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HP DeskJet Ink Advantage 2800 User Guide - Page 50

Solve paper-feed problems

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Page 50 highlights

See Clean the document feeder glass area (some printer models). 1. Open the document feeder cover. 2. Gently pull any jammed paper out of the printer. 3. Close the document feeder cover. Solve paper-feed problems Adjust the paper-width guide in the input tray to fit snugly against all paper. Make sure the paper-width guide does not bend the paper in the input tray. ● Paper-pick problems 44 Chapter 8 Solve a problem

Section	Page
1. Get started	7
Printer views	7
Front view	7
Rear view	8
Control panel	8
Control panel features	8
Control panel display icons	10
Perform common tasks from the printer control panel	11
Print reports from the printer control panel	12
Change printer settings	13
HP Smart (iOS, Android, and Windows 10)	13
The embedded web server (EWS)	13
Find the default printer password or PIN	13
Use the HP Smart app	13
Use the HP printer software (Windows)	14
Turn printer off	14
2. Connect your printer	15
Connect to a Wi-Fi network	15
Before you begin	15
Connect to a Wi-Fi network using HP Smart	15
Connect to a Wi-Fi network using HP printer software (Windows)	16
Connect to a Wi-Fi network using Wi-Fi Protected Setup (WPS)	16
Change Wi-Fi settings from EWS	17
Change Wi-Fi settings (Windows)	17
Connect using Wi-Fi Direct	17
Change Wi-Fi Direct settings from EWS	18
Connect your printer using a USB cable	18
Change from USB to Wi-Fi connection	18
3. Load media	19
Load paper	19
Load envelopes	20
Load an original on the scanner glass	21
Load an original in the document feeder (some printer models)	22
Paper basics	23
4. Print	25
Print from a Windows computer	25
Print from a Mac computer	25
Print from mobile devices	26
5. Copy, Scan, and Mobile Fax	27
Copy from the scanner glass or document feeder	27
Copy or scan from a mobile device	27
Scan using HP printer software (Windows)	27
Use Webscan	28
Enable Webscan	28
Scan using Webscan	28
Tips for successful scanning and copying	29
Mobile Fax	29
6. Configure your printer	30
Access and use the EWS	30
HP Smart (iOS, Android, and Windows 10)	30
Open the EWS using an IP address (Wi-Fi connection)	31
Open the EWS using an IP address (Wi-Fi Direct connection)	31
Change the paper settings	31
View or change network settings	31
Rename the printer on a network	31
Assign or change the system password	32
Use Web Services	32
Remove Web Services using EWS	32
7. Manage cartridges	33
Dynamic security enabled printers	33
Things to note when using cartridges	33
Check the estimated ink levels	34
Order ink supplies	34
Replace the cartridges	35
HP Instant Ink (some printer models)	37
Use single-cartridge mode	38
Cartridge warranty information	38
8. Solve a problem	39
Update the printer	39
HP Smart (iOS, Android, and Windows 10)	39
Download from the HP support website	39
The embedded web server (EWS)	39
Interpret error codes, lights, and icons	40
Error codes	40
Power button light	41
Paper icon and errors	42
Ink icons and errors	43
Printhead alignment alert	44
Wi-Fi status, light, and icons	44
Jams and paper-feed issues	46
Possible jam locations	46
Remove jammed paper	47
Solve paper-feed problems	50
Learn how to avoid jams and paper-feed issues	51
Cartridge issues	51
Identify which cartridge has a problem	52
Fix cartridge problems	52
Clean cartridge contacts	52
Printing issues	54
Resolve print issues (Windows)	54
Resolve print issues (macOS)	55
Fix print quality issues	55
Align and clean cartridges	57
The embedded web server (EWS)	58
HP printer software (Windows)	58
Copy and scan issues	58
Network and connection issues	58
Fix network connection issues	59
Restore original factory defaults and settings	59
Web Services issues	60
Printer hardware issues	60
Close cartridge access door	60
The printer shuts down unexpectedly	60
Resolve printer failure	61
Printer maintenance	61
Clean the scanner glass	61
Clean the document feeder glass area (some printer models)	61
HP support	62
Contact HP	62
Register printer	62
Additional warranty options	62
9. HP EcoSolutions (HP and the Environment)	63
Power Management	63
Auto-Off	63
Energy Save Mode or Sleep mode	63
Quiet Mode	64
Change Quiet Mode settings from EWS	64
A. Technical information	65
Specifications	65
Regulatory notices	66
Regulatory Model Number	67
FCC statement	67
Power cord instructions	67
Visual display workplaces statement for Germany	67
Noise emission statement for Germany	68
European Union and United Kingdom Regulatory Notice	68
Declaration of conformity	68
Regulatory wireless statements	68
Products with wireless functionality	68
Exposure to radio frequency radiation	68
Notice to users in Canada	69
Notice to users in Taiwan Region	69
Notice to users in Thailand	70
Notice to users in Brazil	70
Notice to users in Mexico	70
Notice to users in Ukraine	70
Accessibility	71
Environmental product stewardship program	71
HP tips for reducing environmental impact	71
Eco-Tips	72
European Union Commission Regulation 1275/2008	72
Paper	72
Plastics	72
Safety data sheets	72
Recycling program	72
HP inkjet supplies recycling program	72
Power consumption	72
Disposal of waste equipment by users	73
Waste disposal for Brazil	73
Chemical substances	73
The Table of Hazardous Substances/Elements and their Content (China)	74
Declaration of the Presence Condition of the Restricted Substances Marking (Taiwan Region)	74
Restriction of hazardous substance (India)	75
Restriction on hazardous substances statement (Turkey)	76
EPEAT	76
SEPA Ecolabel User Information (China)	76