Gateway T-6816 8512320 - Gateway Notebook Reference Guide R0 - Page 131

Modem (dial-up), Start, Control Panel, Hardware and Sound, Phone and Modem Options, Dialing Rules

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www.gateway.com Modem (dial-up) Your modem does not dial or does not connect • Make sure that the modem cable is plugged into the optional modem jack and not the Ethernet network jack. For the location of your modem jack, see "Back" on page 10. • Make sure that your notebook is connected to the telephone line and the telephone line has a dial tone. • Make sure that the modem cable is less than 6 feet (1.8 meters) long. • Remove any line splitters or surge protectors from your telephone line, then check for a dial tone by plugging a working telephone into the telephone wall jack. • If you have additional telephone services such as call waiting, call messaging, or voice mail, make sure that all messages are cleared and call waiting is disabled before using the modem. Contact your telephone service to get the correct code to temporarily disable the service. Also make sure that the modem dialing properties are set appropriately. Help For more information about dialing properties, click Start, then click Help and Support. Type the keyword dialing in the Search Help box, then press ENTER. To check the dialing properties: 1 Click (Start), then click Control Panel. The Control Panel window opens. 2 Click Hardware and Sound. 3 Click the Phone and Modem Options. The Phone and Modem Options dialog box opens. 4 Click the Dialing Rules tab. 5 Click the location from which you are dialing, then click Edit. The Edit Location dialog box opens. 6 Make sure that all settings are correct. 125

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www.gateway.com
125
Modem (dial-up)
Your modem does not dial or does not connect
•
Make sure that the modem cable is plugged into the
optional modem jack and not the Ethernet network jack.
For the location of your modem jack, see
“Back” on
page 10
.
•
Make sure that your notebook is connected to the
telephone line and the telephone line has a dial tone.
•
Make sure that the modem cable is less than 6 feet
(1.8 meters) long.
•
Remove any line splitters or surge protectors from your
telephone line, then check for a dial tone by plugging
a working telephone into the telephone wall jack.
•
If you have additional telephone services such as call
waiting, call messaging, or voice mail, make sure that
all messages are cleared and call waiting is disabled
before using the modem. Contact your telephone
service to get the correct code to temporarily disable
the service. Also make sure that the modem dialing
properties are set appropriately.
To check the dialing properties:
1
Click
(
Start
), then click
Control Panel
. The
Control Panel
window opens.
2
Click
Hardware and Sound
.
3
Click the
Phone and Modem Options
. The
Phone
and Modem Options
dialog box opens.
4
Click the
Dialing Rules
tab.
5
Click the location from which you are dialing, then
click
Edit
. The
Edit Location
dialog box opens.
6
Make sure that all settings are correct.
Help
F
or
m
ore
in
f
or
ma
tion
ab
out
di
al
in
g
properties
,
c
l
ic
k
Start
,
then
c
l
ic
k
Help and Support
. Ty
pe
the
k
e
yw
ord
dialing
in
the
Search Help
box
,
then
press
E
NTER
.