HP DeskJet Ink Advantage 2800 User Guide - Page 59

Fix network connection issues, Restore original factory defaults and settings

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Fix network connection issues Choose one of the following troubleshooting options: ● Print and check the wireless network test report and network configuration page to assist in diagnosing network connection issues. See Print reports from the printer control panel. ● Use the HP Print and Scan Doctor to help diagnose and automatically fix network connection issues. You can also use this tool to find network settings, such as the network name (SSID) and password (network key). ● Ensure that firewalls and security software (including anti-virus, anti-spyware programs) are not affecting the printer connection to your network. For more information, visit hpsmart.com/wireless-printing. ● Reset the printer network settings and reconnect the printer. Restore original factory defaults and settings Learn how to reset printer factory defaults and network settings. ● If the setup mode times out after some time, try pressing the Wi-Fi button to turn it back on. If this does not work, you can restart the setup mode by resetting the printer network settings. ● You can also troubleshoot network related issues by resetting the printer network settings. ● If you reset the printer network settings, you must reconnect the printer to the network. See Connect your printer. Restore printer factory defaults from the control panel Resetting the printer removes previously configured settings and preferences. 1. Open the cartridge access door. 2. Press the Wi-Fi button and the Power button at the same time for 3 seconds. The reset process could take up to 20 seconds. Reset printer network settings from the control panel Press the Cancel button and the Wi-Fi button at the same time for 3 seconds. Restore printer factory defaults or network settings from EWS Resetting the printer removes previously configured settings and preferences. 1. Open the EWS. See Access and use the EWS. 2. Click the Settings tab. 3. Click Restore Defaults, and then select the option to restore the factory default settings or network settings. 4. Click the button on the selected page to continue. Fix network connection issues 53

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Fix network connection issues
Choose one of the following troubleshooting options:
●
Print and check the wireless network test report and network configuration page to assist in diagnosing
network connection issues. See
Print reports from the printer control panel
.
●
Use the
HP Print and Scan Doctor
to help diagnose and automatically fix network connection issues.
You can also use this tool to find network settings, such as the network name (SSID) and password (network
key).
●
Ensure that firewalls and security software (including anti-virus, anti-spyware programs) are not affecting
the printer connection to your network.
For more information, visit
hpsmart.com/wireless-printing
.
●
Reset the printer network settings and reconnect the printer.
Restore original factory defaults and settings
Learn how to reset printer factory defaults and network settings.
●
If the setup mode times out after some time, try pressing the
Wi-Fi
button
to turn it back on. If this
does not work, you can restart the setup mode by resetting the printer network settings.
●
You can also troubleshoot network related issues by resetting the printer network settings.
●
If you reset the printer network settings, you must reconnect the printer to the network. See
Connect your
printer
.
Restore printer factory defaults from the control panel
Resetting the printer removes previously configured settings and preferences.
1.
Open the cartridge access door.
2.
Press the
Wi-Fi
button
and the
Power
button
at the same time for 3 seconds.
The reset process could take up to 20 seconds.
Reset printer network settings from the control panel
Press the
Cancel
button
and the
Wi-Fi
button
at the same time for 3 seconds.
Restore printer factory defaults or network settings from EWS
Resetting the printer removes previously configured settings and preferences.
1.
Open the EWS. See
Access and use the EWS
.
2.
Click the
Settings
tab.
3.
Click
Restore Defaults
, and then select the option to restore the factory default settings or network settings.
4.
Click the button on the selected page to continue.
Fix network connection issues
53