HP DeskJet Ink Advantage 2800 User Guide - Page 55

Resolve print issues (macOS), Fix print quality issues, From the Windows

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e. On the General tab, make sure Automatic is selected from the Startup type drop-down list. f. Under Service status, check the status. ● If the service is not running, click Start. ● If the service is running, click Stop, and then click Start to restart the service. Then click OK. 6. Restart the computer. 7. Clear the print queue. a. Windows 10: From the Windows Start menu, click Windows System, and then click Control Panel. Under Hardware and Sound, click View devices and printers. b. Right-click the printer, and then select the option to see what is printing. c. On the Printer menu, click Cancel all documents or Purge Print Document, and then click Yes to confirm. d. If there are still documents in the queue, restart the computer and try printing again after the computer has restarted. e. Check the print queue again to make sure it is clear, and then try to print again. Resolve print issues (macOS) Follow these steps: 1. Check for error messages and resolve. 2. If a USB cable is connected, disconnect and reconnect the USB cable. 3. Verify that the product is not paused or offline. a. In System Preferences, click Printers & Scanners. b. Click the Open Print Queue button. c. Click a print job to select it. Use the following buttons to manage the print job: ● Delete: Cancel the selected print job. ● Hold: Pause the selected print job. ● Resume: Continue a paused print job. ● Pause Printer: Pause all print jobs in the print queue. d. If you made any changes, try to print again. 4. Restart the computer. Fix print quality issues Print the print quality diagnostics page to identify the source of print quality issues and determine if cleaning or aligning the printheads is needed. Resolve print issues (macOS) 49

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e.
On the
General
tab, make sure
Automatic
is selected from the
Startup type
drop-down list.
f.
Under
Service status
, check the status.
●
If the service is not running, click
Start
.
●
If the service is running, click
Stop
, and then click
Start
to restart the service.
Then click
OK
.
6.
Restart the computer.
7.
Clear the print queue.
a.
Windows 10
: From the Windows
Start
menu, click
Windows System
, and then click
Control Panel
.
Under
Hardware and Sound
, click
View devices and printers
.
b.
Right-click the printer, and then select the option to see what is printing.
c.
On the
Printer
menu, click
Cancel all documents
or
Purge Print Document
, and then click
Yes
to
confirm.
d.
If there are still documents in the queue, restart the computer and try printing again after the
computer has restarted.
e.
Check the print queue again to make sure it is clear, and then try to print again.
Resolve print issues (macOS)
Follow these steps:
1.
Check for error messages and resolve.
2.
If a USB cable is connected, disconnect and reconnect the USB cable.
3.
Verify that the product is not paused or offline.
a.
In
System Preferences
, click
Printers & Scanners
.
b.
Click the
Open Print Queue
button.
c.
Click a print job to select it.
Use the following buttons to manage the print job:
●
Delete
: Cancel the selected print job.
●
Hold
: Pause the selected print job.
●
Resume
: Continue a paused print job.
●
Pause Printer
: Pause all print jobs in the print queue.
d.
If you made any changes, try to print again.
4.
Restart the computer.
Fix print quality issues
Print the print quality diagnostics page to identify the source of print quality issues and determine if cleaning or
aligning the printheads is needed.
Resolve print issues (macOS)
49