HP Surestore 64 HP Surestore Director FC-64 Product Manager User's Guide - Page 68

The Reason field on the director Status table displays one of the following reasons when there are no links. • Never Connected A network connection was never established between the director and the HP EFC server or if the CTP card fails. Check the IP addresses, the Ethernet local area network (LAN) physical connection between the director and HP EFC server, and other network connection conditions. • Link Timeout The network connection that was established between the director and HP EFC server has been lost. Check the IP addresses, the Ethernet LAN physical connection between the director and HP EFC server, IP addresses, and other network components. • Protocol Mismatch The director and the HP EFC server are not at compatible software release levels. Update the HP EFC Manager software version. • Duplicate Session A link has previously been established between the director and another instance of the HP EFC server. Connect to the previously established HP EFC server from the HP EFC Manager login screen. • Unknown Network Address The address defined for the director in the HP EFC Manager could not be found in the domain name server (DNS). Either the name was mistyped when the director was added to the HP EFC Manager, or the name was not available from the DNS. Check the network IP address for the director definition in the HP EFC Manager by right clicking the product icon and selecting Properties. The IP address displays in the Network Address field. • Incorrect Product Type The product at the configured network address is not a director. Verify address, configuration, and product type. 52 Hardware View