HP Color LaserJet Professional CP5220 HP Color LaserJet Professional CP5220 Se - Page 107

Control-panel message, Status alert, Description, Recommended action, XX Error, Turn off then

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Control-panel message 54.XX Error Turn off then on Status alert 55.X Error Turn off then on 57.X Fan error Turn off then on 59.X Error Turn off then on ENWW Description Recommended action The product has experienced an 1. error with one of the internal sensors. Open the door to the cartridge tray and slide out the cartridge tray. ● 54.15 = yellow ● 54.16 = magenta ● 54.17 = cyan ● 54.18 = black 2. Inspect the white mechanism on the relevant cartridge. It is located on the right side of the cartridge. 3. Push the mechanism in and out slowly. A black flag will raise up as you push it. It should move smoothly. If not, push repeatedly to try to free up any potential obstruction. 4. Push in the cartridge tray and close the door. If the message persists, contact HP support. The product has experienced an internal error. Turn the product power off, wait at least 30 seconds, and then turn the product power on and wait for it to initialize. If you are using a surge protector, remove it. Plug the product directly into the wall socket. Turn the product power on. If the message persists, contact HP support. The product has experienced a problem with its internal fan. Turn the product power off, wait at least 30 seconds, and then turn the product power on and wait for it to initialize. If you are using a surge protector, remove it. Plug the product directly into the wall socket. Turn the product power on. If the message persists, contact HP support. The product has experienced a problem with one of the motors. Turn the product power off, wait at least 30 seconds, and then turn the product power on and wait for it to initialize. If you are using a surge protector, remove it. Plug the product directly into the wall socket. Turn the product power on. If the message persists, contact HP support. Interpret control-panel and status-alert messages 95

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Control-panel message
Status alert
Description
Recommended action
54.XX Error
Turn off then on
The product has experienced an
error with one of the internal
sensors.
●
54.15 = yellow
●
54.16 = magenta
●
54.17 = cyan
●
54.18 = black
1.
Open the door to the
cartridge tray and slide out
the cartridge tray.
2.
Inspect the white
mechanism on the relevant
cartridge. It is located on the
right side of the cartridge.
3.
Push the mechanism in and
out slowly. A black flag will
raise up as you push it. It
should move smoothly. If
not, push repeatedly to try to
free up any potential
obstruction.
4.
Push in the cartridge tray
and close the door.
If the message persists, contact
HP support.
55.X Error
Turn off then on
The product has experienced an
internal error.
Turn the product power off, wait
at least 30 seconds, and then turn
the product power on and wait for
it to initialize.
If you are using a surge protector,
remove it. Plug the product
directly into the wall socket. Turn
the product power on.
If the message persists, contact
HP support.
57.X Fan error
Turn off then on
The product has experienced a
problem with its internal fan.
Turn the product power off, wait
at least 30 seconds, and then turn
the product power on and wait for
it to initialize.
If you are using a surge protector,
remove it. Plug the product
directly into the wall socket. Turn
the product power on.
If the message persists, contact
HP support.
59.X Error
Turn off then on
The product has experienced a
problem with one of the motors.
Turn the product power off, wait
at least 30 seconds, and then turn
the product power on and wait for
it to initialize.
If you are using a surge protector,
remove it. Plug the product
directly into the wall socket. Turn
the product power on.
If the message persists, contact
HP support.
ENWW
Interpret control-panel and status-alert messages
95