HP Deskpro /M Desktop PC 486/33M Deskpro Personal Computers Service Reference - Page 69

DVD and CD-ROM

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DVD and CD-ROM Problem Cannot read compact disc. System will not boot from CD-ROM or DVD drive. Cannot eject compact disc (tray-load unit). Cannot eject compact disc (slot-load unit). CD-ROM or DVD device is not detected; driver is not loaded. Possible Solution 1. CD is not properly seated in the drive. Eject the CD, correctly seat it in the drive, then reload. 2. CD has been loaded upside down. Eject the CD, turn it over, then reload. 1. The CD-ROM or DVD boot is not enabled through the Computer Setup utility. Run the Computer Setup utility and set the drive priorities. 2. Ensure that drive cabling and jumpers are set correctly. To boot a SCSI drive, the drive ID number must be set to 0. CD is not properly seated in the drive. Turn off the computer and insert a thin metal rod into the emergency eject hole and push firmly (a straightened paper clip can be used). Slowly pull the tray out from the drive until the tray is fully extended, then remove the CD. 1. Remove the drive from the chassis. 2. Remove the front bezel from the drive. 3. Remove the top and bottom drive covers. 4. Release the clamping mechanism to retrieve the CD. CD-ROM or DVD drive is not connected properly or not properly terminated. Open the computer and check the drive cable. Movie will not play in the DVD drive Movie may be regionalized for a different country. Refer to the documentation that came with the device. F-8 Troubleshooting Without Diagnostics

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F
-
8
Troubleshooting Without Diagnostics
DVD and CD-ROM
Problem
Possible Solution
Cannot read compact disc.
1.
CD is not properly seated in the drive. Eject the CD, correctly seat it
in the drive, then reload.
2.
CD has been loaded upside down. Eject the CD, turn it over, then
reload.
System will not boot from
CD-ROM or DVD drive.
1.
The CD-ROM or DVD boot is not enabled through the Computer
Setup utility. Run the Computer Setup utility and set the drive
priorities.
2.
Ensure that drive cabling and jumpers are set correctly. To boot a
SCSI drive, the drive ID number must be set to 0.
Cannot eject compact disc
(tray-load unit).
CD is not properly seated in the drive. Turn off the computer and insert
a thin metal rod into the emergency eject hole and push firmly (a
straightened paper clip can be used). Slowly pull the tray out from the
drive until the tray is fully extended, then remove the CD.
Cannot eject compact disc
(slot-load unit).
1.
Remove the drive from the chassis.
2.
Remove the front bezel from the drive.
3.
Remove the top and bottom drive covers.
4.
Release the clamping mechanism to retrieve the CD.
CD-ROM or DVD device is not
detected; driver is not loaded.
CD-ROM or DVD drive is not connected properly or not properly
terminated. Open the computer and check the drive cable.
Movie will not play in the DVD
drive
Movie may be regionalized for a different country. Refer to the
documentation that came with the device.