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HP CP1215 HP Color LaserJet CP1210 Series - User Guide - Page 66

Basic troubleshooting checklist, Factors that affect product performance - troubleshooting guide

UPC - 883585140114

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Basic troubleshooting checklist If you are experiencing problems with the product, use the following checklist to identify the cause of the problem: ● Is the product connected to power? ● Is the product on? ● Is the product in the Ready state? ● Are all necessary cables connected? ● Are genuine HP supplies installed? ● Were recently replaced print cartridges installed correctly, and was the pull tab on the cartridge removed? For additional information about installation and setup, see the getting started guide. If you cannot find solutions to problems in this guide, go to www.hp.com/support/ljcp1210series. Factors that affect product performance Several factors affect the time it takes to print a job: ● Maximum product speed, measured in pages per minute (ppm) ● The use of special paper (such as transparencies, heavy paper, and custom-size paper) ● Product processing and download time ● The complexity and size of graphics ● The speed of the computer you are using ● The USB connection 58 Chapter 7 Solve problems ENWW

Section	Page
Basics	9
Product features	10
Walkaround	11
Front view	11
Back and side view	11
Control-panel walkaround	12
USB connection	13
Model and serial numbers	13
Software	15
Supported operating systems	16
Printer driver	16
Priority for print settings	17
Open the printer driver and change the print settings	18
Remove product software	18
Utilities	19
HP Color LaserJet CP1210 Series Toolbox software	19
Status Alerts software	19
Paper and print media	21
Understand paper and print media use	22
Supported paper and print media sizes	23
Supported paper types and tray capacity	25
Special paper or print media guidelines	26
Load paper and print media	27
Print tasks	29
Change the print driver to match the media type and size	30
Printer-driver Help	31
Cancel a print job	32
Create and use printing shortcuts in Windows	33
Print booklets	34
Print-quality settings	35
Print on special media	36
Resize documents	37
Set the print orientation	38
Use watermarks	39
Print on both sides of the page (manual duplex)	40
Print multiple pages on one sheet of paper in Windows	41
Color	43
Manage color	44
Print in Grayscale	44
Automatic or manual color adjustment	44
Manual color options	44
Color Themes	45
Advanced color use	46
HP ImageREt 2400	46
Media selection	46
Color options	46
Standard red-green-blue (sRGB)	46
Match colors	47
Use the HP Color LaserJet CP1210 Series Toolbox to print the Microsoft Office Basic Colors palette	47
Manage and maintain	49
Print information pages	50
Use the HP Color LaserJet CP1210 Series Toolbox software	51
View HP Color LaserJet CP1210 Series Toolbox	51
Status	52
Event log	52
Help	53
Device Settings	54
Paper Handling	54
Print Quality	55
Print Density	55
Print Modes	56
Paper Types	56
System Setup	56
Set up Status Alerts	56
Service	56
Shop for Supplies	57
Other Links	57
Manage supplies	58
Print-cartridge storage	58
HP policy on non-HP print cartridges	58
HP fraud hotline and Web site	58
Cartridge out override	59
Replace print cartridges	60
Clean the product	63
Solve problems	65
Basic troubleshooting checklist	66
Factors that affect product performance	66
Status-light patterns	67
Status-alert messages	71
Jams	75
Jam recovery	75
Common causes of jams	76
Clear jams	77
Jam in tray 1	77
Jam in fuser area	78
Jam in output bin	79
Print quality problems	80
Improve print quality	80
Identify and correct print defects	80
Print-quality checklist	80
General print quality issues	81
Solve issues with color documents	85
Use the HP Color LaserJet CP1210 Series Toolbox to troubleshoot print-quality problems	87
Calibrate the product	87
Performance problems	88
Product software problems	89
Supplies and accessories	91
Order parts, accessories, and supplies	92
Order directly from HP	92
Order through service or support providers	92
Order directly through the HP Color LaserJet CP1210 Series Toolbox software	92
Part numbers	93
Service and support	95
Hewlett-Packard limited warranty statement	96
Print cartridge limited warranty statement	97
HP Customer Care	98
Online Services	98
Telephone support	98
Software utilities, drivers, and electronic information	98
HP direct ordering for accessories or supplies	98
HP service information	98
HP service agreements	98
HP Color LaserJet CP1210 Series Toolbox	98
HP maintenance agreements	100
HP Care Pack™ Services and Service Agreements	100
Extended warranty	100
Repack the product	101
Service information form	102
Specifications	103
Physical specifications	104
Operating-environment specifications	104
Electrical specifications	105
Power-consumption specifications	105
Acoustic emissions	106
Paper and print media specifications	106
Skew specifications	106
Regulatory information	107
FCC regulations	108
Environmental product stewardship program	109
Protecting the environment	109
Ozone production	109
Power consumption	109
Paper use	109
Plastics	109
HP LaserJet print supplies	109
Return and recycling instructions	110
United States and Puerto Rico	110
Multiple returns (two to eight cartridges)	110
Single returns	110
Shipping	110
Non-US returns	110
Paper	110
Material restrictions	110
Disposal of waste equipment by users in private households in the European Union	111
Material Safety Data Sheet (MSDS)	111
For more information	111
Declaration of conformity	112
Safety statements	113
Laser safety	113
Canadian DOC regulations	113
VCCI statement (Japan)	113
Power cord statement (Japan)	113
EMI statement (Korea)	113
Laser statement for Finland	114
Substances Table (China)	115