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HP ProLiant xw2x220c Remote Graphics Software 5.2.5 User Guide - Page 11

Introduction to HP Remote Graphics Software, Desktop Connection and Symantec pcAnywhere™.

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1 Introduction to HP Remote Graphics Software This guide provides information that you will need to install, configure, and use HP Remote Graphics Software (RGS). RGS enables you to view and interact with the desktop of a remote computer over a standard TCP/IP computer network. The software is conceptually similar to other remote access solutions such as Microsoft Remote Desktop Connection and Symantec pcAnywhere™. IMPORTANT: Beginning at RGS 5.2.0, HP implemented licensing for the RGS Sender. The RGS Receiver remains a free download, and can be used on any number of computers. For an overview of RGS licensing, see Section 2-3, "RGS licensing." For detailed information on RGS licensing, see the HP Remote Graphics Software Licensing Guide, available at www.hp.com/support/rgs_manuals. This guide is organized as follows: Chapter 1: Introduction to HP Remote Graphics Software-This chapter provides an introduction to RGS, describing a typical RGS configuration, and the roles of the Local and Remote Computers. This chapter also describes the primary features of RGS. Chapter 2: RGS overview-This chapter gives an overview of the RGS capabilities, including the supported computers and operating systems, RGS connection topologies, multi-monitor configurations, licensing information, remote USB, and remote audio. Chapter 3: Installing RGS-Installation of the RGS Sender and Receiver is described in this chapter. Chapter 4: Pre-connection checklist-Establishing an RGS connection from a Receiver to a Sender requires that the Local and Remote Computers be in the correct state. This chapter provides a checklist of items that should be verified before attempting an RGS connection. Chapter 5: Using RGS-This chapter describes how to use RGS. Establishing a connection from the Local Computer to the Remote Computer in Normal Mode is described, including the different login methods. Features such as collaboration are also described. Chapter 6: Advanced capabilities-This chapter describes the RGS advanced capabilities that are provided by each of the tabs in the Receiver Control Panel. Chapter 7: Using Directory Mode-Establishing RGS connections using Directory Mode is described in this chapter. Chapter 8: RGS properties-This chapter describes each of the RGS Sender and Receiver properties. Chapter 9: Sender event logging on Windows-This chapter describes the Windows event logging capability of RGS. Chapter 10: Remote Application Termination-This chapter describes how the Windows event logging capability of RGS can be used to terminate applications if a desktop session is left running without supervision. Chapter 11: Optimizing RGS performance-This chapter provides a number of suggestions to optimize RGS performance. Chapter 12: Troubleshooting RGS-This chapter describes how to troubleshoot issues related to establishing an RGS connection, network timeouts, graphics performance, remote audio, and remote USB. Chapter 13: RGS error messages-This chapter lists each of the errors reported by the RGS Receiver and describes their probable cause. Appendix A: Using RGS with HP VDI-This appendix describes how to use RGS with the HP Virtual Desktop Infrastructure solution. Appendix B: USB devices supported by RGS-This appendix lists the USB devices that are supported by RGS. Note that, prior to RGS 5.2.0, this list was maintained in a separate document-this list is now integrated into this document as Appendix B. Appendix C: Linux remote audio device support-This appendix provides information on audio devices that are supported on Linux-based Remote Computers. Introduction to HP Remote Graphics Software 11

Section	Page
Introduction to HP Remote Graphics Software	11
Typical RGS configuration	12
RGS Sender and Receiver	13
RGS features	14
Additional RGS features	14
Tabloid-size page	15
Obtaining HP technical support	15
RGS overview	16
Supported computers and operating systems	17
RGS version numbering	18
RGS licensing	18
RGS products	19
Sender and Receiver interoperability	21
Application support	21
Networking support	21
Connection topologies	21
The Remote Computer frame buffer	21
One-to-one connection	22
Many-to-one connection	23
One-to-many connection	23
Establishing an RGS connection using Standard Login	24
Single Sign-on and Easy Login	25
RGS operating modes	26
Multi-monitor configurations	27
Remote Computer monitor blanking overview	28
Video overlay surfaces	28
Image quality	29
Remote USB overview	30
USB session switching	30
Isochronous USB support	30
Install-time configuration of remote USB	31
Unique smartcard handling	32
Computers supporting remote USB	34
Supported USB devices	34
Remote audio overview	34
Remote audio on Windows	35
Remote audio on Linux	36
Support of sound recording devices on Windows	37
Computers and operating systems which support RGS audio	38
Remote Clipboard overview	39
Interoperability of RGS and Microsoft Remote Desktop Connect	41
Using RGS with desktop virtualization	41
Remote Computer power saving states	42
Supported keyboard locales	42
RGS security features	43
Installing RGS	44
Installing RGS on Windows	44
Installing the Receiver on Windows	44
Manual installation of the Receiver on Windows	44
Automatic installation of the RGS Receiver on Windows	46
Receiver installation log file	47
Uninstalling the RGS Receiver on Windows	47
Installing the Sender on Windows	48
Manual installation of the Sender on Windows	48
Using the RGS Diagnostics Tool on Windows	50
Starting the Sender on Windows	51
The Sender GUI on Windows	52
Manually starting and stopping the Sender on Windows	52
Setting the Windows Sender process priority	53
Setting the Sender process priority using regedit	54
Setting the Sender process priority using PTF	55
Using the rgadmin tool	56
Installing and enabling Single Sign-on	58
1. Enabling Single Sign-on during installation	58
2. Using the rgadmin tool to enable Single Sign-on	59
3. Manually enabling Single Sign-on	59
Setting the local security policy	60
Disabling Single Sign-on	60
1. Using the rgadmin tool to disable Single Sign-on	60
2. Manually disabling Single Sign-on	60
Installing and Enabling Easy Login	61
1. Enabling Easy Login during installation	61
2. Using the rgadmin tool to enable Easy Login	61
3. Manually enabling Easy Login	61
Chaining custom GINA modules for Easy Login	62
1. Install time specification of the custom GINA module	62
2. Using the rgadmin tool to specify a custom GINA module	62
3. Manually enabling hprgina.dll to load a custom GINA modul	62
Setting the Local Security Policy	63
Disabling Easy Login	63
1. Using the rgadmin tool to disable Easy Login	63
2. Manually disabling Easy Login	63
Automatic installation of the RGS Sender on Windows	64
Sender installation log file on Windows	65
Uninstalling the RGS Sender on Windows	65
Installing RGS on Linux	66
Installing the Receiver on Linux	66
Uninstalling the Receiver on Linux	67
Installing audio on the Linux Receiver	67
Audio Requirements	67
System Preparation	67
Customized Audio Installation	67
Installing the Sender on Linux	69
Starting the Sender on Linux	71
Disabling the Sender GUI on Linux	72
Uninstalling the Sender on Linux	72
Pre-connection checklist	73
Local Computer (Receiver) checklist	73
Remote Computer (Sender) checklist	73
NIC binding on the Sender	75
Manual NIC reconfiguration	75
NIC reconfiguration using the NIC binding properties	77
Using RGS through a firewall	78
Using RGS	79
Using RGS in Normal Mode	79
Receiver Control Panel	81
Setup Mode	81
Remote Display Window Toolbar	84
Remote Computer monitor blanking operation	85
Linux connection considerations	86
Full-screen crosshair cursors	86
Gamma correction on the Receiver	86
Black or blank connection session with the Linux Sender	86
RGS login methods	87
Standard Login	87
Easy Login	89
Single Sign-on	90
Changing your password	91
Collaborating	92
Creating a collaboration session	92
Collaboration notification dialog	93
Advanced capabilities	95
General options	96
Remote audio operation	97
Configuring audio on the Sender	97
Calibrating audio on the Sender	100
Disabling audio on the Sender	102
Using audio	103
Potential audio issues	104
Remote USB operation	105
Attaching a local USB device to a Remote Computer	106
USB session switching	108
Supported remote USB devices	108
Remote USB Access Control List	109
Determining USB device information	111
Determining USB device information for Windows	111
Determining USB device information for Linux	111
Verifying the USB data	111
Troubleshooting remote USB	112
Computers supporting remote USB	112
Supported USB devices	112
Check USB cable connections	112
Reset the USB device	112
Enable Remote USB	113
HP Remote Virtual USB Driver	114
USB device drivers and program support	115
Network timeouts	116
Network timeouts	116
Receiver network timeouts	117
Sender network timeout	119
Network timeout issues	120
Dialog timeouts	121
Hotkeys	122
Changing the Setup Mode hotkey sequence	123
Remote Clipboard operation	124
Remote Clipboard data transfers	125
Remote Clipboard filtering	127
Using the RGS log to detect clipboard problems	128
Receiver and Sender logging	131
Receiver logging	131
Sender logging	132
Statistics	133
Using Directory Mode	134
Directory file format	134
Starting the Receiver in Directory Mode	135
RGS properties	136
Property syntax	136
Setting property values in a configuration file	136
Setting properties on the command line	137
Authenticator properties	137
RGS Receiver properties	138
Receiver property hierarchy	138
Properties set using the Receiver Control Panel	138
Receiver command line properties	138
rgreceiverconfig file properties	138
Archive file properties	138
Receiver default properties	138
Receiver property groups	139
Receiver general properties	142
Receiver browser properties	147
Receiver audio properties	148
Receiver microphone property	148
Receiver USB properties	148
Receiver network properties	149
Receiver hotkey properties	149
Receiver Remote Clipboard properties	150
Receiver logging properties	151
Receiver image codec properties	152
Windows placement and size properties	153
RGS Sender properties	154
Sender command line properties	154
rgsenderconfig file properties	154
Sender default properties	154
Sender property groups	154
Sender general properties	155
Sender microphone property	156
Sender network timeout properties	157
Sender USB access control list properties	157
Sender NIC binding properties	157
Sender clipboard property	158
Sender event logging on Windows	159
The HPRemote log	159
Usages of the HPRemote log	161
Additional information on event logging	162
Remote Application Termination	163
RGS connection and user status	163
HPRemote log format	163
Sample agent	165
Agent design issues	169
Desktop session logout	169
Selective environment shutdown	169
Wrapping applications of interest	169
Administrator alerts	170
Anticipating user disconnects and reconnects	170
General agent design guidelines	170
Additional safeguard features for Windows systems	170
RGS Sender Service Recovery Settings	170
Microsoft Remote Desktop Recovery	171
Optimizing RGS performance	172
Performance tuning for all platforms	172
Performance tuning for Windows	172
Troubleshooting graphics performance	172
Configuring your network for optimal performance	173
Troubleshooting RGS	174
Potential RGS issues and troubleshooting suggestions	174
RGS error messages	175
Receiver error messages	175
Appendix A: Using RGS with HP VDI	178
A-1 VMware ESX networking considerations	179
A-2 Using RGS with static HP VDI	179
A-2-1 Create a new virtual machine	179
A-2-2 Modify the VMware ESX configuration (.vmx file)	180
A-2-3 Installing the RGS Sender on the virtual machine	182
A-3 Using RGS with dynamic HP VDI (based on VMware View)	182
A-3-1 Create a new virtual machine	183
A-3-2 Install the RGS Sender on View Master/Parent VM and mo	183
A-3-3 Install View Agent on View Master/Parent VM	183
A-3-4 Install the RGS Receiver and View Client on the client	183
A-4 Running RGS diagnostics	184
A-5 Disabling the RGS warning popup	184
A-6 RGS operating modes available with VDI	184
A-7 Using HP Session Allocation Manager with HP VDI	184
Appendix B: USB devices supported by RGS	185

Match case Limit results 1 per page

Introduction to HP Remote Graphics Software

1 Introduction to HP Remote Graphics Software

This guide provides information that you will need to install, configure, and use HP Remote Graphics Software

(RGS). RGS enables you to view and interact with the desktop of a remote computer over a standard TCP/IP

computer network. The software is conceptually similar to other remote access solutions such as Microsoft Remote

Desktop Connection and Symantec pcAnywhere™.

IMPORTANT:

Beginning at RGS 5.2.0, HP implemented licensing for the RGS Sender. The RGS Receiver

remains a free download, and can be used on any number of computers. For an overview of RGS licensing,

see Section 2-3, “

RGS licensing

.” For detailed information on RGS licensing, see the

HP Remote Graphics

Software Licensing Guide

, available at

www.hp.com/support/rgs_manuals

This guide is organized as follows:

Chapter 1:

Introduction to HP Remote Graphics Software

—This chapter provides an introduction to RGS,

describing a typical RGS configuration, and the roles of the Local and Remote Computers. This chapter also

describes the primary features of RGS.

Chapter 2:

RGS overview

—This chapter gives an overview of the RGS capabilities, including the supported

computers and operating systems, RGS connection topologies, multi-monitor configurations, licensing information,

remote USB, and remote audio.

Chapter 3:

Installing RGS

—Installation of the RGS Sender and Receiver is described in this chapter.

Chapter 4

Pre-connection checklist

—Establishing an RGS connection from a Receiver to a Sender requires that the

Local and Remote Computers be in the correct state. This chapter provides a checklist of items that should be

verified before attempting an RGS connection.

Chapter 5:

Using RGS

—This chapter describes how to use RGS. Establishing a connection from the Local

Computer to the Remote Computer in Normal Mode is described, including the different login methods. Features

such as collaboration are also described.

Chapter 6:

Advanced capabilities

—This chapter describes the RGS advanced capabilities that are provided by

each of the tabs in the Receiver Control Panel.

Chapter 7:

Using Directory Mode

—Establishing RGS connections using Directory Mode is described in this

chapter.

Chapter 8:

RGS properties

—This chapter describes each of the RGS Sender and Receiver properties.

Chapter 9:

Sender event logging on Windows

—This chapter describes the Windows event logging capability of

RGS.

Chapter 10:

Remote Application Termination

—This chapter describes how the Windows event logging capability

of RGS can be used to terminate applications if a desktop session is left running without supervision.

Chapter 11:

Optimizing RGS performance

—This chapter provides a number of suggestions to optimize RGS

performance.

Chapter 12:

Troubleshooting RGS

—This chapter describes how to troubleshoot issues related to establishing an

RGS connection, network timeouts, graphics performance, remote audio, and remote USB.

Chapter 13:

RGS error messages

—This chapter lists each of the errors reported by the RGS Receiver and

describes their probable cause.

Appendix A:

Using RGS with HP VDI

—This appendix describes how to use RGS with the HP Virtual Desktop

Infrastructure solution.

Appendix B:

USB devices supported by RGS

—This appendix lists the USB devices that are supported by RGS.

Note that, prior to RGS 5.2.0, this list was maintained in a separate document—this list is now integrated into this

document as Appendix B.

Appendix C:

Linux remote audio device support

—This appendix provides information on audio devices that are

supported on Linux-based Remote Computers.