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HP ProLiant xw2x220c Remote Graphics Software 5.2.5 User Guide - Page 20

RGS Products, License, Software, Assurance not, included, Assurance, IMPORTANT, - blade workstation quickspecs

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All RGS products include the same RGS Sender and the same RGS Receiver. The RGS Receiver is unlicensed and can be installed on any number of computers. IMPORTANT: Except for the 60-day HP RGS Desktop Trial Edition, the above RGS products never expire once they are installed and licensed. When you purchase RGS, you are entitled to free upgrades to all future patch releases. For example, if you purchase RGS 5.2.0, you are entitled to a free upgrade to patch release 5.2.1, if available. To ensure you can download and install future minor and major releases (such as RGS 5.3 or 6.0), HP offers the following 1 Year and 3 Year RGS Software Assurance products for each of the above RGS products (except the HP RGS Desktop Trial Edition): • 1 Year RGS Software Assurance-This product entitles you to upgrade to new major/minor releases of RGS for one year. • 3 Year RGS Software Assurance-This product entitles you to upgrade to new major/minor releases of RGS for three years. The Software Assurance products must be purchased no later than 120 calendar days after either of the following: • Your original purchase date of one of the RGS products. • The expiration date of a current Software Assurance product IMPORTANT: The 1 Year and 3 Year Software Assurance products expire at the end of their specified periods. For example, during the 1 Year RGS Software Assurance period, you are entitled to free upgrades of new major/minor RGS releases. Once the 1 year period expires (and if your Software Assurance product is not renewed), you will no longer be able to freely upgrade to new major/minor RGS releases. You will, however, be able to continue upgrading to new patch releases that have the same major/minor numbers as the last release you installed. Any RGS products that are currently installed will continue to work indefinitely. To ensure you have access to the latest RGS features and functionality, HP recommends purchasing one of the two Software Assurance products (1 year or 3 year) at the time you purchase your RGS product. Depending on your country, the RGS products are delivered as either physical products (for example, a CD kit or a software assurance certificate), or are delivered as electronic (downloadable) products. Figure 2-4 summarizes the RGS products that are available-each checkmark represents a unique product that can be purchased. Figure 2-4 RGS products RGS Products HP RGS Desktop HP RGS Blade Workstation HP RGS Blade PC HP RGS VDI License Type Nodelocked Floating Floating Floating Floating RGS (Software Assurance not included) 3 3 3 3 3 1 Year Software Assurance 3 3 3 3 3 3 Year Software Assurance 3 3 3 3 3 For more detailed information on the RGS products, see the HP Remote Graphics Software QuickSpec available on the RGS homepage at www.hp.com/go/rgs. RGS overview 20

Section	Page
Introduction to HP Remote Graphics Software	11
Typical RGS configuration	12
RGS Sender and Receiver	13
RGS features	14
Additional RGS features	14
Tabloid-size page	15
Obtaining HP technical support	15
RGS overview	16
Supported computers and operating systems	17
RGS version numbering	18
RGS licensing	18
RGS products	19
Sender and Receiver interoperability	21
Application support	21
Networking support	21
Connection topologies	21
The Remote Computer frame buffer	21
One-to-one connection	22
Many-to-one connection	23
One-to-many connection	23
Establishing an RGS connection using Standard Login	24
Single Sign-on and Easy Login	25
RGS operating modes	26
Multi-monitor configurations	27
Remote Computer monitor blanking overview	28
Video overlay surfaces	28
Image quality	29
Remote USB overview	30
USB session switching	30
Isochronous USB support	30
Install-time configuration of remote USB	31
Unique smartcard handling	32
Computers supporting remote USB	34
Supported USB devices	34
Remote audio overview	34
Remote audio on Windows	35
Remote audio on Linux	36
Support of sound recording devices on Windows	37
Computers and operating systems which support RGS audio	38
Remote Clipboard overview	39
Interoperability of RGS and Microsoft Remote Desktop Connect	41
Using RGS with desktop virtualization	41
Remote Computer power saving states	42
Supported keyboard locales	42
RGS security features	43
Installing RGS	44
Installing RGS on Windows	44
Installing the Receiver on Windows	44
Manual installation of the Receiver on Windows	44
Automatic installation of the RGS Receiver on Windows	46
Receiver installation log file	47
Uninstalling the RGS Receiver on Windows	47
Installing the Sender on Windows	48
Manual installation of the Sender on Windows	48
Using the RGS Diagnostics Tool on Windows	50
Starting the Sender on Windows	51
The Sender GUI on Windows	52
Manually starting and stopping the Sender on Windows	52
Setting the Windows Sender process priority	53
Setting the Sender process priority using regedit	54
Setting the Sender process priority using PTF	55
Using the rgadmin tool	56
Installing and enabling Single Sign-on	58
1. Enabling Single Sign-on during installation	58
2. Using the rgadmin tool to enable Single Sign-on	59
3. Manually enabling Single Sign-on	59
Setting the local security policy	60
Disabling Single Sign-on	60
1. Using the rgadmin tool to disable Single Sign-on	60
2. Manually disabling Single Sign-on	60
Installing and Enabling Easy Login	61
1. Enabling Easy Login during installation	61
2. Using the rgadmin tool to enable Easy Login	61
3. Manually enabling Easy Login	61
Chaining custom GINA modules for Easy Login	62
1. Install time specification of the custom GINA module	62
2. Using the rgadmin tool to specify a custom GINA module	62
3. Manually enabling hprgina.dll to load a custom GINA modul	62
Setting the Local Security Policy	63
Disabling Easy Login	63
1. Using the rgadmin tool to disable Easy Login	63
2. Manually disabling Easy Login	63
Automatic installation of the RGS Sender on Windows	64
Sender installation log file on Windows	65
Uninstalling the RGS Sender on Windows	65
Installing RGS on Linux	66
Installing the Receiver on Linux	66
Uninstalling the Receiver on Linux	67
Installing audio on the Linux Receiver	67
Audio Requirements	67
System Preparation	67
Customized Audio Installation	67
Installing the Sender on Linux	69
Starting the Sender on Linux	71
Disabling the Sender GUI on Linux	72
Uninstalling the Sender on Linux	72
Pre-connection checklist	73
Local Computer (Receiver) checklist	73
Remote Computer (Sender) checklist	73
NIC binding on the Sender	75
Manual NIC reconfiguration	75
NIC reconfiguration using the NIC binding properties	77
Using RGS through a firewall	78
Using RGS	79
Using RGS in Normal Mode	79
Receiver Control Panel	81
Setup Mode	81
Remote Display Window Toolbar	84
Remote Computer monitor blanking operation	85
Linux connection considerations	86
Full-screen crosshair cursors	86
Gamma correction on the Receiver	86
Black or blank connection session with the Linux Sender	86
RGS login methods	87
Standard Login	87
Easy Login	89
Single Sign-on	90
Changing your password	91
Collaborating	92
Creating a collaboration session	92
Collaboration notification dialog	93
Advanced capabilities	95
General options	96
Remote audio operation	97
Configuring audio on the Sender	97
Calibrating audio on the Sender	100
Disabling audio on the Sender	102
Using audio	103
Potential audio issues	104
Remote USB operation	105
Attaching a local USB device to a Remote Computer	106
USB session switching	108
Supported remote USB devices	108
Remote USB Access Control List	109
Determining USB device information	111
Determining USB device information for Windows	111
Determining USB device information for Linux	111
Verifying the USB data	111
Troubleshooting remote USB	112
Computers supporting remote USB	112
Supported USB devices	112
Check USB cable connections	112
Reset the USB device	112
Enable Remote USB	113
HP Remote Virtual USB Driver	114
USB device drivers and program support	115
Network timeouts	116
Network timeouts	116
Receiver network timeouts	117
Sender network timeout	119
Network timeout issues	120
Dialog timeouts	121
Hotkeys	122
Changing the Setup Mode hotkey sequence	123
Remote Clipboard operation	124
Remote Clipboard data transfers	125
Remote Clipboard filtering	127
Using the RGS log to detect clipboard problems	128
Receiver and Sender logging	131
Receiver logging	131
Sender logging	132
Statistics	133
Using Directory Mode	134
Directory file format	134
Starting the Receiver in Directory Mode	135
RGS properties	136
Property syntax	136
Setting property values in a configuration file	136
Setting properties on the command line	137
Authenticator properties	137
RGS Receiver properties	138
Receiver property hierarchy	138
Properties set using the Receiver Control Panel	138
Receiver command line properties	138
rgreceiverconfig file properties	138
Archive file properties	138
Receiver default properties	138
Receiver property groups	139
Receiver general properties	142
Receiver browser properties	147
Receiver audio properties	148
Receiver microphone property	148
Receiver USB properties	148
Receiver network properties	149
Receiver hotkey properties	149
Receiver Remote Clipboard properties	150
Receiver logging properties	151
Receiver image codec properties	152
Windows placement and size properties	153
RGS Sender properties	154
Sender command line properties	154
rgsenderconfig file properties	154
Sender default properties	154
Sender property groups	154
Sender general properties	155
Sender microphone property	156
Sender network timeout properties	157
Sender USB access control list properties	157
Sender NIC binding properties	157
Sender clipboard property	158
Sender event logging on Windows	159
The HPRemote log	159
Usages of the HPRemote log	161
Additional information on event logging	162
Remote Application Termination	163
RGS connection and user status	163
HPRemote log format	163
Sample agent	165
Agent design issues	169
Desktop session logout	169
Selective environment shutdown	169
Wrapping applications of interest	169
Administrator alerts	170
Anticipating user disconnects and reconnects	170
General agent design guidelines	170
Additional safeguard features for Windows systems	170
RGS Sender Service Recovery Settings	170
Microsoft Remote Desktop Recovery	171
Optimizing RGS performance	172
Performance tuning for all platforms	172
Performance tuning for Windows	172
Troubleshooting graphics performance	172
Configuring your network for optimal performance	173
Troubleshooting RGS	174
Potential RGS issues and troubleshooting suggestions	174
RGS error messages	175
Receiver error messages	175
Appendix A: Using RGS with HP VDI	178
A-1 VMware ESX networking considerations	179
A-2 Using RGS with static HP VDI	179
A-2-1 Create a new virtual machine	179
A-2-2 Modify the VMware ESX configuration (.vmx file)	180
A-2-3 Installing the RGS Sender on the virtual machine	182
A-3 Using RGS with dynamic HP VDI (based on VMware View)	182
A-3-1 Create a new virtual machine	183
A-3-2 Install the RGS Sender on View Master/Parent VM and mo	183
A-3-3 Install View Agent on View Master/Parent VM	183
A-3-4 Install the RGS Receiver and View Client on the client	183
A-4 Running RGS diagnostics	184
A-5 Disabling the RGS warning popup	184
A-6 RGS operating modes available with VDI	184
A-7 Using HP Session Allocation Manager with HP VDI	184
Appendix B: USB devices supported by RGS	185

Match case Limit results 1 per page

RGS overview 20

All RGS products include the same RGS Sender and the same RGS Receiver. The RGS Receiver is unlicensed and

can be installed on any number of computers.

IMPORTANT:

Except for the 60-day

HP RGS Desktop Trial Edition,

the above RGS products never expire once

they are installed and licensed.

When you purchase RGS, you are entitled to free upgrades to all future patch releases. For example, if you

purchase RGS 5.2.0, you are entitled to a free upgrade to patch release 5.2.1, if available. To ensure you can

download and install future minor and major releases (such as RGS 5.3 or 6.0), HP offers the following 1 Year

and 3 Year RGS Software Assurance products for each of the above RGS products (except the

HP RGS Desktop

Trial Edition

•

1 Year RGS Software Assurance

—This product entitles you to upgrade to new major/minor releases of RGS

for one year.

•

3 Year RGS Software Assurance

—This product entitles you to upgrade to new major/minor releases of RGS

for three years.

The Software Assurance products must be purchased no later than 120 calendar days after either of the following:

•

Your original purchase date of one of the RGS products.

•

The expiration date of a current Software Assurance product

IMPORTANT:

The 1 Year and 3 Year Software Assurance products expire at the end of their specified periods.

For example, during the 1 Year RGS Software Assurance period, you are entitled to free upgrades of new

major/minor RGS releases. Once the 1 year period expires (and if your Software Assurance product is not

renewed), you will no longer be able to freely upgrade to new major/minor RGS releases. You will, however,

be able to continue upgrading to new patch releases that have the same major/minor numbers as the last

release you installed. Any RGS products that are currently installed will continue to work indefinitely.

To ensure you have access to the latest RGS features and functionality, HP recommends purchasing one of the

two Software Assurance products (1 year or 3 year) at the time you purchase your RGS product.

Depending on your country, the RGS products are delivered as either physical products (for example, a CD kit or

a software assurance certificate), or are delivered as electronic (downloadable) products. Figure 2-4 summarizes

the RGS products that are available—each checkmark represents a unique product that can be purchased.

Figure 2-4

RGS products

RGS Products

License

Type

RGS

(Software

Assurance not

included)

1 Year

Software

Assurance

3 Year

Software

Assurance

Node-

locked

HP RGS Desktop

Floating

HP RGS Blade Workstation

Floating

HP RGS Blade PC

Floating

HP RGS VDI

Floating

For more detailed information on the RGS products, see the

HP Remote Graphics Software QuickSpec

available

on the RGS homepage at