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HP 930c HP DeskJet 930CM Printer - (English) UserÂ’s Guide for Mac - Page 56

HP Customer Care by Phone

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4 Getting Help When Things Go Wrong HP Customer Care by Phone Within one year from the time of your purchase, phone support is provided to you free of charge. However, if you are calling long distance, longdistance charges may apply. Before placing a call for help, please make sure that: • You have checked your Quick Start Poster and this User's Guide for installation and troubleshooting tips. • You have the following information available: - Your printer's serial number (the label is on the printer's bottom). - Your printer's model number (the label is on the front of the printer). - The model of the computer. - The version of the printer and software program (if applicable). If you need help from a service technician, call us while you're in front of your computer and printer. That way we can help you with your questions immediately! Argentina Australia Austria Belgium (Dutch) Belgium (French) Brazil Canada Chile China Czech Republic Denmark English International Finland France Germany Greece Hong Kong Hungary India Indonesia Ireland (541) 778-8380 +61 3 8877 8000 +43 (0) 711 420 10 80 +32 (0)2 62688 06 +32 (0)2 62688 07 011 829-6612 (905) 206-4663 800 36 0999 +86 (0) 10 6564 5959 +42 (0)2 6130 7310 +45 (0) 39 29 4099 +44 (0) 171 512 5202 +358 (0) 203 4 7 288 +33 (0) 143623434 +49 (0) 180 52 58 143 +30 (0) 1 619 64 11 (800) 96 7729 +36 (0) 1382 1111 +91 11 682 60 35 +62 (21) 350 3408 +353 (0) 1662 5525 Israel +972-(0)-9-9524848 Italy +39 (0) 2 264 10350 Japan +81 3 3335-8333 Korea +82 (2) 3270 0700 Korea, outside Seoul 080 999 0700 Malaysia +60 (3) 2952566 Malaysia, Penang 1 300 88 00 28 Mexico 01 800 472 6684 Netherlands +31 (0) 20 606 8751 New Zealand +64 (9) 356-6640 Norway +47 22 116299 Philippines +66 (2) 867 3551 Poland +48 22 519 06 00 Portugal +351 21 318 6333 Republic of South Africa, inside RSA 086 000 1030 Republic of South Africa, outside RSA +27-11 258 9301 Russia, Moscow +7 095 797 3520 Russia, St. Petersburg +7 812 346 7997 Singapore +65 272 5300 Spain +34 9 02321 123 Sweden +46 (0) 8 6192170 Switzerland +41 (0) 84 8801111 Taiwan +886 2-2717-0055 Thailand +66 (2) 661 4011 Turkey +90 (0) 212 221 6969 United Kingdom +44 (0) 207 512 5202 U.S. (208) 344-4131 Venezuela 800 47 888 Vietnam +84 (0) 8 823 4530 49

Section	Page
Table of Contents	4
Introduction	6
Printing Basics	8
Buttons and Lights	8
Paper Trays	9
Printer Maintenance Tips	10
Using Your Printer Software	11
Choosing Your Printer	11
Other Ways to Select a Default Printer	12
Desktop Printing	13
Checking Printer Status	13
Page Setup - Controlling Page Layout	14
Print Dialog Box	15
Getting the Right Paper	21
Printing on Different Types of Paper and Media	22
HP Deskjet Utility	34
Using and Caring for Your Print Cartridges	35
Print Cartridge Status	35
1 Insert a print cartridge if it is missing.	36
2 Remove and reinsert the existing print cartridge.	36
3 If there is still a problem, verify that the cartridge is an HP C6578 Series, easy reference nu...	36
4 If the problem persists, replace the cartridge.	36
1 Insert a print cartridge if it is missing.	36
2 Remove and reinsert the existing print cartridge.	36
3 If there is still a problem, verify that the cartridge is an HP 51645 Series, easy reference nu...	36
4 If the problem persists, replace the cartridge.	36
Replacing Print Cartridges	37
To replace a print cartridge:	37
1 To access the print cartridge cradle, make sure the OUT tray is down and then press the Power B...	37
2 Open the top cover. The cradle moves to an accessible position.	37
3 Raise the cradle latch.	37
4 Lift the print cartridge out and discard it.	37
Warning	37
5 Remove the replacement print cartridge from its packaging and carefully remove the protective v...	38
Warning	38
6 Push the print cartridge firmly, straight down into the print cartridge cradle.	38
7 Close the cradle latch. When the latch is fully closed, you will hear a click.	38
8 Load plain white paper in the IN tray.	38
9 Close the top cover, then a calibration page will print.	38
10 If the Print Cartridge Status Light continues to blink after you install the new print cartrid...	38
Storing Print Cartridges	39
Warning	39
Cleaning Print Cartridges	40
When Do You Need to Clean?	40
If You See Missing Lines or Dots...	40
1 Double-click the HP Deskjet Utility icon in the Utilities folder on your hard drive’s main dire...	40
2 Click the Clean panel, then click the Clean button. Follow the on-screen directions.	40
If You See Ink Streaks...	40
1 Double-click the HP Deskjet Utility icon in the Utilities folder on your hard drive’s main dire...	40
2 Click the Clean panel, then click the Clean button. Follow the on-screen directions. If this do...	40
Manually Cleaning the Print Cartridges and Print Cartridge Cradle	41
1 Press the Power Button to turn the printer on, then lift the top cover.	41
2 After the print cartridges move into an accessible position, unplug the power cord from the bac...	41
Warning	41
3 Remove the print cartridges and set them on a piece of paper with the ink nozzle plate facing up.	41
4 Dip a clean cotton swab into distilled water and squeeze any excess water from the swab.	41
5 Clean the face and edges of the print cartridge as shown. Do NOT wipe the nozzle plate.	41
6 Inspect the cartridge for fibers on the face and edges. If fibers are still present, repeat the...	41
7 Repeat the cleaning process for the other print cartridge.	41
1 Using clean, moistened swabs, wipe the underside of each wall of the cradle.	42
2 Repeat until no ink residue is seen on a clean swab.	42
3 Reinsert the print cartridges, then close the printer’s top cover.	42
4 Load white paper into the IN tray.	42
5 Reinsert the electrical power cord into the back of the printer.	42
6 Print a test page. Double-click the HP Deskjet Utility, icon in the Utilities folder on your ha...	42
Damage Resulting from Refilling the Print Cartridges	43
Getting Help When Things Go Wrong	44
Troubleshooting Tips	44
The printer software won’t install, what’s wrong?	44
1 Reinsert the CD and try again. If this doesn’t solve your problem…	44
2 Try inserting a CD that you know works. If that CD doesn’t work, you may need to replace your C...	44
3 If other CD’s work but the printer software CD doesn’t, you may have a damaged CD. You can down...	44
4 If you don’t have Web access, contact HP Customer Care. See page49, to locate the phone number...	44
1 Make sure your printer is on and all connections are secure.	45
2 Close any virus protection programs that are running on your computer.	45
3 Uninstall your printer software. Insert the printer software CD into your computer, select Unin...	45
4 If you have been using Apple’s QuickDraw GX software, turn it off. Your HP Deskjet printer is n...	45
Why won’t it print? continued	46
1 Make sure the power is on.	46
2 Make sure that all cable connections are secure.	46
1 Pull the paper out of either the IN tray or the OUT tray.	46
2 Press the Resume Button on the front of the printer.	46
3 If you were printing labels, make sure a label did not become unglued from the label sheet whil...	46
4 If the paper jam has cleared, print your document again.	46
5 If the paper jam hasn’t cleared, open the Rear Access Door by turning the knob (counter-clockwi...	46
6 Pull the jammed paper out of the printer, then replace the Rear Access Door.	46
7 Print your document again.	46
1 Lower the Fold-Up tray, and pull out the IN tray.	46
2 Slide out both of the paper guides.	46
3 Load paper and print your document.	46
1 Insert the Rear Access Door and engage lock.	46
2 Print your document again.	46
1 Check the amount of RAM and processor speed in your computer.	47
2 Free up some space on the computer’s hard drive. Having less than 100 MB of free space on your ...	47
1 Lift the printer cover and check the Print Cartridge status icons to make sure you are not out ...	48
2 If you are out of ink, replace the print cartridge. See “Replacing Print Cartridges” on page 30.	48
3 Print your document again.	48
1 Save the fax in a graphic format, such as TIFF.	48
2 Place it in a word processing document and print it from there.	48
What do the flashing lights mean?	49
1 Insert paper.	49
2 Press the Resume Button .	49
1 Pull the paper out of either the IN tray or the OUT tray.	49
2 Press the Resume Button on the front of the printer.	49
3 If you were printing labels, make sure a label did not become unglued from the label sheet whil...	49
4 If the paper jam has cleared, print your document again.	49
5 If the paper jam hasn’t cleared, open the Rear Access Door by turning the knob (counter clockwi...	49
6 Pull the jammed paper out of the printer, then replace the Rear Access Door.	49
7 Print your document again.	49
1 Follow the on-screen directions for how to insert the paper.	49
2 Press the Resume Button .	49
1 Press the Power Button to turn the printer off. Then press the Power Button again to turn the p...	49
2 If that doesn’t solve the problem, press the Power Button to turn the printer off.	49
3 Unplug the printer.	49
4 Plug the printer back in.	49
5 Press the Power Button to turn the printer on.	49
Is there a problem with your printout? continued	50
1 Make sure the media is correctly oriented in the IN tray.	50
2 Make sure the paper guides fit snugly against the media.	50
1 Check the print cartridges status. See “Print Cartridge Status” on page 28.	51
2 If the printer is running out of ink, replace the print cartridge. See “Replacing Print Cartrid...	51
1 Choose Print from the File menu.	51
2 Choose Ink Controls from the General menu.	51
3 Use the sliders to adjust ink density and ink drying time.	51
1 Review the printing instructions on page15.	53
2 Make sure that the paper length guides are snug up against the photo paper.	53
1 Go to the Paper/Type Quality dialog box. See “Paper Type/Quality” on page10.	53
2 Select HP Photo Paper as the Paper Type.	53
3 Select Best as the Quality type.	53
4 Select High Res Photo from better print resolution.	53
5 Print your document.	53
1 Go to the Paper Type/Quality dialog box. See “Paper Type/Quality” on page10.	53
2 Select Best print quality.	53
HP Customer Care	55
Electronic Support Infomation	55
HP Customer Care Online	55
HP Customer Care Audio Tips (U.S. Only) — Toll-Free Automated Support Line	55
Printer Software	55
HP Customer Care Repair	55
HP Customer Care by Phone	56
After the Warranty	57
Extended Warranty Options	57
Supplies and Accessories	58
Printer Supplies	58
Printer Quick Start Posters and User’s Guide for Macintosh	58
Paper and Other Media	59
Ordering Information	60
Setup Instructions	62
Using a USB Connection	62
1 Plug in the electrical power cord	62
2 Load white paper	62
3 Insert the print cartridges	63
a Press Power Button to turn on printer.	63
b Remove vinyl tape from print cartridges.	63
c Open top cover, then insert print cartridges.	63
d Close top cover.	63
4 Connect the USB cable	63
5 Install the printer software	64
a Insert the HP Printer Software CD into your CD-ROM drive.	64
b Double-click the HP Deskjet 900 Series Installer icon.	64
c Follow the on-screen instructions to complete the installation. Your computer will restart when...	64
d After your computer restarts, the HP Deskjet Utility (Select Printer) dialog box opens.	64
Specifications	65
Legal Information	68
Regulatory Notices	68
Hewlett-Packard Company	68
Limited Warranty Statement	69
HP Year 2000 Warranty	69

Match case Limit results 1 per page

Getting Help When Things Go Wrong

HP Customer Care by Phone

Within one year from the time of your purchase,

phone support is provided to you free of charge.

However, if you are calling long distance, long-

distance charges may apply. Before placing a call

for help, please make sure that:

•

You have checked your

Quick Start Poster

and

this

User’s Guide

for installation and

troubleshooting tips.

•

You have the following information available:

–

Your printer’s serial number (the label is on the

printer’s bottom).

–

Your printer’s model number (the label is on the

front of the printer).

–

The model of the computer.

–

The version of the printer and software program (if

applicable).

If you need help from a service technician, call us

while you’re in front of your computer and printer.

That way we can help you with your questions

immediately!

Argentina

(541) 778-8380

Australia

+61 3 8877 8000

Austria

+43 (0) 711 420 10 80

Belgium (Dutch)

+32 (0)2 62688 06

Belgium (French)

+32 (0)2 62688 07

Brazil

011 829-6612

Canada

(905) 206-4663

Chile

800 36 0999

China

+86 (0) 10 6564 5959

Czech Republic

+42 (0)2 6130 7310

Denmark

+45 (0) 39 29 4099

English International

+44 (0) 171 512 5202

Finland

+358 (0) 203 4 7 288

France

+33 (0) 143623434

Germany

+49 (0) 180 52 58 143

Greece

+30 (0) 1 619 64 11

Hong Kong

(800) 96 7729

Hungary

+36 (0) 1382 1111

India

+91 11 682 60 35

Indonesia

+62 (21) 350 3408

Ireland

+353 (0) 1662 5525

Israel

+972-(0)-9-9524848

Italy

+39 (0) 2 264 10350

Japan

+81 3 3335-8333

Korea

+82 (2) 3270 0700

Korea, outside Seoul

080 999 0700

Malaysia

+60 (3) 2952566

Malaysia, Penang

1 300 88 00 28

Mexico

01 800 472 6684

Netherlands

+31 (0) 20 606 8751

New Zealand

+64 (9) 356-6640

Norway

+47 22 116299

Philippines

+66 (2) 867 3551

Poland

+48 22 519 06 00

Portugal

+351 21 318 6333

Republic of South Africa,

inside RSA

086 000 1030

Republic of South Africa,

outside RSA

+27-11 258 9301

Russia, Moscow

+7 095 797 3520

Russia, St. Petersburg

+7 812 346 7997

Singapore

+65 272 5300

Spain

+34 9 02321 123

Sweden

+46 (0) 8 6192170

Switzerland

+41 (0) 84 8801111

Taiwan

+886 2-2717-0055

Thailand

+66 (2) 661 4011

Turkey

+90 (0) 212 221 6969

United Kingdom

+44 (0) 207 512 5202

U.S.

(208) 344-4131

Venezuela

800 47 888

Vietnam

+84 (0) 8 823 4530