HP 3PAR StoreServ 7450 2-node HP 3PAR StoreServ 7000 SmartStart 1.2 User&# - Page 20

Troubleshooting System Setup, Collecting SmartStart Log Files, Collecting Service Processor Log Files

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a. Click Home to return to the SPOCC home page. The Transfer Status entry indicates the overall status of SP file transfer. b. To access the SP File Transfer Monitor, click Transfer Status. c. Verify that SP file transfer is successful: • The Last transfer status entry should include information about the last SP transfer, including the date and time and a status of OK. • The Number of files on transfer queue and retry queue values should be 0 (zero), which indicates the SP is currently able to pass files to the transport layer. • The Service Processor upload queue and SSAgent upload queue items show the number of files in the queue and should display the date, time, and file name of the most recent file to start uploading. If this queue becomes long, the Service Processor is encountering transfer issues. To remedy the situation, contact HP support. For more information, see "Troubleshooting System Setup" (page 20). The SP File Transfer Monitor refreshes every 15 seconds. For more information, see the HP 3PAR Service Processor Onsite Customer Care (SPOCC) User's Guide. For more information about Remote Support, see "Configuring Remote Support" (page 14). Troubleshooting System Setup If you cannot access the Service Processor Setup wizard, the Service Processor, or the Storage System Setup wizard: 1. Collect the SmartStart log files. 2. Collect the Service Processor log files. 3. Contact HP support and request support for your StoreServ 7000 Storage product. Collecting SmartStart Log Files To collect the SmartStart log files for HP support, zip all the files in the following folder: C:\Users\\SmartStart\log NOTE: You can continue to access the SmartStart log files in the Users folder after you have removed SmartStart from your system. Collecting Service Processor Log Files To collect the Service Processor log files for HP support: 1. Connect to Service Processor Onsite Customer Care (SPOCC). To do this, enter the SP IP address in a browser. 2. From the navigation pane, click Files. 3. Click the folder icons for files > syslog > apilogs. 4. In the Action column, click Download for each log file: File name SPSETLOG.log ARSETLOG.system_serial_number.log errorLog.log Description Service Processor setup log HP 3PAR StoreServ Storage system setup log General errors 20 Setting Up the HP 3PAR StoreServ Storage System

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a.
Click
Home
to return to the SPOCC home page.
The
Transfer Status
entry indicates the overall status of SP file transfer.
b.
To access the SP File Transfer Monitor, click
Transfer Status
.
c.
Verify that SP file transfer is successful:
•
The
Last transfer status
entry should include information about the last SP transfer,
including the date and time and a status of
OK
.
•
The
Number of files on transfer queue
and
retry queue
values should be 0 (zero),
which indicates the SP is currently able to pass files to the transport layer.
•
The
Service Processor upload queue
and
SSAgent upload queue
items show the
number of files in the queue and should display the date, time, and file name of the
most recent file to start uploading.
If this queue becomes long, the Service Processor is encountering transfer issues. To
remedy the situation, contact HP support. For more information, see
“Troubleshooting
System Setup” (page 20)
.
The SP File Transfer Monitor refreshes every 15 seconds.
For more information, see the
HP 3PAR Service Processor Onsite Customer Care (SPOCC) User’s
Guide
.
For more information about Remote Support, see
“Configuring Remote Support” (page 14)
.
Troubleshooting System Setup
If you cannot access the Service Processor Setup wizard, the Service Processor, or the Storage
System Setup wizard:
1.
Collect the SmartStart log files.
2.
Collect the Service Processor log files.
3.
Contact HP support and request support for your StoreServ 7000 Storage product.
Collecting SmartStart Log Files
To collect the SmartStart log files for HP support, zip all the files in the following folder:
C:\Users\<username>\SmartStart\log
NOTE:
You can continue to access the SmartStart log files in the
Users
folder after you have
removed SmartStart from your system.
Collecting Service Processor Log Files
To collect the Service Processor log files for HP support:
1.
Connect to Service Processor Onsite Customer Care (SPOCC). To do this, enter the SP IP
address in a browser.
2.
From the navigation pane, click
Files
.
3.
Click the folder icons for
files
>
syslog
>
apilogs
.
4.
In the
Action
column, click
Download
for each log file:
Description
File name
Service Processor setup log
SPSETLOG.log
HP 3PAR StoreServ Storage system setup log
ARSETLOG.system_serial_number.log
General errors
errorLog.log
20
Setting Up the HP 3PAR StoreServ Storage System