HP Integrity Superdome 2 16-socket HP Integrity Superdome 2 User Service Guide - Page 55

Recommended troubleshooting methodology, Troubleshooting tools, Superdome 2 LEDs and components

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Event Subcategory : Unknown Probable Cause : Temperature Unacceptable Event Threshold : 1 Event Time Window (in minutes): 0 Actual Event Threshold : 1 Actual Event Time Window (in minutes): 0 OEM System Model : NA Original Product Number : AH337A Current Product Number : AH337A OEM Serial Number : NA Version Info : Complex FW Version : 2.52.2 Provider Version : 3.47 Error Log Data : Error Log Bundle : 4000000000000e41 Recommended troubleshooting methodology The recommended methodology for troubleshooting a complex error or fault is as follows: 1. Consult the system console for any messages, emails, or other items pertaining to a server blade error or fault. 2. Check the Insight Display for any error messages. 3. View the front panel LEDs (power and health), locally or remotely by using the OA CLI SHOW STATUS commands, such as SHOW ENCLOSURE STATUS, SHOW COMPLEX STATUS, or SHOW BLADE STATUS. Table 18 (page 55) provides the corresponding subsection or location title for the various entry points (for example, to start by examining the logs, go directly to "Using event logs" (page 72)). Table 18 Troubleshooting entry points Entry point Front panel LEDs Insight Display Log viewers Offline and Online Diagnostics System Event Analyzer Subsection or location See "Server blade front panel components" (page 55). See "HP Integrity Superdome 2 Insight Display" (page 33). See "Using event logs" (page 72). See "Troubleshooting tools" (page 55). See http://h18023.www1.hp.com/support/svctools/webes for more information about this tool). Troubleshooting tools HP Integrity server blades use LEDs and other tools to help troubleshoot issues that occur in the server blade, see "Server blade overview" (page 17) for more information on LED locations and states. Superdome 2 LEDs and components Server blade front panel components NOTE: The following image and table also apply to the CB900s i4 Server Blade Troubleshooting tools 55

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Event Subcategory : Unknown
Probable Cause : Temperature Unacceptable
Event Threshold : 1
Event Time Window (in minutes): 0
Actual Event Threshold : 1
Actual Event Time Window (in minutes): 0
OEM System Model : NA
Original Product Number : AH337A
Current Product Number : AH337A
OEM Serial Number : NA
Version Info :
Complex FW Version : 2.52.2
Provider Version : 3.47
Error Log Data :
Error Log Bundle : 4000000000000e41
Recommended troubleshooting methodology
The recommended methodology for troubleshooting a complex error or fault is as follows:
1.
Consult the system console for any messages, emails, or other items pertaining to a server
blade error or fault.
2.
Check the Insight Display for any error messages.
3.
View the front panel LEDs (power and health), locally or remotely by using the OA CLI
SHOW
STATUS
commands, such as
SHOW ENCLOSURE STATUS
,
SHOW COMPLEX STATUS
, or
SHOW BLADE STATUS
.
Table 18 (page 55)
provides the corresponding subsection or location title for the various entry
points (for example, to start by examining the logs, go directly to
“Using event logs” (page 72)
).
Table 18 Troubleshooting entry points
Subsection or location
Entry point
See
“Server blade front panel components” (page 55)
.
Front panel LEDs
See
“HP Integrity Superdome 2 Insight Display” (page 33)
.
Insight Display
See
“Using event logs” (page 72)
.
Log viewers
See
“Troubleshooting tools” (page 55)
.
Offline and Online Diagnostics
See
h
t
tp://h1
8
0
2
3
.w
w
w1
.hp
.co
m/su
ppo
r
t/s
vc
t
oo
ls/w
ebe
s
for more information
about this tool).
System Event Analyzer
Troubleshooting tools
HP Integrity server blades use LEDs and other tools to help troubleshoot issues that occur in the
server blade, see
“Server blade overview” (page 17)
for more information on LED locations and
states.
Superdome 2 LEDs and components
Server blade front panel components
NOTE:
The following image and table also apply to the CB900s i4 Server Blade
Troubleshooting tools
55