HP DeskJet Ink Advantage 2800 User Guide - Page 52

Identify which cartridge has a problem, Fix cartridge problems, Clean cartridge contacts

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Identify which cartridge has a problem Check the Ink Level icons. The left icon represents the color cartridge and the right icon represents the black cartridge. If HP software prompts a cartridge error but does not state which cartridge, try this: 1. Remove one of the cartridges from the printer, and then close the cartridge access door. If the Ink Level icon for the remaining installed cartridge blinks, the installed cartridge has a problem; otherwise, it does not have a problem. 2. Reinsert the removed cartridge, and then remove the other cartridge and repeat the previous step. Fix cartridge problems Troubleshoot cartridge issues, such as missing cartridge or cartridge cannot be detected. Try one or more of the following: 1. Make sure the indicated cartridge is properly installed. Remove the cartridge, make sure there is no plastic tape on it, and then reinsert the cartridge securely. 2. Clean the cartridge contacts. 3. If the problem persists, replace the cartridge. See Replace the cartridges. Clean cartridge contacts Learn how to clean the cartridge contacts. CAUTION: Clean cartridge contacts only when necessary. This process should take only a few minutes. Do not leave cartridges unprotected outside the printer for too long to prevent the nozzles from drying out or clogging. 1. Make sure the printer is turned on. 2. Open the cartridge access door. Wait for the print carriage to move to the center and stop. 46 Chapter 8 Solve a problem

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Identify which cartridge has a problem
Check the
Ink Level
icons.
The left icon represents the color cartridge and the right icon represents the black cartridge.
If HP software prompts a cartridge error but does not state which cartridge, try this:
1.
Remove one of the cartridges from the printer, and then close the cartridge access door.
If the
Ink Level
icon for the remaining installed cartridge blinks, the installed cartridge has a problem;
otherwise, it does not have a problem.
2.
Reinsert the removed cartridge, and then remove the other cartridge and repeat the previous step.
Fix cartridge problems
Troubleshoot cartridge issues, such as missing cartridge or cartridge cannot be detected.
Try one or more of the following:
1.
Make sure the indicated cartridge is properly installed. Remove the cartridge, make sure there is no plastic
tape on it, and then reinsert the cartridge securely.
2.
Clean the cartridge contacts.
3.
If the problem persists, replace the cartridge.
See
Replace the cartridges
.
Clean cartridge contacts
Learn how to clean the cartridge contacts.
CAUTION:
Clean cartridge contacts only when necessary. This process should take only a few minutes. Do not
leave cartridges unprotected outside the printer for too long to prevent the nozzles from drying out or clogging.
1.
Make sure the printer is turned on.
2.
Open the cartridge access door. Wait for the print carriage to move to the center and stop.
46
Chapter 8
Solve a problem