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Solve Macintosh problems, Solve problems with Mac OS X

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Solve Macintosh problems Solve problems with Mac OS X NOTE: If you are installing the product using a USB connection, do not connect the USB cable to the product and the computer before you install the software. Connecting the USB cable will cause the Mac OS X to automatically install the product, but the installation will be faulty. You must then uninstall the product, disconnect the USB cable, reinstall the software from the product CD-ROM, and reconnect the USB cable when the software prompts you. The printer driver is not listed in the Print Center or Printer Setup Utility. Cause Solution The product software might not have been installed or was installed incorrectly. Make sure that the product PPD file is in the following hard-drive folder: LIBRARY/PRINTERS/PPDS/CONTENTS/RESOURCES/ .LPROJ where is the two-letter language code for the language that you are using. If necessary, reinstall the software. See the getting started guide for instructions. The PPD file is corrupt. Delete the PPD file from the following hard-drive folder: LIBRARY/ PRINTERS/PPDS/CONTENTS/RESOURCES/.LPROJ where is the two-letter language code for the language that you are using. Reinstall the software. See the getting started guide for instructions. The product name, IP address, or Bonjour printer name does not appear in the printer list in the Print & Fax Center or Printer Setup Utility. Cause Solution The product might not be ready. Make sure that the cables are connected correctly, the product is on, and the Ready light is on. If you are connecting through a USB or Ethernet hub, try connecting directly to the computer or use a different port. The wrong connection type might be selected. Make sure that USB, IP Printing, or Bonjour is selected, depending on the type of connection being used. The wrong product name, IP address, or Bonjour host name is being used. Print a network summary page (see Information pages on page 66). Verify that the product name, IP address, or Bonjour host name on the network summary page matches the product name, IP address, or Bonjour host name in the Print Center, Printer Setup Utility, or Print & Fax list. The interface cable might be defective or of poor quality. Replace the interface cable with a high-quality cable. The printer driver does not automatically set up your selected product in the Print Center or Printer Setup Utility. Cause Solution The product might not be ready. Make sure that the cables are connected correctly, the product is on, and the Ready light is on. If you are connecting through a USB hub, try connecting directly to the computer or use a different port. 124 Chapter 10 Solve problems ENWW

Section	Page
Product basics	13
Product comparison	14
Environmental features	15
Product features	16
Product views	17
Front and side view	17
Back view	18
Model and serial numbers	18
Control panel	19
Control-panel layout	20
Control-panel menus	21
Use the menus	21
Reports menu	21
System Setup menu	23
Service menu	26
Network Configuration menu	27
Software for Windows	29
Supported operating systems for Windows	30
Supported printer drivers for Windows	30
HP Universal Print Driver (UPD)	30
Priority for print settings	31
Change printer-driver settings for Windows	31
Install the Windows software	32
Software installation types for Windows	32
Remove software for Windows	32
Supported utilities	33
HP Web Jetadmin	33
Embedded Web server	33
HP ToolboxFX	34
Other Windows components and utilities	34
Use the product with Macintosh	35
Software for Macintosh	36
Supported operating systems for Macintosh	36
Supported printer drivers for Macintosh	36
Remove software from Macintosh operating systems	36
Priority for print settings for Macintosh	36
Change printer-driver settings for Macintosh	37
Supported utilities for Macintosh	37
View embedded Web server using a Macintosh	37
Use features in the Macintosh printer driver	38
Create and use printing presets in Macintosh	38
Resize documents or print on a custom paper size	38
Print a cover page	38
Use watermarks	39
Print multiple pages on one sheet of paper in Macintosh	39
Print on both sides of the page (duplex printing)	39
Set the color options	40
Use the Services menu	40
Connectivity	41
Supported network operating systems	42
Printer sharing disclaimer	42
USB connection	43
Supported network protocols	43
Configure the product on the network	45
Set up the product on the network	45
View settings	45
Network summary report	45
Configuration page	45
TCP/IP	46
IP address	46
Configure IP parameters	46
Dynamic Host Configuration Protocol (DHCP)	46
BOOTP	46
Subnets	46
Subnet mask	47
Gateways	47
Default gateway	47
IP address	47
Manual configuration	47
Automatic configuration	48
Show or hide the IP address on the control panel	48
Set automatic crossover	48
Set network services	48
Set the link speed	48
Restore defaults (network settings)	49
Paper and print media	51
Understand paper and print media use	52
Supported paper and print media sizes	53
Supported paper types and tray capacity	55
Supported paper sizes for duplex printing	56
Special paper or print media guidelines	57
Load trays	58
Print tasks	61
Cancel a print job	62
Cancel the current print job at the product control panel	62
Cancel the current print job from the software program	62
Use features in the Windows printer driver	63
Open the printer driver	63
Use printing shortcuts	63
Set paper and quality options	63
Set document effects	63
Set document finishing options	64
Manually printing on both sides	64
Print a booklet	66
Print multiple pages per sheet	66
Select page orientation	66
Obtain support and product-status information	66
Set advanced printing options	66
Color for Windows	69
Manage color	70
Automatic	70
Print in Grayscale	70
Manual color adjustment	70
Manual color options	70
Color themes	70
Match colors	72
Match colors using the Microsoft Office Basic Colors palette	72
Match colors using the HP Basic Color Match tool	72
Match colors using View Custom Colors	73
Advanced color use	74
HP ColorSphere toner	74
HP ImageREt 3600	74
Media selection	74
Color options	74
Standard red-green-blue (sRGB)	74
Manage and maintain	77
Information pages	78
HP ToolboxFX	79
Open HP ToolboxFX	79
Status	80
Event log	80
Alerts	81
Set up Status Alerts	81
Set up E-mail Alerts	81
Product information	81
Set password	81
Help	82
System Settings	83
Device Information	83
Paper Setup	84
Print Quality	85
Print Density	85
Paper Types	85
Extended Print Modes	85
System Setup	85
Save/Restore Settings	85
Product Security	86
Print Settings	86
Printing	86
PCL5	86
PostScript	86
Network Settings	86
Shop for Supplies	86
Other Links	86
Embedded Web server	88
View the HP Embedded Web Server	88
Embedded Web server sections	89
Manage supplies	91
Supplies life	91
Print-cartridge storage	91
HP policy on non-HP print cartridges	91
HP fraud hotline and Web site	91
Print when cartridge is at estimated end of life	92
Change print cartridges	93
Memory and font DIMMs	96
Product memory	96
Install memory and font DIMMs	96
Enable memory	100
Enable memory for Windows	100
Check DIMM installation	100
Clean the product	100
Firmware updates	101
Solve problems	103
Basic troubleshooting checklist	104
Factors that affect product performance	104
Interpret control-panel and status-alert messages	105
Restore factory settings	112
Clear jams	113
Common causes of jams	113
Jam locations	114
Change Jam Recovery setting	114
Clear jams in the right door	115
Clear jams in the output bin area	119
Clear jams in Tray 1	119
Clear jams in Tray 2	121
Clear jams in the optional 500-sheet paper and heavy media tray (Tray 3)	122
Clear jams in the lower right door (Tray 3)	123
Solve image-quality problems	124
Identify and correct print defects	124
Print-quality checklist	124
General print quality issues	125
Solve issues with color documents	129
Use HP ToolboxFX to troubleshoot print-quality problems	131
Optimize and improve print quality	132
Calibrate the product	132
Solve performance problems	133
Product software problems	134
Solve common Windows problems	135
Solve Macintosh problems	136
Solve problems with Mac OS X	136
Supplies and accessories	139
Order parts, accessories, and supplies	140
Part numbers	140
Service and support	141
Hewlett-Packard limited warranty statement	142
Print cartridge limited warranty statement	143
End User License Agreement	144
Customer self-repair warranty service	146
Customer support	147
Repack the product	147
Service information form	148
Specifications	149
Physical specifications	150
Power consumption, electrical specifications, and acoustic emissions	150
Environmental specifications	150
Regulatory information	151
FCC regulations	152
Environmental product stewardship program	153
Protecting the environment	153
Ozone production	153
Power consumption	153
Toner consumption	153
Paper use	153
Plastics	153
HP LaserJet print supplies	153
Return and recycling instructions	154
United States and Puerto Rico	154
Multiple returns (more than one cartridge)	154
Single returns	154
Shipping	154
Residents of Alaska and Hawaii	154
Non-U.S. returns	154
Material restrictions	154
Disposal of waste equipment by users in private households in the European Union	155
Chemical substances	155
Material Safety Data Sheet (MSDS)	155
For more information	155
Declaration of conformity	156
Safety statements	157
Laser safety	157
Canadian DOC regulations	157
VCCI statement (Japan)	157
Power cord instructions	157
Power cord statement (Japan)	157
EMC statement (Korea)	157
Laser statement for Finland	158
Substances Table (China)	159

Match case Limit results 1 per page

Solve Macintosh problems

Solve problems with Mac OS X

NOTE:

If you are installing the product using a USB connection,

do not

connect the USB cable to the

product and the computer before you install the software. Connecting the USB cable will cause the Mac

OS X to automatically install the product, but the installation will be faulty. You must then uninstall the

product, disconnect the USB cable, reinstall the software from the product CD-ROM, and reconnect the

USB cable when the software prompts you.

The printer driver is not listed in the Print Center or Printer Setup Utility.

Cause

Solution

The product software might not have been installed or was installed

incorrectly.

Make sure that the product PPD file is in the following hard-drive

folder:

LIBRARY/PRINTERS/PPDS/CONTENTS/RESOURCES/

<LANG>.LPROJ

where <lang> is the two-letter language code for the

language that you are using. If necessary, reinstall the software. See

the getting started guide for instructions.

The PPD file is corrupt.

Delete the PPD file from the following hard-drive folder:

LIBRARY/

PRINTERS/PPDS/CONTENTS/RESOURCES/<LANG>.LPROJ

where

<lang> is the two-letter language code for the language that you are

using. Reinstall the software. See the getting started guide for

instructions.

The product name, IP address, or Bonjour printer name does not appear in the printer list in the Print & Fax Center or Printer Setup

Utility.

Cause

Solution

The product might not be ready.

Make sure that the cables are connected correctly, the product is on,

and the Ready light is on. If you are connecting through a USB or

Ethernet hub, try connecting directly to the computer or use a different

port.

The wrong connection type might be selected.

Make sure that USB, IP Printing, or Bonjour is selected, depending

on the type of connection being used.

The wrong product name, IP address, or Bonjour host name is being

used.

Print a network summary page (see

Information pages

on page

Verify that the product name, IP address, or Bonjour host name on

the network summary page matches the product name, IP address,

or Bonjour host name in the Print Center, Printer Setup Utility, or Print

& Fax list.

The interface cable might be defective or of poor quality.

Replace the interface cable with a high-quality cable.

The printer driver does not automatically set up your selected product in the Print Center or Printer Setup Utility.

Cause

Solution

The product might not be ready.

Make sure that the cables are connected correctly, the product is on,

and the Ready light is on. If you are connecting through a USB hub,

try connecting directly to the computer or use a different port.

124

Chapter 10

Solve problems

ENWW