HP P2035 HP LaserJet P2030 Series - User Guide - Page 86

Solve general problems, Troubleshooting checklist

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Solve general problems If the product is not responding correctly, complete the steps in the following checklist, in order. If the product does not pass a step, follow the corresponding troubleshooting suggestions. If a step resolves the problem, you can stop without performing the other steps on the checklist. Troubleshooting checklist 1. Make sure the product Ready light is on. If no lights are on, complete these steps: a. Check the power-cable connections. b. Check that the power switch is on. c. Make sure that the line voltage is correct for the product power configuration. (See the label that is on the back of the product for voltage requirements.) If you are using a power strip and its voltage is not within specifications, plug the product directly into the wall. If it is already plugged into the wall, try a different outlet. d. If none of these measures restores power, contact HP Customer Care. 2. Check the cabling. a. Check the cable connection between the product and the computer or network port. Make sure that the connection is secure. b. Make sure that the cable itself is not faulty by using a different cable, if possible. c. Check the network connection. See Solve network problems on page 101. 3. Check to see any control-panel lights are lit. See Status-light patterns on page 78. 4. Ensure that the paper that you are using meets specifications. 5. Print a configuration page. See Print the information pages on page 56. a. If the page does not print, check that at least one tray contains paper. b. If the page jams in the product, see Clear jams on page 87. 6. If the configuration page prints, check the following items. a. If the page does not print correctly, the problem is with the product hardware. Contact HP Customer Care. b. If the page prints correctly, then the product hardware is working. The problem is with the computer you are using, with the printer driver, or with the program. 7. Select one of the following options: Windows: Click Start, click Settings, and then click Printers, or Printers and Faxes. Doubleclick the name of the product. -or- Mac OS X: Open Print Center or Printer Setup Utility, and double-click the line for the product. 76 Chapter 10 Solve problems ENWW

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Solve general problems
If the product is not responding correctly, complete the steps in the following checklist, in order. If the
product does not pass a step, follow the corresponding troubleshooting suggestions. If a step resolves
the problem, you can stop without performing the other steps on the checklist.
Troubleshooting checklist
1.
Make sure the product Ready light is on. If no lights are on, complete these steps:
a.
Check the power-cable connections.
b.
Check that the power switch is on.
c.
Make sure that the line voltage is correct for the product power configuration. (See the label
that is on the back of the product for voltage requirements.) If you are using a power strip and
its voltage is not within specifications, plug the product directly into the wall. If it is already
plugged into the wall, try a different outlet.
d.
If none of these measures restores power, contact HP Customer Care.
2.
Check the cabling.
a.
Check the cable connection between the product and the computer or network port. Make
sure that the connection is secure.
b.
Make sure that the cable itself is not faulty by using a different cable, if possible.
c.
Check the network connection. See
Solve network problems
on page
101
.
3.
Check to see any control-panel lights are lit. See
Status-light patterns
on page
78
.
4.
Ensure that the paper that you are using meets specifications.
5.
Print a configuration page. See
Print the information pages
on page
56
.
a.
If the page does not print, check that at least one tray contains paper.
b.
If the page jams in the product, see
Clear jams
on page
87
.
6.
If the configuration page prints, check the following items.
a.
If the page does not print correctly, the problem is with the product hardware. Contact
HP Customer Care.
b.
If the page prints correctly, then the product hardware is working. The problem is with the
computer you are using, with the printer driver, or with the program.
7.
Select one of the following options:
Windows
: Click
Start
, click
Settings
, and then click
Printers
, or
Printers and Faxes
. Double-
click the name of the product.
-or-
Mac OS X
: Open
Print Center
or
Printer Setup Utility
, and double-click the line for the product.
76
Chapter 10
Solve problems
ENWW