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HP Surestore 64 HP Surestore Director FC-64 Product Manager User's Guide - Page 188

Enable Call-Home Notification

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Enable Call-Home Notification The call-home feature may not be available if you are using a customer-supplied server platform for the EFC Management applications. The call-home feature enables the HP EFC server to automatically dial out to a support center to report system problems. The support center server accepts calls from the HP EFC server, logs reported events, and notifies one or more support center representatives. Configure telephone numbers and other information for the call-home feature through the Windows 2000 dial-up networking application. Refer to the hp surestore director fc-64 Installation and Service Manual (HP A6534-90902) for details. You must enable Call-Home Event Notification through the HP EFC Manager Maintenance menu before enabling this function through the Product Manager for individual Directors. Use the Enable Call Home Notification function on the Product Manager to enable callhome notification for events that occur on the selected director. The default state is disabled. To enable call-home notification for system problems, use the following steps: 1. Place the cursor over the Maintenance icon on the navigation control panel. 2. Select Enable Call Home Notification from the pop-up menu to enable and disable call- home notification. A check mark displays next to the menu option to indicate that call-home notification is enabled. 172 Enable Call-Home Notification

Section	Page
Product Manager Messages	8
Regulatory Statements	9
Glossary	9
Index	10
1 Product Manager Overview	17
Managing the HP Surestore Director FC-64	18
EFC Management Menu Options	19
HP EFC Manager	19
Fabric Manager	20
Product Manager	21
Product Manager Description	23
Using the Product Manager	27
Using Dialog Boxes	27
Keyboard Navigation	27
Logging in to the HP EFC Manager	27
Opening the Product Manager	30
Window Layout and Function	32
Closing the Product Manager	55
User Rights	56
Backing Up and Restoring Product Manager Data	59
Restoring Data to the HP EFC Server	60
Using QuikSync	60
2 Monitoring and Managing the Director	65
Hardware View	66
Identifying FRUs	66
Monitoring Director Operation	66
Monitoring Hardware Operation	69
Obtaining Hardware Information	72
Using Menu Options	75
Using the Port Card View	82
Port List View	94
Menu Options	96
FRU List View	98
Node List View	100
Menu Options	102
Displaying Node Properties	103
Performance View	106
Menu Options	106
Bar Graph Display	107
Port Statistics	108
Troubleshooting Tips	112
Button Functions	113
Port Operational States	114
Link Incident Alerts	117
Threshold Alerts	118
3 Configuring the Director	119
Configure Identification	121
Procedure	121
Configure Operating Mode	123
Introduction	123
Procedure	123
Configure Operating Parameters	126
Procedure	129
Configure Ports	131
Menu Options	134
Procedure	136
Configure SNMP	139
Procedure	139
Configure Open Systems Management Server	142
Procedure	142
Configure Feature Key	143
Procedure	143
Configure Date and Time	146
Procedure	146
Configure Threshold Alerts	149
Procedures	150
Export Configuration Report	158
Procedure	158
Enable Web Server	160
Enable Telnet	161
Backing Up and Restoring Configuration Data	162
4 Using Logs	163
Using Logs	164
Button Function	164
Expanding Columns	165
Audit Log	166
Event Log	169
Hardware Log	172
Link Incident Log	174
Threshold Alert Log	176
5 Using Maintenance Features	179
Run Port Diagnostics	180
Collect Maintenance Data	181
Execute an IPL	182
Set Online State	184
Manage Firmware Versions	186
Enable E-Mail Notification	187
Enable Call-Home Notification	188
Backup and Restore Configuration	189
Reset Configuration	191
Notes	191
Procedure	191
Product Manager Messages	195
A	196
C	197
D	199
E	200
F	200
I	201
L	203
M	203
N	203
P	204
R	204
S	204
T	205
U	207
Y	207
Regulatory Statements	209
FCC EMC Statement (USA)	210
EMC Statement (Canada)	211
EMC Statement (European Union)	212
Spécification ATI Classe A (France)	213
VCCI EMC Statement (Japan)	214
Harmonics Conformance (Japan)	215
RRL EMC Statement (Korea)	216
BSMI EMC Statement (Taiwan)	217
Germany Noise Declaration	218
Laser Safety	219
Declaration of Conformity	220
A	221
B	222
C	223
D	225
E	227
F	228
G	230
H	231
I	232
J	233
L	233
M	235
N	236
O	237
P	238
R	239
S	240
T	242
U	242
V	243
W	243
Z	244
Numerics	245
A	245
B	245
C	245
D	247
E	248
F	248
G	249
H	249
I	250
J	250
K	250
L	250
M	251
N	252
O	252
P	252
Q	254
R	254
S	254
T	255
U	255
V	255
W	256

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172

Enable Call-Home Notification

The call-home feature may not be available if you are using a customer-supplied server

platform for the EFC Management applications.

The call-home feature enables the HP EFC server to automatically dial out to a support

center to report system problems. The support center server accepts calls from the HP

EFC server, logs reported events, and notifies one or more support center representatives.

Configure telephone numbers and other information for the call-home feature through the

Windows 2000 dial-up networking application. Refer to the

hp surestore director fc-64

Installation and Service Manual

(HP A6534-90902) for details.

You must enable Call-Home Event Notification through the HP EFC Manager Maintenance

menu before enabling this function through the Product Manager for individual Directors.

Use the Enable Call Home Notification function on the Product Manager to enable call-

home notification for events that occur on the selected director. The default state is

disabled.

To enable call-home notification for system problems, use the following steps:

Place the cursor over the Maintenance icon on the navigation control panel.

Select Enable Call Home Notification from the pop-up menu to enable and disable call-

home notification.

A check mark displays next to the menu option to indicate that call-home notification

is enabled.