Switch User. The Windows Welcome screen opens. 3 Click the user account that you want to use. When you switch between user accounts, any programs that were - Gateway DX4320 | User Guide - Page 139
, especially if you plan to be away for only a short time. Windows lets you use the following modes to conserve energy when the system is not in use: ■ Standby - while your computer is in Standby mode, it switches to a low power state where devices, such as the monitor and drives, turn off and - Gateway DX4320 | User Guide - Page 140
Chapter 7: Customizing Your Computer Changing power settings You can change power management settings, such as the power button function and power-saving timers, by changing power settings in Windows. You can also adjust power schemes and adjust advanced power settings. Power schemes (groups of - Gateway DX4320 | User Guide - Page 141
, click Start, then click Help and Support. Type the keyword power scheme in the Search box , then click the arrow. Changing advanced power settings To change advanced power management settings: 1 Click Start, then click Control Panel. The Control Panel window opens. If your Control Panel is in - Gateway DX4320 | User Guide - Page 142
Your Computer 3 Click the Advanced tab. 4 Click the arrow button to open a Power buttons list, then click the power setting mode you want to use. 5 Click OK. Activating and using Hibernate mode To activate Hibernate mode: 1 Click Start, then click Control Panel. The Control Panel window opens - Gateway DX4320 | User Guide - Page 143
3 Click the Hibernate tab. Power management 4 Click the Enable hibernation check box, then click Apply. Hibernate mode is now an option you can select in the Power Schemes and Advanced tabs and in the Turn Off Computer dialog box. 5 Click OK. www.gateway.com 135 - Gateway DX4320 | User Guide - Page 144
click Start, then click Help and Support. Type the keyword hibernate in the Search box , then click the arrow. Setting up an uninterruptible power supply To install an uninterruptible power supply (UPS): 1 Click Start, then click Control Panel. The Control Panel window opens. If your Control Panel - Gateway DX4320 | User Guide - Page 145
UPS device is attached. 7 Click Finish, then click OK. Help and Support For more information about setting up an uninterruptable power supply, click Start, then click Help and Support. Type the keyword uninterruptable power supply in the Search box , then click the arrow. www.gateway.com 137 - Gateway DX4320 | User Guide - Page 146
Chapter 7: Customizing Your Computer 138 www.gateway.com - Gateway DX4320 | User Guide - Page 147
lets you share drives, printers, and a single Internet connection among the connected computers. Read this chapter to learn about: ■ Benefits of using a network in your home, small office, or home office ■ Types of network connections ■ Purchasing additional network - Gateway DX4320 | User Guide - Page 148
a single Internet connection Each computer that is connected to the computer and paying for a second Internet service provider (ISP) account. Help and Support computer you are using. Help and Support For more information about sharing network drives, click Start, then click Help and Support - Gateway DX4320 | User Guide - Page 149
your network. Help and Support For more information about sharing network devices, click Start, then click Help and Support. Type the keyword sharing computer, then play them on any of the other computers or devices connected to your network. This process is called streaming. Help and Support - Gateway DX4320 | User Guide - Page 150
Chapter 11: Networking Your Computer Selecting a network connection The biggest decision you need to make when creating your network is what type of connection you will use. Gateway supports both wired and wireless Ethernet networks. Use the following criteria as a guide when selecting a network - Gateway DX4320 | User Guide - Page 151
and hire a licensed installer. ■ Install an Ethernet card in each of your desktop computers (if your computers do not already have built-in Ethernet jacks) ■ Install an Ethernet PC Card in each of your computers (if your computers do not already have built-in Ethernet jacks) ■ Install an Ethernet - Gateway DX4320 | User Guide - Page 152
a wired Ethernet network. The network is made up of a router, a cable or DSL modem, your computers, and cables connecting each of these components. The router is the central control point for the network. Attached Ethernet, see "Using a wireless Ethernet network" on page 146. 144 www.gateway.com - Gateway DX4320 | User Guide - Page 153
Ethernet jack on each desktop computer, notebook, and tablet PC. - OR - An Ethernet card (also called network interface cards or NICs) installed in each desktop computer. - OR - An Ethernet PC Card installed in each network running at the speed of the slowest rated component. www.gateway.com 145 - Gateway DX4320 | User Guide - Page 154
Your Computer Using a wireless Ethernet network A wireless Ethernet network is ideal for creating a home or office network or adding mobility to an existing wired Ethernet network. A wireless Ethernet network allows you the freedom to move about your home or office with your notebook or tablet PC - Gateway DX4320 | User Guide - Page 155
natural obstructions such as walls, floors, and doors. The two most common types of wireless Ethernet networks are access point and peer-to-peer. www.gateway.com 147 - Gateway DX4320 | User Guide - Page 156
with the access point using radio waves. If your computer does not have built-in wireless Ethernet capabilities, you need to add a wireless PCI card (desktop), PC card (notebook), or USB adapter. Cable/DSL a wired Ethernet, see "Using a wired Ethernet network" on page 143. 148 www.gateway.com - Gateway DX4320 | User Guide - Page 157
in each desktop computer - OR - A wireless Ethernet USB adapter attached to each desktop or notebook computer - OR - A notebook or tablet PC with wireless Ethernet built-in - OR - A wireless Ethernet PC Card installed at the speed of the slower IEEE 802.11b components. www.gateway.com 149 - Gateway DX4320 | User Guide - Page 158
wireless Ethernet network Use a peer-to-peer (also known as ad hoc) wireless Ethernet network if you are setting up or joining a temporary computer-to-computer network. This type of network does not include access into a wired network or the Internet. You can create this type of network to quickly - Gateway DX4320 | User Guide - Page 159
you need: ■ A wireless Ethernet PCI card installed in each desktop computer - OR A wireless Ethernet USB adapter attached to each desktop or notebook computer - OR A notebook or tablet PC with wireless Ethernet built-in - OR A wireless Ethernet PC Card installed in each notebook that does not have - Gateway DX4320 | User Guide - Page 160
The Setting Up Your Windows Network guide has been included on your hard drive. It provides instructions for installing and configuring both wired and wireless Ethernet networking on your computer. To access this guide, click Start, All Programs, then click Gateway Documentation. 152 www - Gateway DX4320 | User Guide - Page 161
files, Internet settings, a printer or other peripheral devices, and other unique computer settings that you want to move from your old computer to your new one. Read this chapter to learn about: ■ Using the Windows XP Files and Settings Transfer Wizard ■ Transferring Files ■ Transferring Internet - Gateway DX4320 | User Guide - Page 162
Your Old Computer Using the Windows XP Files and Settings Transfer Wizard You can move your data files and personal settings, such as display, Internet, and e-mail settings, from your old computer to your new one by using the Files and Settings Transfer Wizard. The wizard also moves specific files - Gateway DX4320 | User Guide - Page 163
manually desktop. Go to the next step. 2 Double-click the C:\ drive icon. 3 Double-click the My Documents folder. The My Documents window opens and displays many of your saved personal data files. 4 Copy your personal data files to removable media or to another computer on your network. www.gateway - Gateway DX4320 | User Guide - Page 164
Computer 1 In Windows XP, click Start, then click Search. The Search Results window opens. - OR - In Windows 98, Windows Me, or Windows 2000, window opens. 2 Use Windows Find or Search to locate data files by file name or file type. For help on finding files, click Help, then click Help and Support - Gateway DX4320 | User Guide - Page 165
an updated version of their software, and install it on your new computer. ■ If you use MSN as your ISP, or if you know your ISP settings, use the Windows screen instructions. Help and Support For more information about setting up an Internet connection, click Start, then click Help and Support. - Gateway DX4320 | User Guide - Page 166
computer's previous settings, click Start, then click Help and Support. Type the keyword System Restore in the Search box , then click the arrow. Installing a USB printer or scanner USB devices may have special installation instructions. See your USB device's installation guide. 158 www.gateway - Gateway DX4320 | User Guide - Page 167
. 2 Connect your parallel port printer. 3 Turn on your printer, then turn on your computer. 4 If Windows detects your printer, install your printer by following the on-screen instructions. You are finished. - OR If Windows does not detect the printer, go to the next step. 5 Click Start, then click - Gateway DX4320 | User Guide - Page 168
newer version than to reinstall the old one. If you have trouble after installing your old programs, you can restore your computer's previous settings using System Restore. Help and Support For more information about restoring your computer's previous settings, click Start, then click Help and - Gateway DX4320 | User Guide - Page 169
11 Maintaining Your Computer This chapter provides basic information about maintaining your computer hardware and software. Read this chapter to learn how to: ■ Care for your computer ■ Protect your computer from viruses ■ Manage hard drive space ■ Back up files ■ Clean your computer 161 - Gateway DX4320 | User Guide - Page 170
To extend the life of your system: ■ Be careful not to bump or drop your computer, and do not put any objects on top of it. The case, although strong, is not made to support extra weight. ■ When transporting your computer, we recommend that you put it in the original packaging materials. ■ Keep your - Gateway DX4320 | User Guide - Page 171
drive space Clean up hard drives Scan hard drive for errors Defragment hard drive Back up files Clean computer case Clean keyboard Clean computer screen Clean mouse Immediately Monthly When needed after purchase X X X X X X X X X X X X X X X See... page 164 page 167 page 168 page - Gateway DX4320 | User Guide - Page 172
computer updating the Norton AntiVirus program to protect against the latest viruses. Help and Support For more information about protecting your computer against viruses, click Start, then click Help and Support. Type the keyword viruses in the Search box , then click the arrow. 164 www.gateway - Gateway DX4320 | User Guide - Page 173
Protecting your computer from viruses To scan for viruses: 1 Click Start, All Programs, Norton AntiVirus, then click Norton AntiVirus 2003. Norton AntiVirus opens. Scan for 3 Click the type of scan you want to make in the Scan for Viruses area, then under Actions, click Scan. www.gateway.com 165 - Gateway DX4320 | User Guide - Page 174
a virus: 1 If Norton AntiVirus finds a virus, follow all on-screen instructions to remove the virus. 2 Turn off your computer and leave it off for at least 30 seconds. 3 Turn on your computer and rescan for the virus. To update Norton AntiVirus: 1 Make sure that you are connected to the Internet - Gateway DX4320 | User Guide - Page 175
you can use to manage your hard drive. Checking hard drive space To check hard drive space: 1 Click Start, then click My Computer. The My Computer window opens. 2 Right-click the drive that you want to check for available file space, then click Properties. Drive space information appears. www - Gateway DX4320 | User Guide - Page 176
Delete unnecessary files, such as temporary Windows files, to free hard drive space. To use the Windows Disk Cleanup program: 1 Click Start, then click My Computer. The My Computer window opens. 2 Right-click the hard the Disk Cleanup dialog box. 5 Click OK, then click Yes. 168 www.gateway.com - Gateway DX4320 | User Guide - Page 177
click Help and Support. Type the keyword problems. This program corrects file and folder problems and marks flawed areas on the hard drive so Windows does not use them. If you use your computer problems. To check the hard drive for errors: 1 Click Start, then click My Computer. The My Computer window - Gateway DX4320 | User Guide - Page 178
process may take several minutes. After Windows has finished checking the drive for errors, it provides a summary of the problems that it found. 6 Correct any problems that are found by following the on-screen instructions. 7 Click OK. Help and Support For more information about checking the hard - Gateway DX4320 | User Guide - Page 179
This is called fragmentation, and it is normal. In order for your computer to use a file, Windows must search for the pieces of the file and put them back To defragment the hard drive: 1 Click Start, then click My Computer. The My Computer window opens. 2 Right-click the hard drive that you want to - Gateway DX4320 | User Guide - Page 180
Defragmenter shows its progress on the computer display. When finished, Disk Defragmenter asks if you want to quit the program. 6 Click Close or Yes, then click the X in the top-right corner to close the Disk Defragmenter window. Help and Support For more information about defragmenting the hard - Gateway DX4320 | User Guide - Page 181
you want to purchase one, you can contact Gateway's Add-on Sales department or visit the Accessories Store at accessories.gateway.com. Help and Support For more information about backing up files, click Tools, then click Scheduled Tasks. The Scheduled Tasks window opens. www.gateway.com 173 - Gateway DX4320 | User Guide - Page 182
or program you want to schedule and follow the on-screen instructions to customize the task. Important Your computer must be on during scheduled tasks. If your computer is off, scheduled tasks will not run. Help and Support For more information about using the Scheduled Tasks Wizard, click Start - Gateway DX4320 | User Guide - Page 183
the vents on the case, so keep the vents free of dust. With your computer turned off and unplugged, brush the dust away from the vents with a damp cloth. Be careful not to drip any water into the vents. Do not attempt to clean dust from the inside your computer. www.gateway.com 175 - Gateway DX4320 | User Guide - Page 184
your computer and computer screen If your computer screen is a flat panel display, use a soft cloth and water to clean the computer screen. Squirt a little water on the cloth (never directly on the screen), and wipe the screen with the cloth. Warning The computer If your computer screen is - Gateway DX4320 | User Guide - Page 185
computer Cleaning the mouse If the mouse pointer begins moving erratically across the computer screen or becomes difficult to control precisely, cleaning the mouse will likely improve its accuracy. Clean your optical mouse by wiping the bottom of the mouse with a damp lint-free cloth. www.gateway - Gateway DX4320 | User Guide - Page 186
Chapter 9: Maintaining Your Computer 178 www.gateway.com - Gateway DX4320 | User Guide - Page 187
Software Read this chapter to learn how to: ■ Reinstall device drivers ■ Update device drivers ■ Reinstall programs ■ Reinstall Windows If you are not comfortable with the procedures covered in this chapter, seek help from a more experienced computer user or a computer service technician. 179 - Gateway DX4320 | User Guide - Page 188
then click the arrow. ■ See the Troubleshooting section of this guide. If these steps do not resolve the problem, use the Gateway Restoration CDs to reinstall device drivers or programs. If reinstalling device drivers or programs does not resolve the problem, reinstall Windows. 180 www.gateway.com - Gateway DX4320 | User Guide - Page 189
to do so while troubleshooting or if a message tells you that there is a problem with a device driver, reinstall the device drivers by following the instructions in "To reinstall device drivers:" on page 181. If you just reinstalled Windows XP, the device drivers were automatically reinstalled. To - Gateway DX4320 | User Guide - Page 190
, if a setup wizard opens when you restart your computer, follow the on-screen instructions. Help and Support For more information about reinstalling device drivers, click Start, then click Help and Support. Type the keyword drivers in the Search box , then click the arrow. 182 www.gateway.com - Gateway DX4320 | User Guide - Page 191
tab appears. 7 Click the Web Updates tab. 8 Click Check Now. The Connect window opens. 9 Install available updated device drivers by following the on-screen instructions. Depending on the device driver you are updating, you may only need to restart your computer to complete the installation. However - Gateway DX4320 | User Guide - Page 192
Chapter 10: Restoring Software Help and Support For more information about updating device drivers, click Start, then click Help and Support. Type the keyword updating drivers in the Search box , then click the arrow. Reinstalling programs If you have problems running a program or if you have - Gateway DX4320 | User Guide - Page 193
the installation. However, if a setup wizard opens when you restart your computer, follow the on-screen instructions. Help and Support For more information about reinstalling programs, click Start, then click Help and Support. Type the keyword installing programs in the Search box , then click - Gateway DX4320 | User Guide - Page 194
Chapter 10: Restoring Software Reinstalling Windows If your computer is not working correctly, try the following options to correct the problem: ■ Troubleshooting. For more information, see "Troubleshooting" on page 222. ■ Reinstalling device drivers. For more information, see "Reinstalling device - Gateway DX4320 | User Guide - Page 195
copies files to your hard drive. When your computer restarts, do NOT press any key to boot from CD. 15 Follow the on-screen instructions to set your Regional and Language Options. 16 Click Personal / Home Use, then click Continue. The Gateway Driver and Application Recovery program starts and the - Gateway DX4320 | User Guide - Page 196
Chapter 10: Restoring Software 19 When the Gateway Application Loader has finished, go to the Windows desktop by clicking Close. 20 Install additional programs by following the instructions in "To reinstall programs from the Applications CD(s):" on page 184. 21 Install other software, such as - Gateway DX4320 | User Guide - Page 197
■ Remove and install add-in cards ■ Add memory ■ Change the battery ■ Replace system boards You must open the computer case to upgrade or replace components. If you are not comfortable with these procedures, get help from a more experienced computer user or computer service technician. 189 - Gateway DX4320 | User Guide - Page 198
you can test your computer after installation. ■ Is near a telephone (in case you need help from Gateway Technical Support). The telephone must be directly connected to a telephone jack and cannot be connected to your computer. Gathering the tools you need Some tools and supplies that you may need - Gateway DX4320 | User Guide - Page 199
computer case, follow these guidelines: ■ Turn off your computer. ■ Wear a grounding wrist strap (available at most electronics stores) and attach it to a bare metal part of your computer. Warning To prevent risk of electric shock, do not insert any object into the vent holes of the power supply - Gateway DX4320 | User Guide - Page 200
exposure to dangerous electrical voltages and moving parts, turn off your computer, then unplug the power cord and modem cable before opening the case. Removing the side panel To remove the side panel: 1 Follow the instructions in "Preventing static electricity discharge" on page 191. 2 Shut down - Gateway DX4320 | User Guide - Page 201
4 Remove the two thumbscrews from the side panel cover. Opening the case Thumbscrew Thumbscrew www.gateway.com 193 - Gateway DX4320 | User Guide - Page 202
Chapter 11: Upgrading Your Computer 5 Slide the side panel toward the back of the computer, then pull the panel away from the computer. 194 www.gateway.com - Gateway DX4320 | User Guide - Page 203
Removing the front bezel Opening the case To remove the front bezel: ■ Position the computer where you can grasp the front bottom edge of the bezel, then pull the bezel out and away from the case. www.gateway.com 195 - Gateway DX4320 | User Guide - Page 204
of the internal cables are arranged inside the case so they will not be pinched when you close the case. 2 Align the door tabs into the top and bottom case notches, then slide the side panel toward the front of the computer to secure it into place. Case notches Case notches 196 www.gateway.com - Gateway DX4320 | User Guide - Page 205
3 Replace the two side panel thumbscrews. 4 Reconnect the cables and power cord. Replacing the front bezel To replace the front bezel: 1 Align the latch pins with the computer latch holes. Closing the case 2 Press the bezel firmly into place. www.gateway.com 197 - Gateway DX4320 | User Guide - Page 206
Chapter 11: Upgrading Your Computer Adding or replacing a CD, DVD, or diskette drive Use these instructions to add or replace 5.25-inch drives, such drive: 1 Remove the side panel by following the instructions in "Removing the side panel" on page 192. 2 Remove the front bezel by following the - Gateway DX4320 | User Guide - Page 207
the drive into. To remove the cover, place the front bezel face-down, then press the two cover release tabs inward. 5 Go to Step 8. www.gateway.com 199 - Gateway DX4320 | User Guide - Page 208
11: Upgrading Your Computer 6 If you are replacing a drive, disconnect the drive cables, noting their locations and orientation. (You will reconnect the cables after you install the new drive.) See the drive documentation for further instructions. Power cable Data ribbon cable 200 www.gateway.com - Gateway DX4320 | User Guide - Page 209
the drive forward and out of the drive bay. 8 Set the drive jumpers on the new drive, if necessary. See the drive documentation for further instructions. 9 Install a screw into the left rear mounting screw hole in the new drive. 10 Slide the new drive into the drive bay. Push firmly until - Gateway DX4320 | User Guide - Page 210
the data ribbon cable indicates Pin 1 and corresponds with Pin 1 on the drive (typically on the side closest to the power supply connection). See the drive documentation for further instructions. 12 Close the case by following the instructions in "Closing the case" on page 196. 202 www.gateway.com - Gateway DX4320 | User Guide - Page 211
the instructions in "Removing the side panel" on page 192. 2 Disconnect the drive cables, noting their locations and orientation. (You will reconnect the cables after you install the new drive.) See the drive documentation for further instructions. Data ribbon cable Power cable www.gateway.com - Gateway DX4320 | User Guide - Page 212
Chapter 11: Upgrading Your Computer 3 Press the drive release latch, then slide the drive out of the drive bay. 4 Set the jumpers on the drive. See the drive documentation for further instructions. 5 Install a screw into the left rear mounting screw hole in the new drive. 6 Slide the new drive in - Gateway DX4320 | User Guide - Page 213
cable indicates Pin 1 and corresponds with Pin 1 on the drive (typically on the side closest to the power supply connection). See the drive documentation for further instructions. 8 Replace the side panel following the instructions in "Replacing the side panel" on page 196. www.gateway.com 205 - Gateway DX4320 | User Guide - Page 214
following the instructions in "Removing the side panel" on page 192. 2 For more stability, place your computer on its side. To avoid scratching the case, place documentation for further instructions. 4 If you are replacing a card, remove the retention screw that secures the card to the case. - OR If - Gateway DX4320 | User Guide - Page 215
Adding or replacing add-in cards 5 If you are replacing an AGP video card, press the AGP release latch. 6 If you are replacing an add-in card, remove the old add-in card. You can slightly seesaw the card end-to-end to loosen the card, but do not bend the card sideways. www.gateway.com 207 - Gateway DX4320 | User Guide - Page 216
add-in card documentation for further instructions. 10 Close the case by following the instructions in "Closing the case" on page 196. 11 See following the instructions in "Removing the side panel" on page 192. 2 For more stability, place your computer on its side. To avoid scratching the case, place - Gateway DX4320 | User Guide - Page 217
3 Find the memory module banks on your system board. Installing memory DIMM Bank 0 DIMM Bank 1 www.gateway.com 209 - Gateway DX4320 | User Guide - Page 218
secure the memory module automatically. When the module is secure, you hear a click. 6 Replace the side panel by following the instructions in "Replacing the side panel" on page 196. 7 Return your computer to its upright position. 8 Reconnect the cables and the power cord. 210 www.gateway.com - Gateway DX4320 | User Guide - Page 219
starts and the Windows desktop appears. 10 Click Start, Control Panel, then click Performance and Maintenance (if in Category view). Click/Double-click System. The amount of memory in your computer is shown at the bottom of the System Properties dialog box in the General tab. www.gateway.com 211 - Gateway DX4320 | User Guide - Page 220
from the utility. 3 Shut down your computer. 4 Remove the side panel by following the instructions in "Removing the side panel" on page 192. 5 For more stability, place your computer on its side. To avoid scratching the case, place it on a towel or other non-abrasive surface. 212 www.gateway.com - Gateway DX4320 | User Guide - Page 221
snaps into place. 9 Replace the side panel by following the instructions in "Replacing the side panel" on page 196. 10 Reconnect all external cables and the power cord. 11 Turn on your computer. 12 Open the BIOS Setup utility. 13 In the BIOS Setup utility, restore any settings that you wrote down in - Gateway DX4320 | User Guide - Page 222
Chapter 11: Upgrading Your Computer Replacing the power supply To replace the power supply: 1 Remove the side panel by following the instructions in "Replacing the side panel" on page 196. 2 Place your computer on its side. To avoid scratching the case, place it on a towel or other non-abrasive - Gateway DX4320 | User Guide - Page 223
Replacing the power supply 4 Remove the four retention screws that secure the power supply to the case. Screw Screw Screw Screw www.gateway.com 215 - Gateway DX4320 | User Guide - Page 224
the power supply brackets. 6 Install the new power supply into the case, then install the four retention screws to secure the power supply to the case. 7 Reconnect the power supply cables using your notes from Step 3. See the power supply documentation for further instructions. 8 Close the case by - Gateway DX4320 | User Guide - Page 225
Replacing the system board 4 Remove the memory modules by following the instructions in "Installing memory" on page 208. 5 Disconnect the power and data cables from the system board, noting their locations and orientation. (You will reconnect the cables after you install the new board.) 6 Use a - Gateway DX4320 | User Guide - Page 226
on the standoffs and secure into the computer case with the screws. 9 Reconnect the power and data cables using your notes from Step 5. See the system board documentation for further instructions. 10 Reinstall the memory modules by following the instructions in "Installing memory" on page 208. 11 - Gateway DX4320 | User Guide - Page 227
This chapter provides some solutions to common computer problems. Read this chapter to learn how to: ■ Troubleshoot typical hardware and software problems ■ Get telephone support ■ Use automated troubleshooting systems ■ Get tutoring and training If the suggestions in this chapter do not - Gateway DX4320 | User Guide - Page 228
are correctly grounded before opening your computer case. Warning Do not try to troubleshoot your problem if power cords or plugs are damaged, if your computer was dropped, or if the case was damaged. Instead, unplug your computer and contact a qualified computer technician. First steps Try these - Gateway DX4320 | User Guide - Page 229
Type the keyword troubleshooting in the Search box , then click the arrow. Software support tools Your system may include the following support tool to help you diagnose and fix problems: ■ PC Doctor is a comprehensive hardware diagnostic and system information tool that can test your computer and - Gateway DX4320 | User Guide - Page 230
the BIOS Setup utility, see "Using the BIOS Setup utility" on page 238. ■ Make sure that the drive is configured correctly by following the instructions in the drive documentation. ■ Reinstall the device driver. For more information, see "Reinstalling device drivers" on page 181. 222 www.gateway - Gateway DX4320 | User Guide - Page 231
Troubleshooting ■ Open your computer case and make sure that the cables are connected correctly to the CD or DVD drive and the IDE connector on the system board or controller - Gateway DX4320 | User Guide - Page 232
to an AC power source and your computer is turned on. ■ Open the computer case and make sure that the power supply cable is connected correctly to the system board. ■ Open the computer case and make sure that the power button cable is connected correctly to the system board. 224 www.gateway.com - Gateway DX4320 | User Guide - Page 233
Troubleshooting be restored. Help and Support For more information about restoring deleted files, click Start, then click Help and Support. Type the keyword hard drive. Help and Support For more information about file management, click Start, then click Help and Support. Type the keyword file - Gateway DX4320 | User Guide - Page 234
are enabled in the BIOS Setup utility. To enter the BIOS Setup utility, restart your computer, then press and hold F1 while your computer restarts. ■ Reinstall the device driver. For more information, see "Reinstalling device drivers" on page 181. ■ Open the computer case and make sure that - Gateway DX4320 | User Guide - Page 235
on your computer People are sending you e-mail messages, but you have not received any mail ■ Click the receive button in your e-mail program. ■ Make sure that your account with your Internet service provider (ISP) is set up correctly. Contact your ISP for technical support. www.gateway.com 227 - Gateway DX4320 | User Guide - Page 236
Troubleshooting Keyboard The keyboard does not work ■ Make sure that the keyboard cable is plugged in correctly. For more information, see the poster that came with your computer the keyboard device driver. For more information, see "Reinstalling device drivers" on page computer. 228 www.gateway.com - Gateway DX4320 | User Guide - Page 237
For more information about troubleshooting memory errors, click Start, then click Help and Support. Type the keyword memory network jack. See the jack location for your case in "Checking Out Your Gateway Computer" on page 1. ■ Make sure that your computer is connected to the telephone line and the - Gateway DX4320 | User Guide - Page 238
connect, call your telephone service. The telephone line may be too noisy. You cannot connect to the Internet ■ Your ISP may be having technical difficulties. Contact your ISP technical support for help. ■ See if the modem works with a different communications program. The problem may be with just - Gateway DX4320 | User Guide - Page 239
is limited to 48K. Your ISP may not support 48K uploads. You can check modem connection speeds and dial-up network (DUN) connections by accessing the gateway.your.way dial-up server. The server also contains drivers, patches, and updates for current Gateway hardware and software. The server provides - Gateway DX4320 | User Guide - Page 240
, click Start, then click Help and Support. Type the keyword modem troubleshooting in the Search box , then click the arrow. ■ Reinstall the device driver. For more information, see "Reinstalling device drivers" on page 181. ■ Open your computer and reseat the modem. For more information - Gateway DX4320 | User Guide - Page 241
the device driver. For more information, see "Reinstalling device drivers" on page 181. ■ Open your computer case and reseat the video card. For more information, see "Adding or replacing add-in cards" on page 206. ■ Connect a monitor that you know works to your computer. www.gateway.com 233 - Gateway DX4320 | User Guide - Page 242
Troubleshooting The monitor is not positioned too close to another monitor, electric fan, fluorescent light, metal shelf, or laser printer. ■ You demagnetize then restart your computer. ■ Change the display settings. For more information, see "Adjusting the screen and desktop settings" on gateway.com - Gateway DX4320 | User Guide - Page 243
For a video tutorial about cleaning the mouse, click Start, Help and Support, Video tutorials, Maintaining your computer, then click Cleaning the mouse. Power My system is turned on but nothing is getting power ■ If your computer is plugged into a surge protector, make sure that the surge protector - Gateway DX4320 | User Guide - Page 244
cable between the printer and your computer is connected securely to the correct port. ■ Check the port and cable for bent or broken pins. ■ Reinstall the printer driver. See the documentation that came with your printer for instructions on installing the printer driver. You see a "Printer queue is - Gateway DX4320 | User Guide - Page 245
window opens. 3 Right-click the name of the printer you want to use. If the menu shows a check mark next to Use Printer Offline, click Use Printer Offline to clear the check mark. Help and Support For more information about printer troubleshooting your speaker connections. www.gateway.com 237 - Gateway DX4320 | User Guide - Page 246
more information about sound troubleshooting, click Start, then click Help and Support. Type the keyword sound troubleshooter in the Search box , then click the arrow. Using the BIOS Setup utility The BIOS Setup utility stores the basic settings for your computer. These settings include basic - Gateway DX4320 | User Guide - Page 247
Troubleshooting The following illustration shows the main menu screen of a typical BIOS Setup utility. Your BIOS Setup utility may vary from the illustration below. BIOS Setup Utility Main Advanced Security Power Boot Exit BIOS Version Processor Type Processor Speed Front Side Bus Speed Cache Ram - Gateway DX4320 | User Guide - Page 248
: Troubleshooting Telephone support Before calling Gateway Technical Support If you have a technical problem with your computer, follow these recommendations before contacting Gateway Technical Support: ■ Make sure that your computer is connected correctly to a grounded AC outlet that is supplying - Gateway DX4320 | User Guide - Page 249
Telephone support Telephone support Gateway offers a wide range of customer service, technical support, and information services. Automated troubleshooting system Service description Use an automated menu system and your telephone keypad to find answers to common problems. How to reach 800-846- - Gateway DX4320 | User Guide - Page 250
12: Troubleshooting Tutoring and training Gateway's Technical Support professionals cannot provide hardware and software training or tutorial services. Instead, Gateway recommends the following tutoring and training resources. Self-help If you have how-to questions about using your Gateway-supplied - Gateway DX4320 | User Guide - Page 251
Resource Service description For more information In-Store Training at Gateway stores Gateway learning Web site. All you have to do is go online and log in. You select the subject matter, and the learning format (self-paced tutorials or virtual classrooms), all from the comfort of your computer - Gateway DX4320 | User Guide - Page 252
Chapter 12: Troubleshooting 244 www.gateway.com - Gateway DX4320 | User Guide - Page 253
on the product and in the documentation are followed. Warning Always follow these instructions to help guard against personal injury and damage to your Gateway system. Setting up your system ■ Read and follow all instructions marked on the product and in the documentation before you operate your - Gateway DX4320 | User Guide - Page 254
correct voltage. ■ Openings in the computer case are provided for ventilation. Do not is fitted with a TV Tuner, cable, or instructions. ■ When the computer is turned off, a small amount of electrical current still flows through the computer. To avoid electrical shock, always unplug all power - Gateway DX4320 | User Guide - Page 255
and used in accordance with the instructions, may cause harmful interference to radio Consult the dealer or an experienced radio/TV technician for help. Compliance Accessories: Gateway Companies, Inc. 610 Gateway Drive, North Sioux City, SD 57049 (605) 232-2000 Fax: (605) 232-2023 Product: ■ Gateway - Gateway DX4320 | User Guide - Page 256
approved by Gateway could void Part 68-compliant. See installation instructions for details. The Ringer service may be required. The telephone company may request that you disconnect the equipment until the problem unlawful for any person to use a computer or other electronic device to send - Gateway DX4320 | User Guide - Page 257
method of connection. In some cases, the inside wiring associated with a single-line individual service may be extended by means of for their own protection, that the electrical ground connections of the power utility, telephone lines, and internal metallic water pipe system, if www.gateway.com 249 - Gateway DX4320 | User Guide - Page 258
ENERGY STAR guidelines for energy efficiency. Laser safety statement All Gateway systems equipped with CD and DVD drives comply with the servicing, contact an authorized service location. Warning Use of controls or adjustments or performance of procedures other than those specified in this manual - Gateway DX4320 | User Guide - Page 259
Television antenna connectors protection (for systems fitted with TV/cable TV tuner cards) External television antenna grounding If an outside antenna or cable system is to be connected to your Gateway PC, make sure that the antenna or cable system is electrically grounded to provide some protection - Gateway DX4320 | User Guide - Page 260
circuits. Contact with them could be fatal. 7 6 5 4 3 1 2 Antenna and satellite grounding Reference Grounding component 1 Electric service equipment 2 Power service grounding electrode system (NEC Art 250, Part H) 3 Ground clamps 4 Grounding conductors (NEC Section 810-21) 5 Antenna - Gateway DX4320 | User Guide - Page 261
:)Ware, Gateway Flex Case, Gateway Gaming:)Ware, Gateway GoBack, Gateway Gold, Gateway Learning:)Ware, Gateway Magazine, Gateway Micro Server, Gateway Money:)Ware, Gateway Music:)Ware, Gateway Networking Solutions, Gateway Online Network (O.N.) solution, Gateway Photo:)Ware, Gateway Professional PCs - Gateway DX4320 | User Guide - Page 262
Appendix A: Safety, Regulatory, and Legal Information 254 www.gateway.com - Gateway DX4320 | User Guide - Page 263
power connector 5 access point network 148 accessories 8 safety precautions 246 accounts America Online 57 ISP 57 user 129 activity indicators See indicators ad hoc networking 150, 151 adding icons to desktop removing 195 replacing 197 BIOS Setup utility 238 broadband troubleshooting 222 case - Gateway DX4320 | User Guide - Page 264
troubleshooting 222 using 84 cellular telephone memory cards 3, 117 Certificate of Authenticity 6 cleaning audio CD 224 case 175 CD 224 computer exterior 175 computer computer case 196 front bezel 197 program 37, 53 unresponsive program 18 window 5 network 5 parallel 5, 24 power 5 power cord 5 256 - Gateway DX4320 | User Guide - Page 265
desktop icons 35 desktop shortcuts 35 documents 49 DVD label 112 folders 39 movies 114 MP3 files 90 music CD 108 music files 90 video DVD 114 Customer Service Accounting 241 Sales resolution 122 using screen saver 126 documentation Gateway Web site 28 help 26 Help and Support 26 online help 27 257 - Gateway DX4320 | User Guide - Page 266
downloading files 61 dragging 23 drivers 181 reinstalling 181 updating 28, 183 drives activity media card reader 3 replacing 198, 203 sharing 140 troubleshooting 222, 225 types 84 viewing contents 38 viewing files transferring settings from old computer 158 ergonomics 12 Error-checking 169 eSupport using - Gateway DX4320 | User Guide - Page 267
troubleshooting 225 types 156 viewing list 38 Files and Settings Transfer Wizard 154 finding files and folders 44, 46, 156 Help and Support topics 26 specifications game multi-player 141 Gateway model number 6 serial number 6 Technical Support 240 Web address 28 Web site 28 gateway dial-up server 231 - Gateway DX4320 | User Guide - Page 268
114 power supply 214 printer 24, 158 programs 160, 184 scanner 24, 158 side panel 192 system battery 212 system board 216 Windows 186 Internet 56 account 57 button 21 connecting to 58 downloading files 61 requirements to access 57 sharing access 140 transferring settings from old computer 157 - Gateway DX4320 | User Guide - Page 269
See Internet service provider J jacks See connections K keyboard buttons 20 cleaning 176 Multifunction keyboard features 19 PS/2 port 5 shortcuts 53 troubleshooting 228 USB port 3, 5 keys application 19 arrow 19 directional 19 function 19 Multifunction keyboard 19 navigation 19 numeric 19 Windows 19 - Gateway DX4320 | User Guide - Page 270
troubleshooting 235 USB port 3, 5 moving files 41 files from old computer 153, 155 folders 41 Internet settings from old computer 157 pointer 23 screen objects 23 settings from old computer 84 using diskette drive 116 using DVD drive 84 using Windows Media Player 82, 95 multi-player game playing 141 - Gateway DX4320 | User Guide - Page 271
support Accounting 241 Sales 241 Warranty 241 Norton Antivirus 164, 165 numeric keypad 19 indicator 19 O online help 26, 27 button 20 online search button 21 opening computer case Windows Media Player file 82 Plug and Play devices USB support for 24 pointer 22 moving 23 ports See connections power - Gateway DX4320 | User Guide - Page 272
turning on computer 16 using UPS 136 power button 3 power supply replacing 214 uninterruptible 136 previous button 20 printer default 236 inkjet 8 installing 24, 158 laser 8 parallel port 5 sharing 141 troubleshooting 236 USB port 3, 5 printing documents 52 programming My Documents button 20 - Gateway DX4320 | User Guide - Page 273
playing file 80 speaker jack 5 special-function buttons 20 specifications 7 Standby mode 3, 131 Start button 33 Start menu 34 starting computer 3, 16 programs 23, 34 static electricity 191 stop button 20 streaming audio and video 141 support tool PC Doctor 221 surge protector 15 system battery 265 - Gateway DX4320 | User Guide - Page 274
support 240 testing CD drive 112 DVD drive 112 title bar 37 training CD 242 classroom 242 Gateway Learning Libraries 242 Learn with Gateway 242 transferring files from Internet 61 files from old computer 153, 155 Internet settings from old computer 157 settings from old computer 153 troubleshooting - Gateway DX4320 | User Guide - Page 275
3, 17, 18 turning on computer 3, 16 tutoring fee-based 242 U uninterruptible power supply (UPS) 9, 15, 136 updating device drivers 28 updating Norton AntiVirus 166 upgrading 189 UPS 9, 15, 136 USB port 3, 5, 24 user accounts adding 129 switching 130 V video capture 114 playing 82, 95 streaming - Gateway DX4320 | User Guide - Page 276
downloading files 61 Z Zip drive 9, 173 port 3, 5 268 - Gateway DX4320 | User Guide - Page 277
- Gateway DX4320 | User Guide - Page 278
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Customizing
Troubleshooting
your Gateway computer
user's
guide