HP CP1215 HP Color LaserJet CP1210 Series - User Guide - Page 83

Paper, Type is, open the HP Color LaserJet CP1210 - laserjet color laser printer

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Problem Cause Solution Marks repeatedly appear at even intervals on the printed side of the page. The device is not set to print on the type of media on which you want to print. In the printer driver, select the Paper tab and set Type is to match the type of paper on which you are printing. Print speed might be slower if you are using heavy paper. Internal parts might have toner on them. The problem typically corrects itself after a few more pages. The paper path might need cleaning. Clean the paper path. See Clean the product on page 55. The fuser might be damaged or dirty. To determine if the fuser has a problem, open the HP Color LaserJet CP1210 Series Toolbox and print the print-quality diagnostics page. See Use the HP Color LaserJet CP1210 Series Toolbox software on page 43. Contact HP Customer Care. See HP Customer Care on page 90 or the support flyer that came in the box. A print cartridge may have a problem. To determine which cartridge has a problem, open the HP Color LaserJet CP1210 Series Toolbox and print the print-quality diagnostics page. See Use the HP Color LaserJet CP1210 Series Toolbox software on page 43. Marks repeatedly appear at even intervals on the unprinted side of the page. Internal parts might have toner on them. The problem typically corrects itself after a few more pages. The paper path might need cleaning. Clean the paper path. See Clean the product on page 55. The fuser might be damaged or dirty. To determine if the fuser has a problem, open the HP Color LaserJet CP1210 Series Toolbox and print the print-quality diagnostics page. See Use the HP Color LaserJet CP1210 Series Toolbox software on page 43. Contact HP Customer Care. See HP Customer Care on page 90 or the support flyer that came in the box. The printed page contains misformed characters. The media might not meet HP specifications. Use a different paper, such as highquality paper that is intended for color laser printers. If characters are incorrectly formed so that they produce a wavy effect, the laser scanner might need service. Verify that the problem also occurs on the Configuration page. If so, contact HP Customer Care. See HP Customer Care on page 90 or the support flyer that came in the box. ENWW Print quality problems 75

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Problem
Cause
Solution
Marks repeatedly appear at even
intervals on the printed side of the page.
The device is not set to print on the type
of media on which you want to print.
In the printer driver, select the
Paper
tab
and set
Type is
to match the type of
paper on which you are printing. Print
speed might be slower if you are using
heavy paper.
Internal parts might have toner on them.
The problem typically corrects itself after
a few more pages.
The paper path might need cleaning.
Clean the paper path. See
Clean the
product
on page
55
.
The fuser might be damaged or dirty.
To determine if the fuser has a problem,
open the HP Color LaserJet CP1210
Series Toolbox and print the print-quality
diagnostics page. See
Use the HP Color
LaserJet CP1210 Series Toolbox
software
on page
43
.
Contact HP Customer Care. See
HP Customer Care
on page
90
or the
support flyer that came in the box.
A print cartridge may have a problem.
To determine which cartridge has a
problem, open the HP Color LaserJet
CP1210 Series Toolbox and print the
print-quality diagnostics page. See
Use
the HP Color LaserJet CP1210 Series
Toolbox software
on page
43
.
Marks repeatedly appear at even
intervals on the unprinted side of the
page.
Internal parts might have toner on them.
The problem typically corrects itself after
a few more pages.
The paper path might need cleaning.
Clean the paper path. See
Clean the
product
on page
55
.
The fuser might be damaged or dirty.
To determine if the fuser has a problem,
open the HP Color LaserJet CP1210
Series Toolbox and print the print-quality
diagnostics page. See
Use the HP Color
LaserJet CP1210 Series Toolbox
software
on page
43
.
Contact HP Customer Care. See
HP Customer Care
on page
90
or the
support flyer that came in the box.
The printed page contains misformed
characters.
The media might not meet HP
specifications.
Use a different paper, such as high-
quality paper that is intended for color
laser printers.
If characters are incorrectly formed so
that they produce a wavy effect, the laser
scanner might need service.
Verify that the problem also occurs on
the Configuration page. If so, contact
HP Customer Care. See
HP Customer
Care
on page
90
or the support flyer
that came in the box.
ENWW
Print quality problems
75