HP 3PAR StoreServ 7450 2-node HP 3PAR StoreServ 7000 SmartStart 1.2 User&# - Page 15
Configuring System Support Information, Configuring Your Time Zone, Changing Passwords
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for HP to perform fault detection and analysis on your HP 3PAR StoreServ Storage system that help maximize your storage availability. All remote communications are encrypted and transferred securely to HP 3PAR Central, and no customer application data is ever transferred. No other business information is collected, and the data is managed according to the HP Data Privacy policy. For more information, see: http://www8.hp.com/us/en/privacy/privacy.html To configure Remote Support: 1. Enter proxy server settings, if applicable. 2. To mask identifying information in all Service Processor log files, select the Make contents of Service Processor log files anonymous check box in the Advanced group box. When you anonymize log files, the Remote Support process replaces object names in log files (such as "TopSecretVirtualVolume") with meaningless sequential labels (such as "VVnnn"). 3. Click Next to continue the Service Processor configuration. This wizard will enable Remote Support upon completion. Configuring System Support Information To enable you to receive Remote Support for your storage system, you must provide the following system support information: • Company name • Technical contact name • Telephone number • FAX number (optional) • E-mail address • Mailing address of the installation site • Order type Configuring Your Time Zone To configure the time zone, select your continental region (Africa, America, Antarctica, Arctic, Asia, Atlantic, Australia, Europe, India, Pacific) and the city or country closest to you from the drop-down lists. NOTE: The time zones used in this wizard are based on the time zones listed in the tz database, also known as the zoneinfo database or IANA Time Zone Database. Changing Passwords • Enter a new, secure password for the setupusr user account. You will use the setupusr user account and your new password to access the Storage System Setup wizard and set up your HP 3PAR StoreServ Storage system. The setupusr account is used only for the initial system setup to access the SP from the setup wizards. • Enter a new, secure password for the 3parcust user account, which you will use for Service Processor Onsite Customer Care (SPOCC). NOTE: Passwords for the setupusr and 3parcust user accounts must be between 7 and 32 characters in length and consist of alphanumeric characters and the following special characters: period (.), plus sign (+), dash (-), equals sign (=), and forward slash (/). NOTE: To reset a password for the Service Processor, log in to SPOCC. If you have lost all Service Processor passwords and cannot log in to SPOCC, you must reimage the Service Processor. Configuring System Support Information 15