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HP 930c HP DeskJet 930CM Printer - (English) UserÂ’s Guide for Mac - Page 44

Getting Help When Things Go Wrong - download

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4 Getting Help When Things Go Wrong Troubleshooting Tips It's frustrating when things go wrong, but the following pages contain tips that can help you determine what the problem is and how to fix it. Be sure cable connections are secure. Make sure that you are using the right cable for your operating system. Check if your question is similar to those listed below and then follow the instructions found in that section: The printer software won't install, what's wrong? See pages 37-38. Why won't it print? See pages 39-40. What do the flashing lights mean? See page 42. Is there a problem with your printout? See pages 43-46. The printer software won't install, what's wrong? What is the problem? I inserted a CD, but the computer couldn't read it. Possible cause • The CD wasn't properly inserted. OR • The CD player may be damaged. OR • The CD may be damaged. OR • The CD-ROM extension may be turned off. To solve the problem... 1 Reinsert the CD and try again. If this doesn't solve your problem... 2 Try inserting a CD that you know works. If that CD doesn't work, you may need to replace your CD player. 3 If other CD's work but the printer software CD doesn't, you may have a damaged CD. You can download the printer software from the HP Customer Care web site: www.hp.com/go/support 4 If you don't have Web access, contact HP Customer Care. See page 49, to locate the phone number nearest you. 37

Section	Page
Table of Contents	4
Introduction	6
Printing Basics	8
Buttons and Lights	8
Paper Trays	9
Printer Maintenance Tips	10
Using Your Printer Software	11
Choosing Your Printer	11
Other Ways to Select a Default Printer	12
Desktop Printing	13
Checking Printer Status	13
Page Setup - Controlling Page Layout	14
Print Dialog Box	15
Getting the Right Paper	21
Printing on Different Types of Paper and Media	22
HP Deskjet Utility	34
Using and Caring for Your Print Cartridges	35
Print Cartridge Status	35
1 Insert a print cartridge if it is missing.	36
2 Remove and reinsert the existing print cartridge.	36
3 If there is still a problem, verify that the cartridge is an HP C6578 Series, easy reference nu...	36
4 If the problem persists, replace the cartridge.	36
1 Insert a print cartridge if it is missing.	36
2 Remove and reinsert the existing print cartridge.	36
3 If there is still a problem, verify that the cartridge is an HP 51645 Series, easy reference nu...	36
4 If the problem persists, replace the cartridge.	36
Replacing Print Cartridges	37
To replace a print cartridge:	37
1 To access the print cartridge cradle, make sure the OUT tray is down and then press the Power B...	37
2 Open the top cover. The cradle moves to an accessible position.	37
3 Raise the cradle latch.	37
4 Lift the print cartridge out and discard it.	37
Warning	37
5 Remove the replacement print cartridge from its packaging and carefully remove the protective v...	38
Warning	38
6 Push the print cartridge firmly, straight down into the print cartridge cradle.	38
7 Close the cradle latch. When the latch is fully closed, you will hear a click.	38
8 Load plain white paper in the IN tray.	38
9 Close the top cover, then a calibration page will print.	38
10 If the Print Cartridge Status Light continues to blink after you install the new print cartrid...	38
Storing Print Cartridges	39
Warning	39
Cleaning Print Cartridges	40
When Do You Need to Clean?	40
If You See Missing Lines or Dots...	40
1 Double-click the HP Deskjet Utility icon in the Utilities folder on your hard drive’s main dire...	40
2 Click the Clean panel, then click the Clean button. Follow the on-screen directions.	40
If You See Ink Streaks...	40
1 Double-click the HP Deskjet Utility icon in the Utilities folder on your hard drive’s main dire...	40
2 Click the Clean panel, then click the Clean button. Follow the on-screen directions. If this do...	40
Manually Cleaning the Print Cartridges and Print Cartridge Cradle	41
1 Press the Power Button to turn the printer on, then lift the top cover.	41
2 After the print cartridges move into an accessible position, unplug the power cord from the bac...	41
Warning	41
3 Remove the print cartridges and set them on a piece of paper with the ink nozzle plate facing up.	41
4 Dip a clean cotton swab into distilled water and squeeze any excess water from the swab.	41
5 Clean the face and edges of the print cartridge as shown. Do NOT wipe the nozzle plate.	41
6 Inspect the cartridge for fibers on the face and edges. If fibers are still present, repeat the...	41
7 Repeat the cleaning process for the other print cartridge.	41
1 Using clean, moistened swabs, wipe the underside of each wall of the cradle.	42
2 Repeat until no ink residue is seen on a clean swab.	42
3 Reinsert the print cartridges, then close the printer’s top cover.	42
4 Load white paper into the IN tray.	42
5 Reinsert the electrical power cord into the back of the printer.	42
6 Print a test page. Double-click the HP Deskjet Utility, icon in the Utilities folder on your ha...	42
Damage Resulting from Refilling the Print Cartridges	43
Getting Help When Things Go Wrong	44
Troubleshooting Tips	44
The printer software won’t install, what’s wrong?	44
1 Reinsert the CD and try again. If this doesn’t solve your problem…	44
2 Try inserting a CD that you know works. If that CD doesn’t work, you may need to replace your C...	44
3 If other CD’s work but the printer software CD doesn’t, you may have a damaged CD. You can down...	44
4 If you don’t have Web access, contact HP Customer Care. See page49, to locate the phone number...	44
1 Make sure your printer is on and all connections are secure.	45
2 Close any virus protection programs that are running on your computer.	45
3 Uninstall your printer software. Insert the printer software CD into your computer, select Unin...	45
4 If you have been using Apple’s QuickDraw GX software, turn it off. Your HP Deskjet printer is n...	45
Why won’t it print? continued	46
1 Make sure the power is on.	46
2 Make sure that all cable connections are secure.	46
1 Pull the paper out of either the IN tray or the OUT tray.	46
2 Press the Resume Button on the front of the printer.	46
3 If you were printing labels, make sure a label did not become unglued from the label sheet whil...	46
4 If the paper jam has cleared, print your document again.	46
5 If the paper jam hasn’t cleared, open the Rear Access Door by turning the knob (counter-clockwi...	46
6 Pull the jammed paper out of the printer, then replace the Rear Access Door.	46
7 Print your document again.	46
1 Lower the Fold-Up tray, and pull out the IN tray.	46
2 Slide out both of the paper guides.	46
3 Load paper and print your document.	46
1 Insert the Rear Access Door and engage lock.	46
2 Print your document again.	46
1 Check the amount of RAM and processor speed in your computer.	47
2 Free up some space on the computer’s hard drive. Having less than 100 MB of free space on your ...	47
1 Lift the printer cover and check the Print Cartridge status icons to make sure you are not out ...	48
2 If you are out of ink, replace the print cartridge. See “Replacing Print Cartridges” on page 30.	48
3 Print your document again.	48
1 Save the fax in a graphic format, such as TIFF.	48
2 Place it in a word processing document and print it from there.	48
What do the flashing lights mean?	49
1 Insert paper.	49
2 Press the Resume Button .	49
1 Pull the paper out of either the IN tray or the OUT tray.	49
2 Press the Resume Button on the front of the printer.	49
3 If you were printing labels, make sure a label did not become unglued from the label sheet whil...	49
4 If the paper jam has cleared, print your document again.	49
5 If the paper jam hasn’t cleared, open the Rear Access Door by turning the knob (counter clockwi...	49
6 Pull the jammed paper out of the printer, then replace the Rear Access Door.	49
7 Print your document again.	49
1 Follow the on-screen directions for how to insert the paper.	49
2 Press the Resume Button .	49
1 Press the Power Button to turn the printer off. Then press the Power Button again to turn the p...	49
2 If that doesn’t solve the problem, press the Power Button to turn the printer off.	49
3 Unplug the printer.	49
4 Plug the printer back in.	49
5 Press the Power Button to turn the printer on.	49
Is there a problem with your printout? continued	50
1 Make sure the media is correctly oriented in the IN tray.	50
2 Make sure the paper guides fit snugly against the media.	50
1 Check the print cartridges status. See “Print Cartridge Status” on page 28.	51
2 If the printer is running out of ink, replace the print cartridge. See “Replacing Print Cartrid...	51
1 Choose Print from the File menu.	51
2 Choose Ink Controls from the General menu.	51
3 Use the sliders to adjust ink density and ink drying time.	51
1 Review the printing instructions on page15.	53
2 Make sure that the paper length guides are snug up against the photo paper.	53
1 Go to the Paper/Type Quality dialog box. See “Paper Type/Quality” on page10.	53
2 Select HP Photo Paper as the Paper Type.	53
3 Select Best as the Quality type.	53
4 Select High Res Photo from better print resolution.	53
5 Print your document.	53
1 Go to the Paper Type/Quality dialog box. See “Paper Type/Quality” on page10.	53
2 Select Best print quality.	53
HP Customer Care	55
Electronic Support Infomation	55
HP Customer Care Online	55
HP Customer Care Audio Tips (U.S. Only) — Toll-Free Automated Support Line	55
Printer Software	55
HP Customer Care Repair	55
HP Customer Care by Phone	56
After the Warranty	57
Extended Warranty Options	57
Supplies and Accessories	58
Printer Supplies	58
Printer Quick Start Posters and User’s Guide for Macintosh	58
Paper and Other Media	59
Ordering Information	60
Setup Instructions	62
Using a USB Connection	62
1 Plug in the electrical power cord	62
2 Load white paper	62
3 Insert the print cartridges	63
a Press Power Button to turn on printer.	63
b Remove vinyl tape from print cartridges.	63
c Open top cover, then insert print cartridges.	63
d Close top cover.	63
4 Connect the USB cable	63
5 Install the printer software	64
a Insert the HP Printer Software CD into your CD-ROM drive.	64
b Double-click the HP Deskjet 900 Series Installer icon.	64
c Follow the on-screen instructions to complete the installation. Your computer will restart when...	64
d After your computer restarts, the HP Deskjet Utility (Select Printer) dialog box opens.	64
Specifications	65
Legal Information	68
Regulatory Notices	68
Hewlett-Packard Company	68
Limited Warranty Statement	69
HP Year 2000 Warranty	69